Wellness Program Manager jobs in Arkansas

PEFFORMANCE APPRAISAL DEFINITIONS

Job Knowledge

Knowledge of products, policies and procedures; OR knowledge of techniques, skills, equipment, procedures and materials.

Quality of Work

Freedom from errors and mistakes.  Accuracy, quality of work in general.

Quantity of work

Productivity of the employee.

Reliability

The extent to which the employee can be depended upon to be available for work, to complete work properly, and complete work on time.  The degree to which the employee is reliable, trustworthy and persistent.

Initiative and creativity

The ability to plan work and to proceed with a task without being told every detail and the ability to make constructive suggestions.

Judgment

The extent to which the employee makes decisions that are sound.  The ability to base decisions on fact rather than emotion.

Cooperation

Willingness to work harmoniously with others in getting a job done.  Readiness to respond positively to instructions and procedures.

Attendance

Consistency in coming to work daily and conforming to scheduled work hours.

EXPECTATIONS AND INDICATORS

1)  Position specific tasks

a)  List specific tasks of the job

Service goal (only include for those with a goal outside of PIP)

Outcome Expectations

2)  Case Management

a)  Perform evidence-based, medically necessary services as prescribed by treatment plan and coordinated by primary therapist during clinical supervision.

b)  Monitor and communicate behavioral, mental and emotional state of clients to primary therapist and other treatment team members to support / maintain current level of functioning and accomplish treatment plan goals.

c)  Teach and coach clients in daily living skills / activities, lead educational and life skills groups to improve or maintain client functioning and accomplish treatment plan goals.

d)  Communicate and collaborate with other service providers, client and client's family, and involved community entities; educate and assist clients with accessing supports, resources and services to expand external support systems.

e)  Follow up with clients who miss or cancel appointments to re-engage in treatment.

f)  Understand, respect and respond to clients with sensitivity to cultural diversity.

g)  Complete paperwork according to timeliness standards (collaboratively) and documentation standards (recovery interventions, client response, date, location, etc.).

h)  Respond daily to resolve failed activities and claims.

i)  Transport client in OBHAW vehicles to and from their homes, doctor's office/ pharmacy/ appointments and the center as documented by (OBHAW vehicles only, do not use personal vehicles):

i)  Maintaining records on all transportation and turn in to Transportation Administrator same business day. (Maintain vehicle records according to OBHAW policy and Arkansas Highway and Transportation Department guidelines).

ii)  Filling out incident reports and accident reports as related to vehicle operation.

iii)  Maintaining OBHAW vehicles by providing routine checks and cleaning of vans including filling tank with gas, removing trash at each trip and reporting maintenance needs.

3)  Compliance

a)  Display adequate knowledge and adherence to policies and procedures.  Responsible to sign Policy Tech/ Navex, Employee Handbook, EOC manual and others.  Knowledge of location and how to access OBHAW manuals.

b)  Follow OBHAW security and confidentiality policies at all times, accessing client and staff information only as needed for job duties and as approved by supervisor

c)  Comply with OBHAW computer, social media,  and internet usage policy, reporting problems, and suggesting improvements to OBHAW procedures, software, and equipment,

d)  Complete required annual online training (Relias) and any other training according to OBHAW policies and procedures.

4)  Collaboration

a)  Follow appropriate lines of communication to report and resolve problem situations according to established guidelines, chain of command, and approved committee actions.

b)  Accept constructive criticism related to performance and demonstrate acceptance by taking personal responsibility for appropriate change. (Supervisor will document improvement efforts for any score below a 3 in each monthly supervision).

c)  Use appropriate e-mail etiquette such as replying to e-mails in a timely fashion, using discretion when forwarding another person's e-mail, encrypting all non OBHAW emails, and using personal e-mail accounts for non-work related e-mails.

a)  Adhere to work schedule and submitting requests for leave according to OBHAW procedures. Unscheduled PTO/Absences (leave taken that is not scheduled and approved in advance) should not exceed 3 in a 12-month period.

b)  Provide exemplary customer service to our clients and our coworkers.  Receive no more than 2 formal complaints per year.

c)  Participate in staffing, supervision and team meetings.

5)  Professional Development Goal

a)  Developed with supervisor

6)  Extra Functions

Perform other work-related tasks as requested by an authorized supervisor (e. g. participate in special projects, serve a peer mentor, participate in OBHAW/ Community events, any other job related duty).