Web Customer Support Specialist jobs in Vancouver, WA
Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Web Customer Support Specialist jobs
Technical Operations Manager, Support Engineering, Support Engineering
- Amazon Web Services, Inc.
-
Portland, OR
FULL_TIME
-
- Engineering, Computer Science, IT Degree or equivalent experience.
- 7 years’ experience in managing engineering teams in high-paced operations environment with 5 years as a senior manager with a track record of success.
Apart from working on a broad spectrum of technical issues, an AWS Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
Our Engineers are also the “voice of the customer” and have a strong voice into the development teams for recurring issues or feature requests. As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role!
A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their complex technical issues.
Apart from working on a broad spectrum of technical issues, an AWS Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
Our Engineers are also the “voice of the customer” and have a strong voice into the development teams for recurring issues or feature requests. As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role!
A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their complex technical issues.
Key job responsibilities
Your role and responsibilities will include:
- Field technical support inquiries from customers.
- Complete analysis and present periodic reviews of operational performance.
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
- Make recommendations to customers about how new AWS offerings fit in their company architecture.
- Champion and advocate for customer requirements within AWS (be their voice).
- Work with some of the leading technologists around the world.
- Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.
- The right person will be highly technical, analytical, and have experience managing technical teams. In addition, this person will have a record of driving projects to improve support-related processes and the technical support experience and be passionate about the growth and success of AWS customers.
- Strong verbal and written communication skills also a must.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We are open to hiring candidates to work out of one of the following locations:
Portland, OR, USA | Seattle, WA, USA
- Hands on Technical experience in Security technologies
- Technical experience in AWS services
- Innovative-thinking balanced with a strong - customer and quality focus
- MBA or equivalent experience.
- Experience handling large enterprise technical customer escalations
- Exceptional people leadership and engagement skills and demonstrated ability to inspire and motive large teams of 25
- Project and program management experience in delivering key business outcomes
- Strong record of driving projects to improve operations and support-related processes and the right technical support experience.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,300/year in our lowest geographic market up to $222,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. - 19 Days Ago
Customer Support Specialist
- Aston Carter
-
Tualatin, OR
FULL_TIME
- Equivalent Experience A Screen Printing Manufacturer is looking for a Customer Support Specialist to join the team in Tualatin, OR for a great long term opportunity! Responsibilities: As a Customer Ca...
- 12 Days Ago
Bilingual Customer Support Specialist
- Notified
-
Vancouver, WA
FULL_TIME
- Job Description For this opening we will consider candidates from the following locations: Toronto,ON,Canada | , Canada;,AB,Canada;,MB,Canada;,ON,Canada;,QC,Canada;Calgary,AB,Canada;Kingston,ON,Canada...
- Just Posted
Customer Support Specialist
- BDI - Bearing Distributors Inc.
-
Portland, OR
FULL_TIME
- Company InformationBearing Distributors Inc. (BDI) is a leading supplier of products and services to manufacturing companies throughout the world. Our commitments to customer service and technical exp...
- 24 Days Ago
Customer Support Specialist
- Hitachi High-Tech America, Inc
-
Hillsboro, OR
FULL_TIME
- Description POSITION DESCRIPTIONPOSITION TITLE: Customer Support SpecialistDIV/DEPARTMENT NAME: Semiconductor Equipment Division (SED)REPORTS TO: Manager, Customer ServicePOSITION STATUS: Full-TimeWOR...
- 3 Days Ago
Customer Technical Support Specialist - Remote
- Tandem Diabetes Care
-
Portland, OR
FULL_TIME
- Compensation ranges from $18.50 - $21.50/hr depending on location and shift. GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their h...
- 10 Days Ago
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0 Web Customer Support Specialist jobs found in Vancouver, WA area
Client Service Associate - Entry Level
- Fisher Investments
-
Camas, WA
- Investing can be one of the most important and nerve-racking aspects of people's lives. At Fisher Investments, we believ...
- 4/18/2024 12:00:00 AM
Customer Support Specialist - Work From Home>
- Topstep
-
Battle Ground, WA
- [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
- 4/18/2024 12:00:00 AM
Customer Support Specialist - Work From Home>
- Topstep
-
Hillsboro, OR
- [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
- 4/18/2024 12:00:00 AM
Customer Support Specialist - Work From Home>
- Topstep
-
Portland, OR
- [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
- 4/18/2024 12:00:00 AM
Customer Support Specialist - Work From Home>
- Topstep
-
Tualatin, OR
- [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
- 4/18/2024 12:00:00 AM
Product/Customer Support Specialist
- Cayuse LLC
-
Portland, OR
- ** Product/Customer Support Specialist** at Cayuse Portland The exciting world of scientific research is fueled by peopl...
- 4/16/2024 12:00:00 AM
Senior Customer Support Specialist
- American Telephone and Telegraph Company
-
Portland, OR
- Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connecte...
- 4/16/2024 12:00:00 AM
Customer Support Specialist
- Malakye
-
Portland, OR
- ** Customer Support Specialist** Portland Oregon Required Experience: 0 year(s) ** Job Description** Apply directly thro...
- 4/15/2024 12:00:00 AM
About Vancouver, Washington
Vancouver is a city on the north bank of the Columbia River in the U.S. state of Washington, and the largest suburb of Portland, Oregon. Incorporated in 1857, it is the fourth largest city in the state, with a population of 161,791 as of April 1, 2010 census. Vancouver is the county seat of Clark County and forms part of the Portland-Vancouver metropolitan area, the 23rd largest metropolitan area in the United States. Originally established in 1825 around Fort Vancouver, a fur-trading outpost, the city is located on the Washington/Oregon border along the Columbia River, directly north of Portl...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$54,481 to $76,587
Vancouver, Washington area prices
were up 3.9% from a year ago
were up 3.9% from a year ago
What does a Web Customer Support Specialist do?
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