Web Customer Support Specialist jobs in Potomac, MD

Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Customer Relations Support Photo Specialist (VASR) - Part Time
  • Customer Engineering Services (CES) -cesservice
  • Alexandria, VA PART_TIME
  • Join Our Team Today!!

    Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, and helpdesk services for clients with inventory throughout the U.S. We currently have a career opportunity for a (Part-Time) Customer Relations Support (Photo) Specialist in the Alexandria, Va area.

    This is an entry-level, field service position that is critical to our business. They provide support on multiple projects with a focus on merchandising, sales & marketing support, equipment exchange, customer training, product and site aesthetics, and project-related services. We count on our team to provide quality services to all CES customers.

    You will have the opportunity to join a team of service representatives who provide best in class levels of customer service by:
    • Traveling to multiple customer locations on a daily basis
    • Interacting with customer’s employees, their management personnel and their customers daily
    • Adhering to program directives as communicated by the client and management
    • Scheduling customer visits ensuring that projects and visit goals are completed timely
    • Providing Sales and Marketing Support to customer
    • Providing customer training as required
    • Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities
    • Evaluating equipment condition
    • Conducting site surveys and audits
    • Utilizing a phone application ticketing system to record daily activities
    • Interacting and working with internal field representatives
    • Maintaining a professional appearance based on Company policy


    Requirements

    COVID-19 Vaccination:

    Qualified candidates for this position may require COVID-19 testing, vaccination, or other screenings mandated by the customer.

    The successful candidate will have the following qualifications:

    • Prior experience in retail, merchandising, field service, or customer service preferred

    • The ability to relate to customers in a professional and courteous manner

    • Excellent written, verbal and listening skills

    • Excellent time-management skills

    • Ability to perform timely and accurate reporting

    • Have a valid driver’s license and proper documentation to travel when applicable

    • A motor vehicle record in good standing
    • A dependable vehicle with the ability to travel extensively
    • Possess basic computer, mobile device, and web-based applications skills
    • The ability to maintain excellent attendance and adherence to assigned work schedules
    • The ability to lift up to 50lbs several times during the day
    • High School Diploma or GED (formal training/technical school courses a plus)
    • Demonstrate good technical aptitude
    • Ability to adapt to ever-changing environments and work assignments


    Benefits

    • Company Cell Phone Provided
    • Mileage reimbursement
    Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
  • 12 Days Ago

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ADC Technical Customer Service Specialist - ETP, Amazon Dedicate Cloud (ADC) Customer Service
  • Amazon Web Services, Inc.
  • Herndon, VA FULL_TIME
  • Associate's degree, or A or Network or Security Do you enjoy helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to...
  • 9 Days Ago

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Web Support Specialist III
  • NANA Regional Corporation
  • Reston, VA OTHER
  • Wok Where It Matters Akima Systems Engineering (ASE), an Akima company, is not just another federal systems support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend be...
  • 9 Days Ago

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Web Support Specialist III (Remote)
  • NANA Regional Corporation
  • Reston, VA OTHER
  • Wok Where It Matters Akima Systems Engineering (ASE), an Akima company, is not just another federal systems support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend be...
  • 23 Days Ago

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Desktop Support Manager
  • Customer Value Partners, Inc
  • Rockville, MD FULL_TIME
  • Overview CVP is looking for a Desktop Support Mangaer to lead a team of support personnel.The Manager will lead a team of technicians responsible to provide software installation for users of client-p...
  • 2 Months Ago

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Desktop Support Technician
  • Customer Value Partners, Inc
  • Rockville, MD FULL_TIME
  • Overview CVP is seeking Desktop Support Technicians to join our growing team. Desktop Support Technicians will perform a variety of duties in support of end users for IT hardware and/or software using...
  • 2 Months Ago

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0 Web Customer Support Specialist jobs found in Potomac, MD area

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Customer Support Specialist
  • Carfax, Inc.
  • Centreville, VA
  • **Description** **Join our Winning Team as a Customer Support Specialist** The Customer Support Specialist is empowered ...
  • 3/28/2024 12:00:00 AM

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Client Services Associate
  • GemHarvest Executive Recruiting
  • Client Service Associate Multi-Billion Independent Wealth Management Firm Arlington, VA Overview Multi-Billion dollar In...
  • 3/27/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Brandwatch
  • Chevy Chase, MD
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Provide outs...
  • 3/27/2024 12:00:00 AM

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Client Service Associate (Remote)
  • N&A Enterprises and Solutions
  • Baltimore, MD
  • A client Service Associate is responsible for managing and maintaining relationships with travel clients, ensuring their...
  • 3/26/2024 12:00:00 AM

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Senior Client Services Associate - Wealth Management
  • Simplex
  • McLean, VA
  • Job Description Job Description This role will be a hybrid position 3 days in and 2 days work from home and will involve...
  • 3/25/2024 12:00:00 AM

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Client Services Associate
  • DSPolitical
  • Washington, DC
  • We're looking for an ambitious candidate to work in DSPolitical's Client Services team! As a Client Services Associate, ...
  • 3/24/2024 12:00:00 AM

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Work From Home - Customer Support Specialist>
  • Paradigm
  • Mc Lean, VA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/24/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • DataCamp
  • Mc Lean, VA
  • [Customer Service / Remote] Anywhere in U.S. / Up to $70K per year / Flexible hours / Hardware budget - As a Customer Su...
  • 3/24/2024 12:00:00 AM

Potomac (listen (help·info)) is a census-designated place (CDP) in Montgomery County, Maryland, United States, named for the nearby Potomac River. In 2013, CNNMoney listed Potomac as the most affluent town in all the United States, based on median household income. Potomac is also the seventh-most top-educated American small town according to Forbes. Bloomberg Businessweek labeled Potomac as the twenty-ninth-richest zip code in the United States in 2011, stating that it had the largest population of any U.S. town with a median income of more than $240,000. In 2012, The Higley Elite 100 publish...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$58,154 to $81,751
Potomac, Maryland area prices
were up 1.3% from a year ago

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