Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Energy Circle is the marketing and communications pioneer at the forefront of the built environment transition. For over 12 years, we’ve been on a mission to accelerate the transformation of homes and buildings towards reduced carbon, renewable generation, greater energy efficiency, health and comfort.
Our unique expertise is in growth support and lead generation for high performance contractors committed to a building science approach as well as manufacturers launching cutting edge building products.
We also serve nonprofits and associations on the front lines of solving the climate change impact of buildings.
As a culture, we’re an anti-agency agency : a small, flat organization where you’ll be encouraged to maintain work-life balance and have fun along the way.
You will report directly to our Director of Web Development and collaborate daily with the entire Energy Circle team. We strive with verve and enthusiasm to apply best-in-class, innovative digital marketing strategies and tactics to move the needle on big picture sustainability efforts.
THE POSITION
The Web Production Specialist position builds high performance websites using Drupal and WordPress. This position includes site building and content migration.
You’ll work with our in-house development team, information architects, digital marketing strategists, graphic designers, and content strategists to build responsive sites with best-in-class conversion optimization and exceptional UI design.
In addition to client site building, the role will support the EC team with general technical expertise, technical troubleshooting, and maintenance of existing sites.
We’re a committed open source shop working primarily in Drupal and WordPress.
Requirements
0-1 year work experience in web development
Bachelor's Degree or commensurate experience
HTML / CSS skills
Excellent collaboration skills and enthusiasm for the web development process
Outstanding communication skills, including the ability to present technical concepts to non-technical clients
Attention to detail and ability to provide specific technical instructions and assistance to the marketing services team
NICE-TO-HAVE
Experience with building sites on Drupal & WordPress
Strong understanding of web development fundamentals
Strong understanding of digital marketing strategies and tactics
Experience identifying and troubleshooting SEO and web UX / UI-related issues
Experience with the command line
Benefits
A competitive salary and benefits package
Profit sharing bonuses
Paid vacation and holidays, including 1 week off during the winter vacation season
Summer Fridays and hybrid work options
401(k) with employer matching contribution
Unlimited PTO
Healthcare coverage with option for dental and vision coverage
Downtown Portland, dog-friendly office with parking included*
Zero tolerance for assholes!
Last updated : 2024-03-24
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