Workforce Analyst analyzes and evaluates workforce metrics to improve human resources capacity planning and maximize labor utilization rates. Utilizes hiring, sourcing, attrition, and productivity metrics to provide actionable insights about the current and future states of a workforce. Being a Workforce Analyst applies predictive models and methods to develop short and long-term forecasts. Produces reports and visualizations that provide easy to understand information required for decision making. Additionally, Workforce Analyst typically requires a bachelor's degree or equivalent. Typically reports to a manager. The Workforce Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Workforce Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Cetera Financial Group, a prominent provider of industry-leading investment products and services to financial professionals nationwide. We are currently seeking a dedicated Workforce Management Specialist within our Service Organization to join our team and contribute to our commitment to delivering high-quality services. This multifaceted role contributes to enhancing overall service quality and customer satisfaction within our organization.
This is a unique opportunity to optimize productivity of the service center by assessing, analyzing, and reporting employee productivity at the individual, departmental and company level.
What you will do:
What you need to have:
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
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Schedule:
Work Location: Hybrid remote in San Diego, CA 92101
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