Web Customer Support Specialist jobs in Wisconsin

Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Specialist DL Customer Support
  • Versiti, Inc.
  • Milwaukee, WI FULL_TIME
  • Overview

    Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

    Position Summary

    Under the direction of department leadership, responsible for providing a high level of inbound and outbound customer service for customers of Diagnostic Laboratories. Acts as a liaison between customers and internal departments to drive customer satisfaction and retention and resolve customer issues as appropriate. Provides support for test menu additions and updates.

    Responsibilities

    • Screens and handles all inbound customer service requests via phone and email and serves as the face of Diagnostic Labs on all professional inquiries in a positive, results-oriented manner; seeks additional help when necessary. Documents all customer contact in appropriate software.
    • Acquires and maintains a thorough understanding of the products/service lines of the Diagnostic Laboratories with ability to speak comfortably, at a high level, to inquiries with ease.
    • Clearly communicates Versiti Diagnostic Laboratories and Donor Testing Laboratory specimen requirements, test order requirements, and billing policies with customers.
    • Provides customers with accurate pricing and recommended CPT or PLA codes for test offerings.
    • Provides internal customer support to all laboratories within Versiti Diagnostic Labs and interfaces on their behalf with external vendors and other Versiti support departments including, but not limited to, Sales and Marketing, LIS & DL Billing, Clinical Trials Operations, Hospital Services & Hospital Relations, and Accounting.
    • Resolves and documents complex issues with clients, specimens, requisitions, and billing, as appropriate. Ensures that issues outside of the scope of this position are directed to appropriate personnel for handling. Follows up on outstanding items and monitors progress through resolution.
    • Serves as customer facing subject matter expert on and responds to calls/questions regarding use of web-based order entry and reporting applications; instructs and assists customers in the use and troubleshooting of system.
    • Identifies and responds appropriately to customer needs and concerns regarding current services; communicates potential new service opportunities to appropriate personnel/leadership.
    • Sets up and maintains client accounts in appropriate systems, and supports the Versiti Accounting team with obtaining customer payment on outstanding invoices, as needed.
    • Communicates issues and opportunities to DL leadership and leads follow up with customers as appropriate.
    • Using strong attention to detail, performs review of customer facing documents for accuracy; works with project team to ensure only high-quality accurate documents are published to customers.
    • Writes, edits and reviews new and existing procedures, policies, job aides and SOPs for the department.
    • Takes initiative to serve as point person on departmental assignments/projects.
    • Opens and closes customer service department independently and ensures promise to customer is met.
    • Provides recommendations for potential process improvements, seeking input from team members.
    • Maintains inventory of appropriate office supplies.
    • Maintains confidentiality of all patient information.
    • Supports Versiti’s mission, vision and values as well as department goals and objectives.
    • Works well in team environment.
    • Other duties, as assigned.
    • Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
    • Understands and performs in accordance with all applicable regulatory and compliance requirements
    • Complies with all standard operating policies and procedures

    Qualifications

    Education
    • Bachelor's Degree from an accredited college or university in science required
    • Equivalent combination of education and 3 to 5 years related experience may be substituted for the degree with the approval of Client Services Management and Human Resources required
    Experience
    • 1-3 years customer service experience required
    • 1-3 years experience in a laboratory setting or other health care related environment preferred
    Knowledge, Skills and Abilities
    • Must have strong customer service, interpersonal, written and verbal communication skills, including the ability to provide constructive criticism to peers. required
    • Ability to apply judgment to written or oral instructions. required
    • Ability to organize work to provide productive workflow, through effective time management and prioritization skills. required
    • Flexibility to work independently and with a team, with minimal direct supervision. required
    • Has strong attention to detail. required
    • Strong organizational, problem solving, and decision-making skills. required
    • Ability to respond quickly and proactively in a changing business climate. required
    • Ability to learn job specific computer applications. required
    Tools and Technology
    • Personal Computer (desktop, laptop, tablet) required
    • General office equipment (computer, printer, fax, copy machine) required
    • Microsoft Suite (Word, Excel, PowerPoint, Outlook) required
    • Laboratory Information System (LIS) required
    • Customer Relationship Management (CRM) required
  • 22 Days Ago

