Web Customer Support Specialist jobs in Oshkosh, WI

Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Support specialist
  • InsideHigherEd
  • Appleton, WI FULL_TIME
  • Support Specialist - General Studies ELL / AE

    Fox Valley Technical College

    Job Category

    Regular Support Staff

    FVTC Worksite

    Appleton Main Campus

    Hourly Rate

    $18.22

    Hours Per Week

    Job Description Summary

    This position provides support for the Adult Education (AE), English Language Learning (ELL), Intensive English (IEP), and Teaching English as a Foreign Language (TEFL) programs.

    Support includes providing students, staff and partner agencies with information, advising, and assistance at assigned locations.

    Job Description

    ESSENTIAL JOB FUNCTIONS

    • Provide excellent internal and external customer service, serving as a liaison between students, staff, agencies, and the general public, for AE, ELL, IEP and TEFL programs by providing verbal and written information, making referrals, responding to walk-in requests and taking phone messages for department business.
    • Assist with the monitoring, maintenance and recording of student enrollment statistics, and openings in class sections, courses, or labs to ensure accurate student documentation and tracking including attendance, academic gain, post test scores, and final exam results.
    • Enter data online into Client Reporting System Support the AE, ELL, IEP and TEFL programs by administering assessments, assisting with registrations, and conducting new student orientations.
    • Assist with collecting and entering data to the Client Reporting System for state and federal projects and grants.
    • Assist with the process of maintaining permanent files / correspondence and Personal Education Plans for AE and ELL students.
    • Register students in AE, ELL, IEP or other post-secondary courses, determining appropriate placement based on standardized assessments.
    • Orient students, instructors and new staff to processes by demonstrating equipment and procedures and assisting with student registration and tours.
    • Provide support for the coordination of meetings, orientations, testing, and training sessions, or other internal activities by scheduling attendees and rooms, mailing informational packets, contacting students, preparing handouts, arranging rooms, verifying payment of fees, processing paperwork, maintaining paperwork inventories, and assisting instructors during sessions.

    SECONDARY FUNCTIONS

    • Provide clerical and technical support to the General Studies Division instructors.
    • Provide back-up assistance to other division support staff.
    • Contribute ideas to and help develop new initiatives in General Studies and participate in larger team decision-making and process improvements.
    • Assist with Open House and other General Studies activities as needed.

    QUALIFICATIONS, TRAINING, AND EXPERIENCE

    • Associate Degree in Administrative Assistant or related field AND,
    • Two years of related work experience; OR
    • An equivalent combination of related education, training, and experience from which comparable knowledge and abilities can be acquired is required.
    • Bilingual preferred Intermediate skills in Microsoft Word.
    • Basic skills in Microsoft Excel and PowerPoint.

    ESSENTIAL APTITUDES, SKILLS, KNOWLEDGE, AND PERSONAL CHARACTERISTICS

    • Demonstrate ethical conduct in all aspects of the work environment.
    • Exceptional customer service skills and the ability to maintain an excellent working relationship with internal and external customers.
    • Excellent oral and written communications skills, as well as good listening skills.
    • Ability to identify needed action without continual direction.
    • Excellent organizational skills and ability to work under pressure.
    • Neatness in work and appearance.
    • Demonstrate a positive attitude, maturity, initiative and integrity with a professional image contributing to the success of the college.
    • Work effectively in a team environment.
    • Ability to work with diverse student, staff, and community populations.
    • Ability to maintain confidentiality and professionalism.
    • Accept responsibility for professional growth.
    • Dependable, punctual, and commitment to following through on tasks. Flexibility in work schedule is required.

    Additional Information

    Hourly pay rate : $18.22 per hour.

    Pay is based on a multitude of factors, including experience, qualifications, education, relevant certifications, internal equity, and market data.

    Note : Internal applicants' wage will be based upon the applicable compensation structure.

    FVTC strongly and actively strives to increase diversity and provide equal opportunity within its community. FVTC does not discriminate against persons based on age, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sexual orientation, transgender status, veteran status, weight or any other protected class.

