Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee
Looking for the following shifts:
7 am - 4 pm CST
If you...
... We may be your ideal job opportunity!
What We're Looking For:
Ideal candidates for Customer Direct generally have a customer service background. The most successful employees here have a friendly disposition, a willingness to learn, a strong work ethic, and a sincere desire to help people. These positions are perfect for full-time opportunities without the hassle of a commute, or for college students, semi-retired individuals.
And, there are always opportunities for career advancement. In fact, more than two-thirds of our team leaders and supervisory staff started as call center agents.
Some experience or education in Technology is a strong plus!
Customer service experience preferred
Call center experience is a plus
Flexibility in scheduling availability
Excellent written and verbal English communication skills, demonstrated by consistent use of proper and professional language to include tone, diction, pace, enunciation, and avoidance of slang.
Ability to assist diverse customers with a pleasant, patient, and friendly attitude.
Proficiency with standard office technologies, including MS Word, Excel, Google Drive, web browsers, email, electronic calendar, instant messaging, information sourcing, etc. Ability to navigate computer software and websites as necessary without third party assistance.
Ability to offer superior customer service to high-end customers
Work-from-Home Equipment & Internet Connectivity requirements:
Customer Direct, LLC participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program
Employment is contingent upon pre-employment criminal background screening in accordance with the company's policy.