Web Customer Support Specialist jobs in Wichita, KS

Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Customer Support Specialist
  • GT Sales & Manufacturing Inc
  • Wichita, KS FULL_TIME
  • Description

     At GT Midwest, we value our employees and our customers. If you are looking to join a company who has been in business for over 75 years and has an amazing work environment, the Customer Support Specialist position may be for you! The responsibilities include, but are not limited to, processing customer orders and related transactions, expediting customer orders, answering incoming calls from customers, assisting Sales Engineers with various tasks, and growing the business.  In these roles, Customer Support Specialist personnel must listen and understand the customer’s needs and then determine how to efficiently and profitably meet those needs.   

    Requirements


    •Develop and maintain effective relationships with customers and suppliers throughout their organizations by effective communication and service

    .•Receive incoming customer phone calls, faxes, emails, and other communications and respond in a timely manner to the requests and information contained therein.

    •Support the GT Sales Engineers by quoting product, entering orders and expediting orders on a timely basis. 

    •Work with Sales Engineers to determine the most effective way to process tasks to ensure customer satisfaction.

    •Identify and document opportunities for additional sales and then pursue those opportunities to a conclusion, sometimes independently, and sometimes in cooperation with the Sales Engineer or product specialist.

    •Look for opportunities to up-sell and add-on-sell

    .•Resolve quality issues, application issues, and customer complaints in a timely manner.

    •Negotiate profitable pricing and other commercial issues and renegotiate same as circumstances change.

    •Understand distributor business strategy.

    •Utilize solutions-based selling skills to sell value instead of price.

    •Document all activities in GT’s CRM system.

    •Work as a team with fellow GT employees. 


     LANGUAGE SKILLS 

    Must demonstrate consistently effective oral and written communication skills among supplier personnel, customers and fellow employees at every level including CEO. 


     COMPUTER SKILLS 

    Competent use of Microsoft Office products, ERP systems and CRM systems. 


     MATHEMATICAL SKILLS 

    Must be able to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals. 


     WORK ENVIRONMENT & PHYSICAL DEMANDS

    High energy, sometimes stressful with demanding deadlines and deliverables. Must occasionally walkthrough the warehouse. Must occasionally lift up to 60 pounds. Must be able to utilize arms and hands to handle, feel, reach and move inventory occasionally. Must be able to speak, hear, and sit for long periods of time. 

  • 10 Days Ago

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Customer Support Specialist - FT
  • At Home
  • Wichita, KS FULL_TIME
  • $14.25-18.53/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on dr...
  • 10 Days Ago

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Customer Support Specialist - PT
  • At Home
  • Wichita, KS PART_TIME
  • The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on driving profitabilit...
  • 1 Month Ago

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Customer Support Specialist - FT
  • At Home
  • Wichita, KS FULL_TIME
  • $14.25-18.53/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on dr...
  • 1 Month Ago

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DME Specialist - Respiratory Therapist OR Licensed Practical Nurse
  • Healthcare Support
  • Goodland, KS FULL_TIME
  • DME Specialist - Respiratory Therapist or Licensed Practical Nurse HealthCare Support is actively seeking a Respiratory Therapist or Licensed Practical Nurse to fill an opening with a leading respirat...
  • Just Posted

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Customer Service Representative (Full-Time/Seasonal)
  • Press-One Customer Care
  • Wichita, KS FULL_TIME
  • We seek individuals to assist us in managing subscription boxes for our customers.Position Overview:This role involves answering phone calls from the comfort of your own home.In order to be considered...
  • 20 Days Ago

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0 Web Customer Support Specialist jobs found in Wichita, KS area

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Customer Support Specialist
  • Farm Credit
  • Wichita, KS
  • AddThis Sharing Buttons Customer Support Specialist FULL_TIME Job Title Customer Support Specialist Organization 67202 U...
  • 3/28/2024 12:00:00 AM

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Customer Service & Operations Executive Operations Greater Manchester
  • Beryl
  • Norwich, KS
  • Operations Greater Manchester **Customer Service & Operations Executive** Here at Beryl we have a clear vision... to bui...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Wichita, KS
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Formstack
  • Wichita, KS
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $45K per year / Health, dental & vision / PTO / 401k match ...
  • 3/26/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Wichita, KS
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

T
Customer Support Specialist - Work From Home>
  • Topstep
  • Wichita, KS
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
  • 3/24/2024 12:00:00 AM

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Work From Home - Customer Support Specialist>
  • Paradigm
  • Wichita, KS
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/24/2024 12:00:00 AM

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Work From Home - Customer Support Specialist>
  • Paradigm
  • Derby, KS
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/24/2024 12:00:00 AM

Downtown Wichita is at 37°41′20″N 97°20′10″W / 37.68889°N 97.33611°W / 37.68889; -97.33611 (37.688888, −97.336111), at an elevation of 1,299 feet (396 m). Wichita is in south-central Kansas at the junction of Interstate 35 and U.S. Route 54. Part of the Midwestern United States, it is 157 mi (253 km) north of Oklahoma City, 181 mi (291 km) southwest of Kansas City, and 439 mi (707 km) east-southeast of Denver. The city lies on the Arkansas River near the western edge of the Flint Hills in the Wellington-McPherson Lowlands region of the Great Plains. The area's topography is characterized by...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$49,292 to $69,293
Wichita, Kansas area prices
were up 1.3% from a year ago

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