Join Our Team Today!!
Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, and helpdesk services for clients with inventory throughout the U.S. We currently have a career opportunity for a (Part-Time) Customer Relations Support (Photo) Specialist in the Alexandria, Va area.
This is an entry-level, field service position that is critical to our business. They provide support on multiple projects with a focus on merchandising, sales & marketing support, equipment exchange, customer training, product and site aesthetics, and project-related services. We count on our team to provide quality services to all CES customers.
You will have the opportunity to join a team of service representatives who provide best in class levels of customer service by:
-
Traveling to multiple customer locations on a daily basis
-
Interacting with customer’s employees, their management personnel and their customers daily
-
Adhering to program directives as communicated by the client and management
-
Scheduling customer visits ensuring that projects and visit goals are completed timely
-
Providing Sales and Marketing Support to customer
-
Providing customer training as required
-
Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities
-
Evaluating equipment condition
-
Conducting site surveys and audits
-
Utilizing a phone application ticketing system to record daily activities
-
Interacting and working with internal field representatives
-
Maintaining a professional appearance based on Company policy
Requirements
COVID-19 Vaccination:
Qualified candidates for this position may require COVID-19 testing, vaccination, or other screenings mandated by the customer.
The successful candidate will have the following qualifications:
Prior experience in retail, merchandising, field service, or customer service preferred
The ability to relate to customers in a professional and courteous manner
Excellent written, verbal and listening skills
Excellent time-management skills
Ability to perform timely and accurate reporting
Have a valid driver’s license and proper documentation to travel when applicable
-
A motor vehicle record in good standing
-
A dependable vehicle with the ability to travel extensively
-
Possess basic computer, mobile device, and web-based applications skills
-
The ability to maintain excellent attendance and adherence to assigned work schedules
-
The ability to lift up to 50lbs several times during the day
-
High School Diploma or GED (formal training/technical school courses a plus)
-
Demonstrate good technical aptitude
-
Ability to adapt to ever-changing environments and work assignments
Benefits
-
Company Cell Phone Provided
-
Mileage reimbursement
Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.