    To apply, please visit : https : / / fvtc.wd1.myworkdayjobs.com / en-US / FVTC / job / Appleton-WI / Support-Specialist General-Studies ABE- JR2024-733

    Fox Valley Technical College celebrates diversity, supports equity and inclusiveness, and encourages individual expression in our workplace.

    Copyright 2022 Jobelephant.com Inc. All rights reserved.

    Posted by the FREE value-added recruitment advertising agency

    jeid-8275e31f2c4c944999cf0fa6ebae5182

    Last updated : 2024-03-24

  • 3 Days Ago

Y
Support specialist
  • YMCA of the North
  • Neenah, WI FULL_TIME
  • Do you want to make a difference in the community? Do you have a passion for helping immigrants (refugees or asylees)? The Refugee Immigrant (asylee) Family Support Specialist Case Manager Assister wo...
  • 1 Month Ago

F
Support specialist
  • Fox Valley Technical College
  • Appleton, WI FULL_TIME
  • Job Category Regular Support Staff FVTC Worksite Appleton Main Campus Hourly Rate $18.22 Hours Per Week Note to internal applicants : Do not apply via this portal. Login to your Workday Account and Fi...
  • 1 Month Ago

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Customer Specialist
  • Vande Hey Brantmeier Automotive Group
  • Chilton, WI FULL_TIME
  • Vande Hey Brantmeier Automotive has an outstanding opportunity for an Automotive Sales Consultant. No experience necessary and training is provided. Professional and financial growth opportunity is un...
  • 24 Days Ago

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Customer Site Warehouse Support
  • Fastenal Company
  • Greenville, WI FULL_TIME
  • Job Description Customer Site Warehouse Support N1040 Craftsmen Dr, Greenville, WI 54942 WI036 Single Customer Store Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pmUp to 28 hours/week OVERVIEW...
  • 15 Days Ago

R
Customer Support Representative
  • Russell Tobin & Associates
  • Stevens, WI FULL_TIME
  • Our client is looking for a Customer Care Representative to join their team in Stevens Point, WI Location: On-site in Stevens Point, WIContract: 3-months W2 contractPay Rate: $18-$20 an hour As a Cust...
  • 1 Month Ago

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0 Web Customer Support Specialist jobs found in Oshkosh, WI area

Z
Customer Support Specialist - Work From Home>
  • Zip
  • Oshkosh, WI
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/29/2024 12:00:00 AM

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Work From Home - Customer Support Specialist>
  • Paradigm
  • Oshkosh, WI
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/29/2024 12:00:00 AM

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Work From Home - Customer Support Specialist>
  • Paradigm
  • Neenah, WI
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/29/2024 12:00:00 AM

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Work From Home - Customer Support Specialist>
  • Paradigm
  • Fond Du Lac, WI
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/29/2024 12:00:00 AM

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Work From Home - Customer Support Specialist>
  • Paradigm
  • Menasha, WI
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/29/2024 12:00:00 AM

T
Customer Support Specialist - Work From Home>
  • Topstep
  • Menasha, WI
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
  • 3/29/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • DataCamp
  • Neenah, WI
  • [Customer Service / Remote] Anywhere in U.S. / Up to $70K per year / Flexible hours / Hardware budget - As a Customer Su...
  • 3/28/2024 12:00:00 AM

B
Customer Support Specialist - Work From Home>
  • Brandwatch
  • Neenah, WI
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Provide outs...
  • 3/27/2024 12:00:00 AM

Oshkosh is a city in Winnebago County, Wisconsin, United States, located where the Fox River enters Lake Winnebago from the west. The population was 66,083 at the 2010 census. The city is located adjacent to the Town of Oshkosh. Oshkosh is located at 44°1′29″N 88°33′4″W / 44.02472°N 88.55111°W / 44.02472; -88.55111 (44.024983, -88.551336). According to the United States Census Bureau, the city has a total area of 26.61 square miles (68.92 km2), of which, 25.59 square miles (66.28 km2) is land and 1.02 square miles (2.64 km2) is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$49,831 to $70,050
Oshkosh, Wisconsin area prices
were up 1.3% from a year ago

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