Web Customer Support Specialist jobs in Pensacola, FL

POSITION OVERVIEW

We are looking for someone with the passion, desire, and self-motivation to foster growth for people and organizations at the highest level through service and excellence in digital marketing. HIP isn’t for everyone, and we know that, which is why we’re looking for the right candidate who will thrive in a fast-paced and growing agency environment. If that sounds like you, keep reading!

The Creative Support Specialist plays a crucial role in supporting our Web/Creative/SEO team. This role involves serving as a liaison between our team and clients, managing client requests related to websites and digital/print design, and assisting with the development and design of web projects. By utilizing essential tools (Figma, Elementor, WordPress, Beaver Builder, Canva, ClickUp, Slack, Google, and more) while emphasizing process efficiency and improvement, the Creative Support Specialist ensures that all client interactions meet the highest standards and that projects and tasks are executed on schedule with absolute precision.

This is a generalist role that is perfect for someone who has expertise in multiple areas including web design and development, graphic design, CRM software, and anything related to various multimedia and detailed tasks. This person must have the ability to handle multiple projects and tasks while communicating to clients with excellence and remaining calm under pressure. Basically, you're a ninja!

READ THIS TO SEE IF YOU ARE A GOOD FIT FOR THIS ROLE

If you're a natural problem-solver with a keen eye for design and a knack for effective communication, you might just be the perfect fit for this role. Whether you're a seasoned web guru or a creative enthusiast looking to expand your skill set, we're seeking someone who thrives in a dynamic environment and is ready to dive into a diverse range of projects. If you're passionate about delivering top-notch service, fostering growth, and making a meaningful impact, we encourage you to apply and join our team of digital marketing champions.

RESPONSIBILITES

• Client Requests: Complete web and design updates as requested by existing clients.
• Communication: Communicate confidently and clearly with clients via email, SMS and phone to move projects from concept to delivery.
• Project Management: Coordinate timelines ensuring tasks are completed as scheduled.
• Collaboration: with multiple teams including web, design, development, SEO, content, sales, and onboarding as needed.
• Vendor Management: Work with a 3rd party agencies to assist in creative projects with a high level of quality and accuracy.
• Process Improvement: Continually find ways to refine processes, set up safeguards, remove roadblocks, and support the team with various challenges.
• Integrations/ Workflows: Set up forms and integrations/workflows for website projects inside CRM (HighLevel).
• Organization: Manage the organization and storage of web/design assets and materials.
• Technical Support: Provide technical support in troubleshooting software and tool-related issues when necessary.
• Client Service: Demonstrate a strong understanding of customer service to ensure the highest level of service is provided to our clients at all times.
  

RESULTS EXPECTED

• Timely Completion of Web and Design Updates: Ensure that all web and design updates requested by clients are completed promptly and accurately, contributing to client satisfaction and retention.
• Seamless Project Management: Facilitate smooth communication with clients and internal teams, effectively moving projects from concept to delivery while adhering to established timelines.
• Efficient Onboarding Process: Assist in preparing for Web Discovery calls, including creating agendas, conducting site audits, and providing post-call reviews and task updates, enhancing the onboarding experience for new clients.
• Clear and Effective Communication: Communicate confidently and clearly with partners, demonstrating extreme attention to detail and grammar, leading to a thorough understanding of partner requests and comments.
• Cross-Team Collaboration: Collaborate with multiple teams, including web, design, development, SEO, content, sales, and onboarding, as needed, fostering teamwork and achieving project goals.
• High-Quality Creative Output: Collaborate with Senior Web and Design Specialists and third-party agencies to develop websites and graphic projects with a high level of quality and accuracy, enhancing the creative output of the team.
• Process Refinement and Improvement: Continually find ways to refine processes, set up safeguards, remove roadblocks, and support the team with various challenges, contributing to increased efficiency and productivity.
• Effective CRM Management: Set up forms and integrations/workflows for website projects within the CRM system, streamlining project management processes and ensuring accurate data management.
• Organized Management of Assets: Manage the organization and storage of web/design assets and materials, ensuring easy accessibility and efficient workflow for the team.
• Technical Support Provision: Provide technical support in troubleshooting software and tool-related issues when necessary, minimizing disruptions and maintaining workflow continuity.
• Exemplary Customer Service: Demonstrate a strong understanding of customer service principles, communication standards, and web/design trends, ensuring a positive client experience and satisfaction with the services provided.

REQUIREMENTS

• Minimum of 2 years experience in digital marketing, with a preference for experience in the dental or orthodontic sector.
• Minimum of 3 years experience in web design/development, landing pages, and graphic design.
• Familiarity with GoHighLevel (preferred), ClickFunnels, or similar CRM tool.
• Experience with Figma, WordPress, Elementor web page builder, Slack, Google Workspace, and ClickUp project management system.
• Exceptional time management and analytical skills.
• Extremely detail-oriented, organized, and systems-minded.
• A collaborative spirit and the ability to thrive in a fast-paced agency setting.

ABOUT HIP

HIP Creative Inc. is the leader in orthodontics marketing & growth strategies, and we are built to win!
Our team of expert consultants, creatives, marketing professionals, and engineers work
alongside clients and their teams to create highly profitable and sustainable growth for their businesses.

We work hand-in-hand with our clients to implement powerful tools, hands-on training, and our tried-and-true framework that empowers clients to profitably provide top-notch care and impeccable service.

OUR VALUES

These 3 core values are the foundation of our organization, and you'll see them reflected in every interaction with our team.

Hunger

Hunger is a powerful fuel, particularly for a smaller organization competing against larger, competitors with more resources. Team members with a hunger for knowledge and personal growth are key to our future. When resources are limited, motivated, and hungry people will find a way — both as individuals and as members of our team.

Integrity

Integrity is the foundation of any successful enterprise. Integrity is not just founded in honesty, but on accountability, transparency, and a commitment to deliver on promises. While mistakes are inevitable in a young, growing company, even our mistakes can help lead to progress and greater excellence. A commitment to progress through integrity is paramount.

Passion

People can increase their knowledge and develop skills. Passion, energy, and talent, however, are unique and invaluable. A person who brings passion, energy, and talent to our organization helps contribute to a vibrant atmosphere of creativity and productivity. He or she contributes to who we are. These traits serve to enhance skills brought to our team.

COMPENSATION

• $55,000- $65,000 (depending on experience)

BENEFITS

• 401(k) matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days and sick/ personal days)
• Remote position

SCHEDULE

• 8-hour shift
• 8 am- 5 pm CST
• Monday to Friday