Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Description
OUR PURPOSE
SunCommon believes business should create positive change and help solve the world’s biggest problems. Our mission is to accelerate the transition to solar power in our communities because ensuring a habitable planet is the most important work of our lifetimes.
ABOUT THE BUSINESS
SunCommon is a market leading renewable energy company operating in Vermont and New York’s Hudson Valley and Capital District. SunCommon is a subsidiary of iSun, Inc. (NASDAQ: ISUN), a leading solar energy and clean mobility infrastructure company with 50-years of construction experience in solar, electrical and data services. We use an innovative approach to marketing, via high-touch, personal interactions with home and business owners who want clean electricity and more energy security. We’ve done all the legwork to put together a total package that’s easy for the customer. We picked the best equipment manufacturers, arranged attractive financing that saves our customers real money and hired up the finest installers. There’s over 8,000 happy SunCommon residential and commercial customers so far - and lots more to come. Organized as a Benefit Corporation and certified as a BCorp, we’re committed to the triple bottom line of People, Planet and Profit. Our goal is to become the largest publicly traded, BCorp in the country producing renewable energy.
ABOUT THIS POSITION
With over 6,500 Suncommon solar systems installed and more than 1,000 CSA membership (and growing!) Questions are bound to come up. When they do, our Customer Support Specialists are here for our customers to answer technical and billing questions, resolve system errors, and to provide solutions to any other inquiries that come their way. Our Customer Support Specialists are committed to delivering the SunCommon Customer Experience: ensure easy, efficient, joyful engagement; provide above and beyond service; and help each customer recognize the value of being part of something bigger through their relationships with SunCommon.
This intensive customer-focused function is equal parts relationship building and problem-solving with consistent and compassionate communication via phone and email to ensure each customer is getting the most out of their solar system. Technical knowledge of solar, an understanding of net-metering rules and utility specifics, and the ability to convey this information to customers in a relatable way are the foundation of the Customer Support Specialists work.
ESSENTIAL JOB FUNCTIONS
The Customer Support Specialist will:
Requirements
JOB QUALIFICATIONS
The ideal candidate for this position will have:
COMPENSATION & BENEFITS
SunCommon provides our employees a competitive salary and strong package of benefits, including:
SUNCOMMON VALUES
Achieving our mission is critical work, and how we do that work matters. One way SunCommon creates positive change is internally, by instituting and measuring ourselves against practices that do right by our employees, customers, and communities. The following core values are critical to our operations and our success: Embody Excellence, Maintain Humanity, Prioritize Inclusivity, Cultivate Joy.
We do it by celebrating creativity, cross-function collaboration, high energy, hard work, good play, deep networking and with the acknowledgement that we’ll each make mistakes and learn from them. We know success. We know fun. Come do both with us.
As a certified BCorps, we take seriously our responsibility to succeed and to honor our triple bottom line commitments to People (our employees and their families, our Customers and residents of the communities where we do business), Planet (our beloved environment and the broader globe, given climate change) and Profit (providing capital to grow, revenue to share among our employees, and a reasonable return to our investors). This is important work, and we have fun doing it. Innovation is fun stuff.
SunCommon of course is an equal opportunity employer and we don’t tolerate harassment or other discrimination based upon sex, sexual orientation, gender identity, marital status, caregiver status, pregnancy, military or veteran status, race, color, religion, national origin, place of birth, ancestry, age, physical or mental disability, genetic information or any other legally protected status.