Web Customer Support Specialist jobs in Oregon
Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Web Customer Support Specialist jobs
Technical Operations Manager, Support Engineering, Support Engineering
- Amazon Web Services, Inc.
-
Portland, OR
FULL_TIME
-
- Engineering, Computer Science, IT Degree or equivalent experience.
- 7 years’ experience in managing engineering teams in high-paced operations environment with 5 years as a senior manager with a track record of success.
Apart from working on a broad spectrum of technical issues, an AWS Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
Our Engineers are also the “voice of the customer” and have a strong voice into the development teams for recurring issues or feature requests. As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role!
A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their complex technical issues.
Apart from working on a broad spectrum of technical issues, an AWS Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
Our Engineers are also the “voice of the customer” and have a strong voice into the development teams for recurring issues or feature requests. As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role!
A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their complex technical issues.
Key job responsibilities
Your role and responsibilities will include:
- Field technical support inquiries from customers.
- Complete analysis and present periodic reviews of operational performance.
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
- Make recommendations to customers about how new AWS offerings fit in their company architecture.
- Champion and advocate for customer requirements within AWS (be their voice).
- Work with some of the leading technologists around the world.
- Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.
- The right person will be highly technical, analytical, and have experience managing technical teams. In addition, this person will have a record of driving projects to improve support-related processes and the technical support experience and be passionate about the growth and success of AWS customers.
- Strong verbal and written communication skills also a must.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We are open to hiring candidates to work out of one of the following locations:
Portland, OR, USA | Seattle, WA, USA
- Hands on Technical experience in Security technologies
- Technical experience in AWS services
- Innovative-thinking balanced with a strong - customer and quality focus
- MBA or equivalent experience.
- Experience handling large enterprise technical customer escalations
- Exceptional people leadership and engagement skills and demonstrated ability to inspire and motive large teams of 25
- Project and program management experience in delivering key business outcomes
- Strong record of driving projects to improve operations and support-related processes and the right technical support experience.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,300/year in our lowest geographic market up to $222,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. - 26 Days Ago
CUSTOMER SUPPORT SPECIALIST
- Western Protective Solutions
-
Eugene, OR
OTHER
- Job Details Job Location: WS Holdings SSE HQ - Eugene, OR Position Type: Full Time Salary Range: Undisclosed Description Company Overview Recognized for their leadership within the emergency response,...
- 17 Days Ago
Customer Support Specialist
- Aston Carter
-
Tualatin, OR
FULL_TIME
- Equivalent Experience A Screen Printing Manufacturer is looking for a Customer Support Specialist to join the team in Tualatin, OR for a great long term opportunity! Responsibilities: As a Customer Ca...
- 19 Days Ago
Customer support specialist
- Sonova USA, Inc.
-
Portland, OR
FULL_TIME
- buttontext751ae33fdea31b8b a border : 1px solid transparent; .buttontext751ae33fdea31b8b a : focus border : 1px dashed #0271a6 !important; outline : none !important; Who we are You enjoy creating and ...
- Just Posted
Customer support specialist
- Aircall
-
Remote, OR
FULL_TIME
- Aircall is a place where voices are valued.Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our ...
- Just Posted
Customer support specialist
- Rinsed
-
Gresham, OR
FULL_TIME
- Customer Service / Fully Remote - Anywhere in U.S. / Up to $90K per year / Health, dental & vision / PTO - As a Customer Support Specialist you'll : Communicate directly with users to answer questions...
- Just Posted
Web Customer Support Specialist jobs at Popular Companies
Client Relations Representative
- North Inc
-
Fairview Heights, IL
- Job Description Job Description Client Relations Representative (Entry Level) North, Inc. values results and is committe...
- 4/26/2024 12:00:00 AM
Client Service Officer (Remote Eligible: AZ, NM)
- Enterprise Bank & Trust
-
Santa Fe, NM
- Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee s...
- 4/26/2024 12:00:00 AM
Client Relations Representative
- Tamirior Insights Inc
-
Tampa, FL
- Job Description Job Description Here at Tamirior Insights we commit to our clients and their goals, we have a strong vis...
- 4/25/2024 12:00:00 AM
Client Relations Representative
- VISTA CHICAGO INC
-
Oak Brook, IL
- Job Description Job Description What sets Vista Chicago apart from other sales firms is that it focuses the majority of ...
- 4/25/2024 12:00:00 AM
Client Relations Representative
- Resilience Inc
-
Bartlett, TN
- Job Description Job Description Client Relations Representative Currently, we are hiring an Entry Level Client Relations...
- 4/25/2024 12:00:00 AM
Executive Vice President, Chief Client Services Officer of IT
- Federal Reserve Bank Of New York
-
Richmond, VA
- Executive Vice President, Chief Client Services Officer of IT page is loaded Executive Vice President, Chief Client Serv...
- 4/24/2024 12:00:00 AM
Client Relations Representative
- Mid Atlantic Marketing
-
Fredericksburg, VA
- Job Description Job Description We are seeking a Client Relations Representative to join our team! You will be responsib...
- 4/24/2024 12:00:00 AM
Electronic Banking Client Service Officer (Hybrid Eligible: AZ, KS, MO, NM)
- Enterprise Bank & Trust
-
Olathe, KS
- Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee s...
- 4/23/2024 12:00:00 AM
About Oregon
Oregon (/ˈɒrɪɡən/ (listen) ORR-ih-gən) is a state in the Pacific Northwest region on the West Coast of the United States. The Columbia River delineates much of Oregon's northern boundary with Washington, while the Snake River delineates much of its eastern boundary with Idaho. The parallel 42° north delineates the southern boundary with California and Nevada. Oregon is one of only four states of the continental United States to have a coastline on the Pacific Ocean.
Oregon was inhabited by many indigenous tribes before Western traders, explorers, and settlers arrived. An autonomous government ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$53,275 to $74,892
Most Popular Cities in Oregon for Web Customer Support Specialist Jobs
What does a Web Customer Support Specialist do?
Web Customer Support Specialist in Charlotte, NC
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