Web Customer Support Specialist jobs in Troy, NY
Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Web Customer Support Specialist jobs
Customer Success / Client Services
- Web Scribble
-
Troy, NY
FULL_TIME
- Company DescriptionWeb Scribble is the market leader in job board software for associations. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing professionals who want to contribute to our growth.Job DescriptionThe Customer Success team is responsible for creating deep and meaning relationships with their customers, identifying their business needs and coming up with solutions that meet their challenges. This is a critical role at Web Scribble, since it influences the overall customer experience and is responsible for retaining and expanding existing clients.Key Responsibilities:Deliver value to our customers by building trust and maintaining strong relationships, learning about their business priorities, and guiding them on how to best leverage the Web Scribble platformDiscover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the productIdentify customer challenges and proactively suggest better solutions and strategies.Onboard and assist new customers with multiple stakeholdersSimultaneously manage multiple customers who are at different points on the account lifecycleIdentify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepe proficiencyEngage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideasYou Will Be Measured On:Onboarding timeNet revenue retentionCustomer satisfaction scoresAccount expansionBenefits:Opportunity to be a part of a fast growing technology company with award winning solutionsClearly laid out and communicated progression and promotion planCompetitive salary medical/dental/vision benefits401(k)Tons of drinks and snacks in the officeOur fancy espresso machine that makes everything from lattes to cappuccinos to irish coffees at the click of a buttonQualificationsBachelor's degree required2 years experience in customer service, client services, consultative sales, account management, or related fieldExcellent interpersonal skills coupled with effective communication skillsSelf-confident, self-directed, forward thinking, detailed-orientedExperience with salesforce.com CRM system a plusAdditional InformationAll your information will be kept confidential according to EEO guidelines.
- 1 Month Ago
Customer Support Associate
- Cloud and Things Inc
-
Troy, NY
FULL_TIME,CONTRACTOR
- Overview:As a Customer Support Associate, reporting to the Help Desk Lead and Project Manager, your primary responsibility is to provide Help Desk user support coordination, and triage for users of th...
- 1 Month Ago
13F Fire Support Specialist
- Army National Guard
-
Troy, NY
FULL_TIME
- Join the Army National Guard as a Fire Support Specialist and become part of an elite field artillery team. You will provide the intelligence needed to support infantry and tank units in combat operat...
- 10 Days Ago
Patient support specialist
- Community Care Physicians
-
Troy, NY
FULL_TIME
- Job Description Partners in Family Medicine is hiring a full-time Patient Support Specialist to join their team! This is a 40 hour work week. Monday- Friday 8 : 30-5 The ideal candidate will have supe...
- 24 Days Ago
Customer Service Sales Specialist
- UniTrust Financial Group
-
Troy, NY
FULL_TIME
- Customer Service Sales Specialist Location: Remote (Work From Home) Key Responsibilities: Provide outstanding customer service to clients inquiring about insurance products. Drive sales by assisting c...
- 2 Days Ago
Customer Service Specialist
- Engineered Printing Solutions
-
East Dorset, VT
FULL_TIME
- Reports to: Customer Service Manager Supervises: NA Classification: Full-time, Non-exempt Job Summary Customer Service Specialists are great brand ambassadors for EPS. They are willing to go the extra...
- 3 Days Ago
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0 Web Customer Support Specialist jobs found in Troy, NY area
Customer Support Specialist - PT
- At Home Group Inc.
-
Albany, NY
- **Manage Your Profile** Enter the email address or phone number you used to create your profile. Once your identity is c...
- 4/22/2024 12:00:00 AM
Customer Care Officer - Delight Team
- Qonto
-
Albany, NY
- ???? **Privacy Notice** **Customer Care Officer - Delight Team** Barcelona / Operations & Customer Success Customer Succ...
- 4/22/2024 12:00:00 AM
Customer Care Officer - French Market
- Qonto
-
Albany, NY
- ???? **Privacy Notice** **Customer Care Officer - French Market** Barcelona / Operations & Customer Success Customer Suc...
- 4/22/2024 12:00:00 AM
Customer Support Specialist - First Shift
- Berkshire Bank
-
Pittsfield, MA
- Position: Customer Support Specialist - First ShiftLocation: Pittsfield, MADivision:Retail BankingDepartment:Customer Su...
- 4/22/2024 12:00:00 AM
FT Customer Support Specialist - Work From Home>
- Stronghold
-
Clifton Park, NY
- [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
- 4/20/2024 12:00:00 AM
FT Customer Support Specialist - Work From Home>
- Tovala
-
Saratoga Springs, NY
- [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $21 per hour - As a Customer Support Specialist you'll: Hel...
- 4/20/2024 12:00:00 AM
FT Customer Support Specialist - Work From Home>
- Tovala
-
Pittsfield, MA
- [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $21 per hour - As a Customer Support Specialist you'll: Hel...
- 4/20/2024 12:00:00 AM
FT Customer Support Specialist - Work From Home>
- Stronghold
-
Pittsfield, MA
- [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
- 4/20/2024 12:00:00 AM
About Troy, New York
Troy is a city in the U.S. state of New York and the seat of Rensselaer County. The city is located on the western edge of Rensselaer County and on the eastern bank of the Hudson River. Troy has close ties to the nearby cities of Albany and Schenectady, forming a region popularly called the Capital District. The city is one of the three major centers for the Albany Metropolitan Statistical Area (MSA), which has a population of 1,170,483. At the 2010 census, the population of Troy was 50,129. Troy's motto is Ilium fuit. Troja est, which means "Ilium was, Troy is".
Today, Troy is home to Renssel...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$53,170 to $74,744
Troy, New York area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Web Customer Support Specialist do?
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