Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Located in Bristol, Rhode Island for nearly 50 years, Tri-Mack is a leading manufacturer of high-temperature thermoplastic components for the aerospace-defense, semiconductor, energy and medical industries.
Our broad capabilities include collaborative engineering, tool making, injection molding, thermoplastic composite processing, multi-axis CNC machining, bonding and assembly, testing and quality control - all within a modern, environmentally controlled 60,000 sq. ft. facility.
Our culture is based on values that promote respect, teamwork and accountability and we are committed to meeting customer requirements through our ISO 9001/AS9100 quality management system.
PLEASE NOTE - Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Position: Customer Support Specialist (CSS)
Summary:
Under the direction of the Customer Support Manager, the CSS will assist the Account Managers and Sales Team in providing outstanding service to our customers. This position is responsible for administrative support, order entry and responding to customer inquiries. It is also a liaison between Tri-Mack and its customers, building relationships with customers around the globe, and requires the ability to effectively communicate externally and internally across all functional areas.
Responsibilities & Accountabilities:
Education, Skills & Experience:
Our Benefits:
We offer competitive salaries and generous benefits, including:
If you’re looking for an innovative, values-driven company where you can put your aptitude and expertise to work, grow your career and take on ever-bigger challenges, you may just have found the place! We know our continued success is dependent upon our employees, which is why we are always on the lookout for reliable, knowledgeable and dynamic individuals with past success in a collaborative team setting, working with clear objectives and direction.
*Tri-Mack Plastics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status or genetic information. Tri-Mack is a drug-free work environment. Pre-employment drug screening (excludes THC) and background checks are required.
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