Web Customer Support Specialist jobs in Overland Park, KS

Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Web Customer Support Specialist jobs

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Customer Relations Support Photo (VASR)
  • Customer Engineering Services (CES) -cesservice
  • Kansas, KS FULL_TIME
  • Join Our Team Today!

    We are offering a $1000 sign on bonus!!!

    • Looking to kick start a career in technical services?

    • Do you value independence in planning out your workday?

    • Hoping to find a company that values maintaining a work/life balance?

    • Like the idea of a Monday-Friday daytime job?

    CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!

    What You’ll Do…

    You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!

    The position is an entry-level, field service position that is critical to our business. You will provide support on multiple projects with a focus on merchandising, marketing promotions, equipment exchange, customer training, product and site aesthetics, and project-related services.

    You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. You’ll be an important part of what works which includes:

    • Traveling to multiple customer locations on a daily basis

    • Interacting with customer’s employees, their management personnel, and their customers daily

    • Scheduling customer visits ensuring that projects and visit goals are completed timely

    • Assist customer with product promotion and support

    • Providing customer training as required

    • Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities

    • Evaluating equipment condition

    • Utilizing a phone application ticketing system to record daily activities


    • Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, credit card payments, and other areas as required


    About CES

    Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, customer support, and helpdesk services for clients with inventory throughout the U.S.

    Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

    Work Authorization

    Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.


    Requirements

    The successful candidate will have the following qualifications:

    • Prior experience in retail, merchandising, field service, or customer service preferred
    • The ability to relate to customers in a professional and courteous manner
    • Good written, verbal, and listening skills
    • Good time-management skills
    • Ability to perform timely and accurate reporting
    • Ability to travel extensively (occasional overnight stays)
    • Possess basic computer, mobile device, and web-based applications skills
    • Understanding of iPhone and Google Workspace Suite (a plus)
    • Some technical aptitude
    • The ability to maintain excellent attendance and adherence to assigned work schedules
    • The ability to lift up to 50lbs

    Requirements:
    • High School Diploma or GED (formal training/technical school courses a plus)
    • Prior field maintenance experience (a plus)
    • Basic Computer and Mathematical Skills
    • Ability to adapt to ever-changing environments and work assignments
    • Satisfactory driving record. Motor Vehicle report will be reviewed


    Benefits


    Bene    fits and Perks:

    • Company-paid vehicle provided

    • Comprehensive insurance offerings including Health, Dental, and Vision; Employee Assistance Program; 401(k) matching program

    • Company Provided Cell Phone

    • Company Credit Card

    • Paid ST/LT disability

    • Paid Life Insurance Policy

    • Paid Time Off
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Customer Support Specialist - FT
  • At Home
  • Olathe, KS FULL_TIME
  • $14.25-18.53/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on dr...
  • 13 Days Ago
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Customer Support Specialist
  • TEKsystems
  • Olathe, KS FULL_TIME
  • Description:Responsible for daily communications with assigned customersDaily email correspondence and phone calls regarding requests for information and general load trackingLogging into customer por...
  • 1 Month Ago
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Customer Support Specialist - PT
  • At Home
  • Olathe, KS PART_TIME
  • $11.75-15.28/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on dr...
  • 18 Days Ago
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Customer Support Specialist
  • BASYS Processing
  • Lenexa, KS FULL_TIME
  • **Hours of Operation** 7am-7pm CST **Varying shifts will apply** Summary Maintain a positive work atmosphere by behaving and communicating in a manner consistent with the mission, vision and values of...
  • 18 Days Ago
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Customer Support Specialist
  • Systemair NA
  • Lenexa, KS FULL_TIME
  • DescriptionAt Systemair, we have a passion for indoor air quality. We are constantly striving to provide ventilation solutions that improve health and productivity in an energy-efficient and sustainab...
  • 20 Days Ago
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0 Web Customer Support Specialist jobs found in Overland Park, KS area

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Customer Support Specialist
  • Uhlig LLC
  • Overland Park, KS
  • **Customer Support Specialist** * 8455 Lenexa Dr, Overland Park, KS 66214, USA * Full-time * Department: HOA Operations ...
  • 4/17/2024 12:00:00 AM
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U
Customer Support Specialist (40)
  • Uhlig LLC
  • Overland Park, KS
  • **Customer Support Specialist (40)** * 8455 Lenexa Dr, Overland Park, KS 66214, USA * Full-time * Department: HOA Operat...
  • 4/17/2024 12:00:00 AM
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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Kansas City, KS
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 4/17/2024 12:00:00 AM
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Customer Support Specialist
  • Pella Products of KC
  • Lenexa, KS
  • Job Description Job Description *Do you like working with customers, but looking for a change? *If you are tired of work...
  • 4/16/2024 12:00:00 AM
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E
Customer Support Specialist
  • EquipmentShare
  • Kansas City, KS
  • **Customer Support Specialist** at EquipmentShare Kansas City, KS ****EquipmentShare is Hiring a Customer Support Specia...
  • 4/16/2024 12:00:00 AM
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Customer Support Specialist (Bilingual)
  • Basys
  • Kansas City, MO
  • Summary Maintain a positive work atmosphere by behaving and communicating in a manner consistent with the mission, visio...
  • 4/14/2024 12:00:00 AM
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Customer Support Specialist - Work From Home>
  • Topstep
  • Belton, MO
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
  • 4/13/2024 12:00:00 AM
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Customer Support Specialist - Work From Home>
  • Topstep
  • Lawrence, KS
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
  • 4/13/2024 12:00:00 AM
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About Overland Park, Kansas

Overland Park is located in northeastern Kansas at the junction of Interstate 435 and U.S. Route 69 immediately east of Olathe, the county seat. The city center is roughly 13 miles (21 km) south-southwest of downtown Kansas City, Missouri. The city lies on the northern edge of the Osage Plains a few miles south of the Kansas River. One of the river's tributaries, Turkey Creek, flows northeast through the extreme northern part of the city. South of Turkey Creek, the majority of the city lies in the watershed of the Blue River. Several of the river's tributaries run east-northeast across the cit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$51,177 to $71,943
Overland Park, Kansas area prices
were up 1.7% from a year ago
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What does a Web Customer Support Specialist do?

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