Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Sales & Client Support Specialist
We are here to revolutionize the tile industry. By implementing an innovative online platform paired with unmatched product and customer service, we've made it easier to shop for beautiful, sustainable tile sourced and handcrafted in the USA. Our tireless commitment to innovation, transparency, and sustainability has not gone unrecognized. We've had the honor of making the 2015 & 2016 Inc. 5000 list as one of the fastest-growing private companies in the U.S. and are recognized as a B Corp for how we use business as a force of good. With an innovative product, an ambitious team, and an inspiring mission, we're changing the way you think about tile.
We are currently looking for a fantastic Customer Support Specialist to strengthen our fast-growing, dynamic team. You’ll be on the front line, helping our customers and sales team achieve success. We’re talking about someone passionate about helping others and supporting a great team (it also helps if you love interior design or tile!). We are a fun company and we want to work with people who love life & love their job.
We provide competitive compensation that includes a base hourly wage company bonus play stock options, health and wealth benefits, other perks, a rich culture, continued professional development through ongoing training, experimenting, and opportunities to grow within the organization. The pay range for this role is $20 - $22 an hour.
The Role
You're a Great Fit if You...
What We're Looking For
We're building a diverse and inclusive work environment where we learn from each other. We welcome people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a fun/all-in place to work. We offer full benefits coverage, PTO, 401(k) match, maternity/paternity leave, life insurance and disability, employee stock options, and more. Join the team at Fireclay!
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to people@fireclaytile.com
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