Web Customer Support Specialist jobs in Yakima, WA

Description

Department: Deposit Operations Center

Reports To: Deposit Operations Manager FLSA Status: Non-Exempt

POSITION SUMMARY

Operations Support Specialist must be highly organized and detail-oriented. The Operations Support Specialist will be responsible for overseeing and managing various deposit-related activities and ensuring compliance with industry regulations. The role requires exceptional analytical skills, a strong understanding of banking procedures, and a commitment to delivering guidance and support to the branches as needed. This job description is not intended to be all-inclusive. Operations Support Specialist may perform other duties as required to meet the ongoing needs of the Bank and Department objectives.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES --or also as assigned by manager

• Back up Reg E, Returns, and/or Wire Specialist.
• Work directly with vendors
• Provide advanced and complex administrative support duties as required.
• Provide courteous, accurate, prompt information and follow through with branch questions as needed.
• New Account exception review
• Provide support to front line staff with account maintenance and customer service issues.
• Assure compliance by following policies and procedures.
• Review Daily reports as assigned.
• Knowledge of Retail procedures.

COMPETENCIES

• Understands the financial service industry and the importance of keeping current with new developments, procedures, and regulations.
• Thrives in an individual capacity while participating effectively in a team environment.
• Proficiency in computer software packages including Word, Excel and Outlook and learns new software programs as needed.
• Integrity and Trust
• Ethics and Values

QUALIFICATIONS

• High School diploma or equivalent; college helpful but not required.
• One or more years’ experience in retail banking
• The ability to perform daily duties satisfactorily.

PHYSICAL REQUIREMENTS

• Ability to work full time, 40 hours per week
• Ability to work overtime when there are business needs
• Standing occasionally, 33%-65% per day
• Sitting frequently, 66% or more per day
• Speaking frequently, 66% or more per day
• Listening frequently, 66% or more per day
• Climbing rarely, less than 33% per day
• Stooping, squatting, rarely, less than 33% per day
• Lifting up to 25lbs, occasionally, 33%-65% per day
• Manual dexterity, and fine hand manipulation, frequently, 66% of more per day
• Overhead work, rarely, less than 33% per day

Are you able to perform these tasks with or without reasonable accommodation? Yes No

If you need reasonable accommodation to do the essential job functions, please provide more details on the accommodation you would like to request.