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Procurement and Customer Support Specialist
  • RBP CHEMICAL TECHNOLOGY INC
  • West, WI FULL_TIME
  • Position Title: Procurement and Customer Support Representative Date: March 2024 Reports To: Customer Support Manager General Summary: The Procurement and Customer Support Representative at RBP Chemic...
  • 24 Days Ago

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Customer Support Specialist - FT
  • At Home
  • Wauwatosa, WI FULL_TIME
  • $14.25-18.53/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on dr...
  • 1 Day Ago

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Customer support specialist
  • ABC Supply Co. Inc.
  • Beloit, WI FULL_TIME
  • ABC Supply is North America’s largest wholesale distributor of exterior and interior building products. ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Great Workp...
  • 3 Days Ago

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Automotive Customer Support Specialist
  • Lippert
  • Eau Claire, WI FULL_TIME
  • Overview: Come join the LIPPERT team and become part of the industry-leading manufacturer of USA-made CURT custom towing and truck accessories. LIPPERT is a leading, global manufacturer and supplier o...
  • 3 Days Ago

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Customer Support Specialist I
  • LCS Lawn and Tree Service
  • Milwaukee, WI FULL_TIME
  • LCS Lawn and Tree Service, Inc. a leader providing quality organic based lawn and tree care is looking for an energetic, conscientious, and detail oriented individual. If you enjoy making a difference...
  • 3 Days Ago

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Client Service Officer - Assistant Vice President
  • Deutsche Bank
  • Jacksonville, FL
  • Job Description: Job Title Client Service Officer Corporate Title Assistance Vice President Location Jacksonville, FL Ov...
  • 3/28/2024 12:00:00 AM

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Client Relations Representative
  • Prominence Enterprise
  • Columbus, OH
  • At Prominence Enterprise, we value our partnered clients and share their vision of growth. Our success in creating these...
  • 3/28/2024 12:00:00 AM

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Client Relations Representative
  • RSP Events
  • Philadelphia, PA
  • Job Description Job Description We are seeking an enthusiastic and dynamic individual to join our team as a Retail Marke...
  • 3/27/2024 12:00:00 AM

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Client Relations Representative
  • North Inc
  • Saint Louis, MO
  • Job Description Job Description Client Relations Representative (Entry Level) North, Inc. values results and is committe...
  • 3/26/2024 12:00:00 AM

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Client Relations Representative
  • VISTA CHICAGO INC
  • Franklin Park, IL
  • Job Description Job Description What sets Vista Chicago apart from other sales firms is that it focuses the majority of ...
  • 3/26/2024 12:00:00 AM

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Client Relations Representative
  • NSD NEWCO
  • Boca Raton, FL
  • Description Description: The Client Relations Representative position is responsible for investigating and resolving com...
  • 3/25/2024 12:00:00 AM

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Client Relations Representative
  • VISTA CHICAGO INC
  • Oak Brook, IL
  • Job Description Job Description What sets Vista Chicago apart from other sales firms is that it focuses the majority of ...
  • 3/25/2024 12:00:00 AM

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Client Relations Representative
  • Mid Atlantic Marketing
  • Fredericksburg, VA
  • Job Description Job Description We are seeking a Client Relations Representative to join our team! You will be responsib...
  • 3/25/2024 12:00:00 AM

Wisconsin is bordered by the Montreal River; Lake Superior and Michigan to the north; by Lake Michigan to the east; by Illinois to the south; and by Iowa to the southwest and Minnesota to the northwest. A border dispute with Michigan was settled by two cases, both Wisconsin v. Michigan, in 1934 and 1935. The state's boundaries include the Mississippi River and St. Croix River in the west, and the Menominee River in the northeast. With its location between the Great Lakes and the Mississippi River, Wisconsin is home to a wide variety of geographical features. The state is divided into five dist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$51,488 to $72,380

Web Customer Support Specialist in Charlotte, NC
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February 08, 2020