Workforce Analyst jobs in San Diego, CA

Workforce Analyst analyzes and evaluates workforce metrics to improve human resources capacity planning and maximize labor utilization rates. Utilizes hiring, sourcing, attrition, and productivity metrics to provide actionable insights about the current and future states of a workforce. Being a Workforce Analyst applies predictive models and methods to develop short and long-term forecasts. Produces reports and visualizations that provide easy to understand information required for decision making. Additionally, Workforce Analyst typically requires a bachelor's degree or equivalent. Typically reports to a manager. The Workforce Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Workforce Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Workforce Specialist
  • Cetera Financial Group
  • San Diego, CA FULL_TIME
  • Cetera Financial Group, a prominent provider of industry-leading investment products and services to financial professionals nationwide. We are currently seeking a dedicated Workforce Management Specialist within our Service Organization to join our team and contribute to our commitment to delivering high-quality services. This multifaceted role contributes to enhancing overall service quality and customer satisfaction within our organization.

    This is a unique opportunity to optimize productivity of the service center by assessing, analyzing, and reporting employee productivity at the individual, departmental and company level.

    What you will do:

    • Determine the best way to utilize employees’ productivity skills using techniques and theories of workforce management.
    • Provide the data, the analytics, and the resource management services that ensure staffing levels are appropriate to handle the incoming volumes while also meeting the needs of the team members and the business.
    • Compile, summarize and disseminate various reports including, but not limited to, volume, efficiency, production hours, and daily performance summaries.
    • Ensure performance is within pre-set parameters and work with supervisors to resolve schedule adherence issues.
    • Coordinate with various stakeholders daily and monthly forecasts on staffing levels and production efficiency maximization issues affecting production.
    • Perform real time monitoring of call center activities and offer recommendations to rebalance workforce allocation to Leadership as necessary to ensure adherence to service level expectations.

    What you need to have:

    • Bachelor’s degree in business management or equivalent experience.
    • 3 years of experience with workforce management applications and methodologies.
    • 2 years of experience working with NICE.
    • Strong presentation skills and communication skills.
    • The ability to work cross-functionally around the organization and company to continue improving the way Cetera serves customers.
    • Familiarity with forecast and scheduling concepts required.
    • Experience establishing rapport and effective relationships.

    Job Type: Full-time

    Pay: $60,000.00 - $80,000.00 per year

    Benefits:

    • 401(k)
    • Dental insurance
    • Employee assistance program
    • Flexible schedule
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Day shift
    • Monday to Friday
    • No weekends

    Work Location: Hybrid remote in San Diego, CA 92101

  • 3 Days Ago

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Workforce Management Specialist
  • Candidate Experience site
  • San Diego, CA FULL_TIME
  • Cetera Financial Group, a prominent provider of industry-leading investment products and services to financial professionals nationwide. We are currently seeking a dedicated Workforce Management Speci...
  • 21 Days Ago

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Workforce Development Specialist
  • San Diego State University Research Foundation
  • San Diego, CA FULL_TIME
  • Overview: This position is open until filled with an initial application review to take place after January 9, 2024. The salary range for this position is $5373-$6350 per month depending upon experien...
  • 16 Days Ago

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Dentist Needed: Full-Time in Calipatria,CA
  • AvaMed Workforce
  • San Diego, CA FULL_TIME
  • AvaMed Inc is a Healthcare Staffing Agency that staffs all of California State Correctional Facilities/CDCR. At the moment we are in URGENT need of a Dentist to take on a Full-Time position at the cor...
  • 16 Days Ago

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Dentist Needed: Full-Time in Calipatria,CA
  • AvaMed Workforce
  • calipatria, CA FULL_TIME
  • AvaMed Inc is a Healthcare Staffing Agency that staffs all of California State Correctional Facilities/CDCR. At the moment we are in URGENT need of a Dentist to take on a Full-Time position at the cor...
  • 16 Days Ago

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Licensed Psychiatric Technician
  • AvaMed Workforce
  • San Diego, CA FULL_TIME
  • AvaMed Inc, is a Healthcare Staffing Agency that staffs all of California State Correctional Facilities/CDCR. At the moment we are in URGENT need of a Licensed Psychiatric Technician to take on a Full...
  • 16 Days Ago

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0 Workforce Analyst jobs found in San Diego, CA area

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Senior Payroll Analyst
  • Digital Force Technologies
  • San Diego, CA
  • Job Description Job Description Senior Payroll Analyst What We Do: Digital Force Technologies (DFT) is a defense technol...
  • 3/29/2024 12:00:00 AM

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Quality Review Specialist
  • Cetera Financial Group
  • San Diego, CA
  • Job Description Cetera Financial Group, a prominent provider of industry-leading investment products and services to fin...
  • 3/29/2024 12:00:00 AM

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Financial Analyst: G&A
  • Insight Global
  • San Diego, CA
  • An employer is looking for a Financial Analyst. We are targeting experience in Forecasting, analyze, processes, cost sav...
  • 3/29/2024 12:00:00 AM

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Senior Benefits Analyst 401(k) & Financial Wellness Programs
  • LPL Financial Services
  • San Diego, CA
  • Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to wo...
  • 3/28/2024 12:00:00 AM

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Desktop Support Technician - Level 2
  • STAND 8 Technology Services
  • San Diego, CA
  • STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in LA, Atlanta...
  • 3/27/2024 12:00:00 AM

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ENGINEER/SCIENTIST
  • Naval Sea Systems Command
  • San Diego, CA
  • Summary This position is part of the Warfare Centers Personnel Demonstration Project. The ND-5 pay band encompasses posi...
  • 3/27/2024 12:00:00 AM

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Manager, People Services
  • Port of San Diego
  • San Diego, CA
  • MANAGER, PEOPLE SERVICES WHAT WE DO The Port is where San Diego greets the world. Established in 1962 by the California ...
  • 3/26/2024 12:00:00 AM

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Mainframe Security Engineer (RACF & Top Secret) - REMOTE
  • Net2Source Inc.
  • San Diego, CA
  • Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our a...
  • 3/25/2024 12:00:00 AM

According to SDSU professor emeritus Monte Marshall, San Diego Bay is "the surface expression of a north-south-trending, nested graben". The Rose Canyon and Point Loma fault zones are part of the San Andreas Fault system. About 40 miles (64 km) east of the bay are the Laguna Mountains in the Peninsular Ranges, which are part of the backbone of the American continents. The city lies on approximately 200 deep canyons and hills separating its mesas, creating small pockets of natural open space scattered throughout the city and giving it a hilly geography. Traditionally, San Diegans have built the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Workforce Analyst jobs
$70,654 to $94,642
San Diego, California area prices
were up 2.6% from a year ago

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