Web Customer Support Specialist jobs in Wyoming

Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Remote Energy Efficiency Customer Support Specialist
  • Clearesult
  • Wyoming, WY FULL_TIME
  • Job Description Summary

    At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet.

    We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

    Additionally, you will enjoy :

    • Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
    • 401(k) with company match
    • Paid vacation, sick, personal and parental leave time
    • Paid Volunteer Time : giving back to our communities is important to us
    • Employee Recognition Program convert your recognition points into gift cards
    • Employee Assistance Program offers benefits to help you manage daily responsibilities
    • Access to on-demand training courses to advance further in your career

    Job Description

    This position is remote and can be located anywhere in the US.

    We are looking for a talented individual

    To join our team as an Energy Efficiency Customer Support Specialist! This isn’t your typical call center job - we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change!

    How we’re different

    • Each customer interaction focuses around energy efficiency
    • You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and / or status updates
    • Each call can be a different utility customer and require a different type of service
    • Wide range of support scripts verbatim, talking points, or simple usage guides
    • Some programs utilize chat / email interactions with customers
    • Personal performance data and progress accessible in real time

    What you can apply Day 1

    • Experience handling inbound or outbound voice calls
    • Expertly navigating a script
    • Supporting customers and tech inquires
    • Comfort with a committed schedule with set lunches and breaks
    • Appreciation for goals and performance metrics

    Exciting candidates have

    • High School Diploma or GED (required)
    • Ability to type 35 WPM
    • No attendance or punctuality concerns
    • Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
    • Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound / outbound sales environment preferred
    • Sales-oriented with a focus on customer service satisfaction
    • How can I help you? attitude

    Remote Work Requirements :

    • We provide a laptop, software, and all necessary equipment
    • Home Internet requirements : Internet speed that meets our minimum standard : 10 Mbps upload / 20 Mbps download / 99% latencyGoogle : free speed test’ if you are unsureAbility to hardwire internet, plug directly into router
    • Environment : Dedicated home office space, free of personal disruptionsTwo power connections
    • You are scheduled to be on the phone throughout the entirety of your shift no flexibility to answer the door or be on-call care for others during scheduled work hours

    Compensation :

    $17 / hour $65 / month internet stipend

    Compensation Range

    Currency

    Type

    Hourly

    Any offered salary is determined based on internal equity, internal salary ranges, market data / ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.

    g. JD / technology), for example.

    Additional Job Description

    Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

    Accommodations are available for unvaccinated candidates.

    1 day ago
  • 5 Days Ago

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Customer Service Representative (FT)
  • Press-One Customer Care
  • Cheyenne, WY FULL_TIME
  • Customer Service Representative- Full-TimeHelp us help customers manage their subscriptions. You’ll be answering phone calls from the comfort of your home. You’ll need a reliable internet connection, ...
  • 22 Days Ago

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Customer Service Representative (Seasonal / FT)
  • Press-One Customer Care
  • Cheyenne, WY FULL_TIME
  • We seek individuals to assist us in managing subscription boxes for our customers.Position Overview:This role involves answering phone calls from the comfort of your own home.In order to be considered...
  • 5 Days Ago

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Insurance Customer Support Associate
  • TTEC
  • Ralston, WY FULL_TIME
  • Be the spark that brightens days and ignite your career with TTECs award-winning employment experience. As an Insurance Customer Support Associate working remotely, youll be a part of bringing humanit...
  • 1 Day Ago

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Customer Service Support
  • Belimed
  • Wyoming, WY FULL_TIME
  • Belimed is a leading supplier of medical and surgical instrument sterilization, disinfection, and cleaning products and services. We are headquartered in Zug, Switzerland, and look back on more than 5...
  • 5 Days Ago

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Customer Support Manager
  • Wonder Works Construction Corp.
  • Cheyenne, WY FULL_TIME
  • Company DescriptionWonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987....
  • 15 Days Ago

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Client Relations Representative
  • Resilience Inc
  • Germantown, TN
  • Job Description Job Description Client Relations Representative Currently, we are hiring an Entry Level Client Relations...
  • 3/29/2024 12:00:00 AM

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Client Relations Representative
  • North Inc
  • Maplewood, MO
  • Job Description Job Description Client Relations Representative (Entry Level) North, Inc. values results and is committe...
  • 3/29/2024 12:00:00 AM

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Client Relations Representative
  • Tamirior Insights Inc
  • Brandon, FL
  • Job Description Job Description Here at Tamirior Insights we commit to our clients and their goals, we have a strong vis...
  • 3/29/2024 12:00:00 AM

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Client Service Officer - Assistant Vice President
  • Deutsche Bank
  • Jacksonville, FL
  • Job Description: Job Title Client Service Officer Corporate Title Assistance Vice President Location Jacksonville, FL Ov...
  • 3/28/2024 12:00:00 AM

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Client Relations Representative
  • Indi Staffing Services
  • Houston, TX
  • Recognized as the leading software development company in the Americas, our client offers 100% remote modality and an ex...
  • 3/28/2024 12:00:00 AM

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Client Relations Representative
  • RSP Events
  • Philadelphia, PA
  • Job Description Job Description We are seeking an enthusiastic and dynamic individual to join our team as a Retail Marke...
  • 3/27/2024 12:00:00 AM

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Client Relations Representative
  • VISTA CHICAGO INC
  • Franklin Park, IL
  • Job Description Job Description What sets Vista Chicago apart from other sales firms is that it focuses the majority of ...
  • 3/26/2024 12:00:00 AM

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Client Relations Representative
  • VISTA CHICAGO INC
  • Oak Brook, IL
  • Job Description Job Description What sets Vista Chicago apart from other sales firms is that it focuses the majority of ...
  • 3/25/2024 12:00:00 AM

Wyoming (/waɪˈoʊmɪŋ/ (listen)) is a state in the mountain region of the western United States. The state is the 10th largest by area, the least populous, and the second most sparsely populated state in the country. Wyoming is bordered on the north by Montana, on the east by South Dakota and Nebraska, on the south by Colorado, on the southwest by Utah, and on the west by Idaho and Montana. The state population was estimated at 577,737 in 2018, which is less than 31 of the most populous U.S. cities including Denver in neighboring Colorado. Cheyenne is the state capital and the most populous city...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$48,080 to $67,589

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February 08, 2020