Web Customer Support Specialist jobs in Niagara Falls, NY
Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Web Customer Support Specialist jobs
Customer Support Specialist
- Unifrax I LLC
-
Buffalo, NY
FULL_TIME
- Job Requirements Alkegen has an exciting opportunity for a Customer Service Representative to join our Commercial Excellence team. If you have strong oral and written communication skills and enjoy building rapport and relationships, apply today! The work hours for this role are Monday-Friday 8 AM to 5 PM ET. Why work for us? Alkegen is an innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we’re delivering products that enable the world to breathe easier, live greener, and go further than ever before. With over 60 manufacturing facilities with a global workforce of over 9,000 of the industry’s most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways. Alkegen offers a range of dynamic career opportunities with globe-spanning reach. From production operators to engineers, technicians to specialists, sales to leadership, we’re always looking for top talent ready to bring their best. Come grow with us! Job Description Summary The Customer Service Representative acts as the liaison between external customers, sales engineers, internal warehouses & manufacturing groups. The CSR is responsible for managing customer and distributor orders. The CSR will process new orders, monitor, and maintain existing orders, and general customer maintenance duties. The CSR must resolve problem areas expeditiously and is responsible for providing a prompt and professional level of customer service. The job requires tact, attention to detail, the ability to make quick decisions, and the talent to juggle multiple responsibilities. Responsibilities: Receives and processes customer orders, inquiries covering items or products ordered. Maintains an ongoing relationship with assigned customers and commercial partner. Responsible for ensuring that the order has been entered correctly and that the customer has received acknowledgment with a realistic delivery date. Provides standard pricing and quoting, product availability, and schedule information within established guidelines. May be responsible for checking prices and validating configurations. Serves as communication link between customers and commercial to assure responsiveness. Tracks order activity and alerts appropriate stakeholders of any potential delivery problems. Partners with Logistics to expedite delivery of selected orders. Responsible for slotting order deliveries into the production schedule and communicating changes in demand or requested delivery dates. Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Maintain a high level of customer service as reflected by a low number of customer complaints. Work closely with Production Control, Purchasing, and Shipping to ensure our customers’ needs are being met. Will need to have basic knowledge of export order processing including ocean and air export shipment regulations and familiarity with NAFTA and other free trade agreements. Qualifications: High School Diploma required. Associate's or Bachelor's degree in relevant field preferred A minimum of 2-5 years of customer service experience Manufacturing company experience preferred Preferred working knowledge of US trade compliance including import and export compliance, ITAR, NAFTA, Other free trade agreements, Made in the USA rules, Harmonized tariff rules Must have excellent organizational and communication skills and strong detail orientation Capable of handling multiple priorities and adapting to change with ease Willing to take on additional tasks and work effectively on a team Proficiency in Microsoft Word and Excel required, knowledge of Oracle preferred Ability to rotate with other CSR's to provide holiday coverage If you are interested in being part of a world class Customer Service function at Alkegen, we would love to hear from you! At Alkegen, we strive every day to help people – ALL PEOPLE – breathe easier, live greener and go further than ever before. We believe that diversity and inclusion is central to this mission and to our impact. Our diverse and inclusive culture drives our growth & innovation and we nurture it by actively embracing our differences and using our varied perspectives to solve the complex challenges facing our changing and diverse world. Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, color, gender identity and expression, age, disability, education, opinions, culture, languages spoken, veteran’s status, or any other protected class. Pay range: $17.32 - $28.87 Alkegen is a specialty materials leader serving mission-critical systems that the world is focused on for the future, including: battery technologies, electric vehicles, filtration media, and specialty insulation materials that enable customers to reduce fossil fuel consumption, save energy, and live greener. We help people breathe easier, live greener, and go further than ever before. Our experience speaks for itself. We are a vertically integrated manufacturer with the global reach and talent to solve your most demanding applications. With 60 manufacturing facilities and 9,000 highly skilled employees located around the world, we can solve any challenge. Dedicated to sustainability and human health, we are uniquely positioned to help customers impact the environment in meaningful ways.
