Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Description
EIRICH MACHINES, INC.
Job Description
Job Title: Customer Support Specialist
Reports To: Customer Support Director
FLSA Status: Exempt (Salary)
Summary:
The Spare Parts Coordinator provides the best possible customer satisfaction to the organization's customers by addressing and resolving customer inquiries and problems, processing orders, preparing services orders, tracking bids, and resolving billing issues, and provides direct sales support in accordance with company policies and procedures.
Essential Responsibilities/Duties:
Aptitudes and Abilities:
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Experience:
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Equal Opportunity Employment:
Eirich is an equal opportunity employer. In accordance with anti-discrimination law, Eirich prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information. Eirich will take action to employ, advance in employment and treat qualified Vietnam-era veterans and disabled veterans without discrimination in all employment practices.
Note: Nothing in this job description restricts managements’ right to assign or reassign duties and responsibilities to this job at any time, the job description does not limit the tasks that may be assigned, and the job description is subject to change.
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