Web Customer Support Specialist jobs in Utica, NY

Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Customer Support Specialist - PT
  • At Home
  • New Hartford, NY PART_TIME
  • $15.25/hour
    
    The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members.  They are focused on driving profitability through promoting operational success and maximizing the customer’s experience.
    
    Key Roles and Responsibilities
    
    Provides customers a positive shopping experience
    Regularly performs Supervisor functions.  Responsible for building opening and closing tasks which includes timely openings, operational readiness, troubleshooting, team management, and building security.  Partners with General Manager (GM), or in GM's absence, District Manager, Store Director/Store Manager on non-standard issues as they arise.  
    Manages all front end audit and cash compliance responsibilities.  Ensures team is trained in the processing of all transactions per policy.
    Performs cashier duties accurately while processing all transactions per policy.
    Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in all areas excluding receiving.
    Maintains conditioning and housekeeping (inside and out) standards 
    Timely and thorough incident reporting compliance.
    Submits facilities, IT, and store communication requests as needed.
    Drives productivity by training, coaching, counseling employees, planning, monitoring, and appraising job results.
    Performs and trains team on all customer support responsibilities
    Operates all equipment in a safe manner per directed procedures. 
    Ensures a safe working and shopping environment while minimizing shrink and damages.
    Plan, delegates, and monitors tasks ensuring they are performed in the most efficient manner adhering to policy and procedures.
    
    
     
    
    
    Qualifications and Competencies
    
    At least 18 years old
    High School Diploma/Equivalent
    Ability to work a flexible schedule including nights, weekends, and some holiday
    Ability to lift a minimum of 50 lbs., team lift 100 lbs.
    Contributes to a customer focused environment while demonstrating excellent service.
    Communicates clearly with customers, team and leadership.
    Reliable and trustworthy
    Ability to work effectively independently and within a team to perform all tasks as assigned.
    Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution.
    Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business. 
    
  • 1 Month Ago

C
Customer rep support
  • Community Bank System, Inc.
  • Carthage, NY FULL_TIME
  • Overview At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Ba...
  • 4 Days Ago

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Customer Service and Clerical Support
  • FCS
  • Utica, NY FULL_TIME,PART_TIME
  • We are seeking a detail-oriented and organized individual to join our team. You will play a crucial role in providing administrative assistance and ensuring the smooth operation of our office. This po...
  • 14 Days Ago

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Customer Support Associate
  • At Home
  • New Hartford, NY PART_TIME
  • $15.00/hour The Customer Support Associate provides customers a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to complete othe...
  • 1 Month Ago

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Web Developer
  • TRAINOR
  • New Hartford, NY FULL_TIME
  • We’re looking for a full-stack web developer who writes beautiful code. As a TRAINOR full stack developer, you'll interact with a large variety of projects among our many clients. You'll build and mai...
  • 1 Day Ago

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Web Developer
  • TRAINOR Associates
  • New Hartford, NY FULL_TIME
  • DescriptionWe’re looking for a full-stack web developer who writes beautiful code. As a TRAINOR full stack developer, you'll interact with a large variety of projects among our many clients. You'll bu...
  • 10 Days Ago

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0 Web Customer Support Specialist jobs found in Utica, NY area

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Work From Home - Customer Support Specialist>
  • Paradigm
  • Utica, NY
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/29/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Utica, NY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/29/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Heal.me
  • Utica, NY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Benefits - As a Customer Support Specialist you...
  • 3/29/2024 12:00:00 AM

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FT Customer Support Specialist (Work From Home)>
  • Roadie Inc.
  • Utica, NY
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive pay / 100% covered health insurance premiums / 401k match /...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Million Air - Rome
  • Rome, NY
  • Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our custome...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Formstack
  • Utica, NY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $45K per year / Health, dental & vision / PTO / 401k match ...
  • 3/26/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Formstack
  • Rome, NY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $45K per year / Health, dental & vision / PTO / 401k match ...
  • 3/26/2024 12:00:00 AM

C
Customer Service Representative
  • Community Bank System, Inc.
  • Utica, NY
  • Overview: BPAS is a national provider of retirement plans, benefit plans, fund administration, and collective investment...
  • 3/25/2024 12:00:00 AM

Utica (/ˈjuːtɪkə/ (listen)) is a city in the Mohawk Valley and the county seat of Oneida County, New York, United States. The tenth-most-populous city in New York, its population was 62,235 in the 2010 U.S. census. Located on the Mohawk River at the foot of the Adirondack Mountains, Utica is approximately 95 miles (153 kilometers) northwest of Albany, 55 mi (89 km) east of Syracuse and 240 miles (386 kilometers) northwest of New York City . Utica and the nearby city of Rome anchor the Utica–Rome Metropolitan Statistical Area, which comprises all of Oneida and Herkimer counties. Formerly a rive...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$50,892 to $71,542
Utica, New York area prices
were up 1.5% from a year ago

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