- 19 Days Ago
Habilitation Specialist -ILEARN
- Beyond Support Network
-
Buffalo, NY
PART_TIME
- PART TIME Position - Variable hours, 4-5 hour shifts, evenings and weekends. Driver’s License and personal vehicle required. QUALIFICATIONS: HS diploma/GED, valid NYS Driver’s License with a clean dri...
- 16 Days Ago
Community Habilitation Specialist
- Beyond Support Network
-
Buffalo, NY
FULL_TIME
- Community Habilitation Specialist Full Time, Part Time and Per diem positions available, located throughout Erie County. SUMMARY OF DUTIES As a Community Habilitation Specialist, you will work directl...
- 2 Months Ago
Support Specialist
- Alliance Advisory Group, Inc.
-
Buffalo, NY
FULL_TIME,PART_TIME
- We are seeking a part time and/or full time Support Specialist to join our team in the financial services industry. As a Support Specialist, you will be responsible for providing exceptional customer ...
- 1 Month Ago
Online Applications Specialist
- TruGreen - Lawn Specialist - Amherst, NY
-
West Falls, NY
FULL_TIME
- Immediate Openings in Amherst, NY At TruGreen, we are committed to our customers, our teams, our values, and the science of lawn care. Average income is $850 - $1,200 per week* - Based on hourly rate ...
- 28 Days Ago
Customer specialist
- Valvoline Instant Oil Change
-
Orchard, NY
FULL_TIME
- Geared for the Driven At Buffalo Lube Associates, LP, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety cult...
- 11 Days Ago
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0 Web Customer Support Specialist jobs found in Niagara Falls, NY area
Customer Service Sales Specialist
- InsuraTec Services Group
-
Niagara Falls, NY
- Customer Service Sales Specialist Location: Remote (Work From Home) Key Responsibilities: Provide outstanding customer s...
- 4/22/2024 12:00:00 AM
FT Customer Support Specialist - Work From Home>
- Tovala
-
North Tonawanda, NY
- [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $21 per hour - As a Customer Support Specialist you'll: Hel...
- 4/20/2024 12:00:00 AM
FT Customer Support Specialist - Work From Home>
- Tovala
-
Tonawanda, NY
- [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $21 per hour - As a Customer Support Specialist you'll: Hel...
- 4/20/2024 12:00:00 AM
FT Customer Support Specialist - Work From Home>
- Stronghold
-
Lancaster, NY
- [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
- 4/20/2024 12:00:00 AM
FT Customer Support Specialist - Work From Home>
- Stronghold
-
Hamburg, NY
- [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
- 4/20/2024 12:00:00 AM
FT Customer Support Specialist - Work From Home>
- Tovala
-
Orchard Park, NY
- [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $21 per hour - As a Customer Support Specialist you'll: Hel...
- 4/20/2024 12:00:00 AM
FT Customer Support Specialist - Work From Home>
- Tovala
-
Hamburg, NY
- [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $21 per hour - As a Customer Support Specialist you'll: Hel...
- 4/20/2024 12:00:00 AM
Customer Service Associate - Work From Home>
- OLIPOP
-
Niagara Falls, NY
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $75K base salary + bonus - As a Customer Service Associate ...
- 4/20/2024 12:00:00 AM
About Niagara Falls, New York
Niagara Falls (/naɪˈæɡərə/ ny-AG-ər-ə) is a city in Niagara County, New York, United States. As of the 2010 census, the city had a total population of 50,193, down from the 55,593 recorded in the 2000 census. It is adjacent to the Niagara River, across from the city of Niagara Falls, Ontario, and named after the famed Niagara Falls which they share. The city is within the Buffalo–Niagara Falls Metropolitan Statistical Area and the Western New York region.
While the city was formerly occupied by Native Americans, Europeans who migrated to the Niagara Falls in the mid-17th century began to open ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$50,863 to $71,501
Niagara Falls, New York area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Web Customer Support Specialist do?
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