COMPANY OVERVIEW

Does the idea of applying your talents at a company that assists people in understanding how to obtain additional health care benefits and compensates well for doing so, inspire you? We call it “Doing good while doing well” and invite you to apply to join us and begin moving forward along a beneficial career path – one built on providing solutions by helping others navigate through the complex world of health care benefits.

Here at BeneLynk, our mission is to improve lives and positively impact social determinants of health barriers by providing our healthcare partners with the information they need, and people with the advocacy they deserve. We are laser-focused on our longstanding area of expertise in the healthcare world. We fully understand barriers and surface solutions, then provide the advocacy that changes lives and improves outcomes. Everything we do, from the systems we build, to our government relations, to our outreach operations, is in service of this one central vision.

WHO WE ARE

We are big-hearted people, passionate about serving our health plan clients, their members, and each other. We are a team in every sense of the word, striving toward a common mission – that is the goal of everyone at BeneLynk. Every day, we are relentless in helping people who need essential resources to make their lives easier and healthier. The members we serve call us "miracles," "kind," "professional," "human," and "compassionate," and all with "service that gets the job done." We pride ourselves on creating a healthy environment for our employees to thrive in their ability to assist others.

WORKFORCE ANALYST

POSITION SUMMARY

The Workforce Analyst reports directly to the Manager of Workforce Analytics & Campaign Management. Functions include reporting, forecasting, scheduling, and management of intra-day staffing and service. Workforce Management activities are performed to maximize efficiency and control labor expense while meeting operational goals and service level agreements. Provides adhoc support to the Operations Management team as needed.

RESPONSIBILITIES

• Supports the Operations Management team as needed with reporting, planning, and execution of projects as needed.
• Leads intra-day staffing and service, including analysis of real-time workload and call routing to manage performance to service level requirements. Responsible for development, implementation, and recurring review/update of the communication and reaction strategies to utilize when coverage issues are identified and adjustments are required.
• Analyzes outbound/inbound contact volumes and patterns. Ensures contact center and staffing models include accurate, updated information. Captures, stores, and reports on historical statistics (service level, occupancy, forecast accuracy, agent schedule adherence, agent working rate etc.) Identifies contact volume trends and averages on a daily, weekly, monthly, quarterly, and seasonal basis; reports the workload trends and staffing requirements to management and executive leadership teams.
• Strategically schedules employee breaks and discretionary activities such as training, meetings, and overtime. Ensures schedules make effective use of resources while meeting service objectives and production goals.
• Works with Management to coordinate hiring needs and training of new employees, as well as the ongoing development and multi-skill training for existing employees.

QUALIFICATIONS

PHYSICAL DEMANDS

SALARY

$42k-$45k annually, based on experience

EMPLOYEE BENEFITS

• Monthly Bonus Incentives
• Medical, Dental, Vision and Employee Assistant Program Benefits
• 401K Match
• 15 Paid Days Annually
• Excellent Growth & Advancement Opportunities

EMPLOYEE PERKS

Work hard, play hard! Having an engaged workforce and positive work environment is one of our top priorities here at BeneLynk. We do so through numerous initiatives that can be found below. We like to call our virtual work community, “The Bene-Verse”. We also have an internal Culture Ambassador committee dedicated to ensuring all employees have a pleasant and exciting work experience.

EEO STATEMENT

At BeneLynk, we don’t just accept differences; we celebrate, support, and thrive on them for the benefit of our employees, our products, and the communities that we serve. All employees share in the responsibility for fulfilling this company’s unwavering commitment to equal employment opportunity. BeneLynk is an equal opportunity employer, and as such, employment here is solely based on a person's merit and qualifications directly related to their professional expertise. BeneLynk does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, military status, marital/familial status, pregnancy, or related condition, including breastfeeding, or any other classes protected by law.

It is BeneLynk’s policy to comply with all applicable federal, state, and local laws pertaining to nondiscrimination and equal opportunity. The company's EEO policy, as well as its affirmative action obligations, includes the full support of the company, including its Chief Executive Officer because it's just the right thing to do and we hope that you think so too.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR team.

E-VERIFY

BeneLynk participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.