Web Customer Support Specialist jobs in New Bedford, MA

Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Web Content Specialist - Bristol Community College
  • Bristol Community College
  • River, MA FULL_TIME
  • Location: Fall River, MA Category: Professional Posted On: Tue Mar 7 2023 Job Description:

    POSITION TITLE: Web Content Specialist
    DEPARTMENT: Marketing & Communications
    PRIMARY LOCATION: Fall River
    REPORTS TO: Vice President, Marketing & Communications

    STATEMENT OF DUTIES:

    The Web Content Specialist is responsible for generating quality content that will attract and inform visitors to BristolCC.edu. With experience balancing web content strategy with the college's marketing strategy, the Web Content Specialist works with college stakeholders to develop short- and long-term strategies for the website, including but not limited to the development of content and ongoing monitoring of the website's traffic and search engine rankings. This individual also takes ownership of communicating college guidelines, policies, and procedures regarding web use and design while ensuring web accessibility standards are followed.

    ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

    • Lead website content development and maintenance, including, but not limited to, writing original content that is informative, accurate, and compelling to target audiences; consult with subject matter experts to ensure content is clear, concise, relevant, and current.
    • Manage the content management system, including maintaining organized taxonomies through the creation, publication, and archiving life cycle.
    • Verify/test content, paying close attention to detail.
    • Serve as the liaison with content owners across the college to review/approve changes.
    • Provide user training, troubleshooting, and ongoing user support as it relates to the website.
    • Ensure website meets web content accessibility guidelines (WCAG).
    • Create a system to continuously review content, including, but not limited to, developing and implementing consistent review schedules and assigning responsibilities across the college.
    • Expand Bristol's presence across multi-channel digital initiatives and understand how to leverage the web as a customer engagement, demand generation, marketing, and retention tool.
    • Monitor industry trends and upcoming technology, channels, and online marketing strategies for new opportunities for the college. Make investment suggestions in web applications such as widgets, plug-ins, and new media.
    • Monitor, analyze, and report on digital key performance indicators (KPIs) and best practices; work in conjunction with Director of Marketing to perform analysis of campaign performance/results.
    • Interface with the Marketing & Communications team to strategize cross-functional opportunities in advertising, social media, web/digital content, and public relations plans.
    • Demonstrate a sense of professionalism and consistently reflect Bristol's core values while interacting with members of the Bristol community.
    • Focus on the Commonwealth's Equity Agenda by applying related best practices throughout all job functions.
    • Perform other duties as assigned.

    Job Requirements:


    EDUCATION AND EXPERIENCE

    REQUIRED QUALIFICATIONS:

    NOTE: Unless otherwise noted, all required qualifications must be met by date of hire.

    • Minimum of Bachelor's degree.*
    • Minimum of three (3) years of related experience, which may include web/digital management and/or inbound marketing experience with demonstrated success optimizing content.*
      • An equivalent combination of education, training, and experience shall be considered.
    • Demonstrated proficiency with website content management tools, such as HubSpot or WordPress.
    • Demonstrated proficiency in Microsoft Office 365 applications.
    • Demonstrated experience with HTML and CSS.
    • Demonstrated experience in SEO and assessing Google Analytics, A/B testing software, or other tools to measure and manage site engagement.
    • Excellent verbal and written communication skills; including proofreading and an eye for layout.
    • Proven ability to form strong cross-functional relationships and manage differing points of views across broad sets of stakeholders.
    • Reliable transportation in order to travel to and from meetings, trainings, or campus and community locations as required.
    • Demonstrated understanding audio and video streaming, editing, and online media delivery technologies.
    • The ability to work effectively with a diverse student body, faculty, and staff.
    • COVID-19 Vaccination Requirement: As of January 2022, candidates for employment should be aware that Community College students, faculty, and staff are required to be fully vaccinated. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status records; details of how to fulfill vaccine record verification requirements will be provided during the hire and onboarding process.

    PREFERRED QUALIFICATIONS:

    • Degree in marketing, English, communications, computer science or related field.
    • Demonstrated experience with Modern Campus/OmniUpdate web content management tool.
    • Demonstrated work experience in higher education.
    • Robust understanding and demonstrated inclusion of access, equity, and student success practices.
    • Demonstrated experience with Adobe Creative Suite, including Photoshop and/or Illustrator.
    • Demonstrated skill with digital KPIs and best practices, as well as analytic skills and a return-on-investment mindset.
    • Knowledge in the integration of social media tools and platforms to websites and applications.
    • Ability to communicate in a language in addition to English.

    PHYSICAL DEMANDS AND WORK ENVIRONMENT:

    The employee must meet the physical demands and work environment of the position. Reasonable accommodations may be made to enable those with disabilities to perform the essential functions of the job.


    Additional Information:


    POSITION STATUS
    : This is a full-time, non-unit position with benefits.
    SALARY: Hiring salary $60,000 - $65,000, commensurate with education and experience.

    Equal Opportunity/Affirmative Action

    Bristol Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, TitleVII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Title IX & Equity Compliance Officer, Gia Sanchez at diversitytitleix@bristolcc.edu or 774.357.2264; the Massachusetts Commission Against Discrimination; the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

  • 2 Days Ago

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Team Member/Customer Support
  • Constantly Varied Gear
  • New Bedford, MA PART_TIME
  • Team Member/Customer Support Are you passionate about providing exceptional customer experiences and want to be a vital part of a growing team? Constantly Varied Gear is expanding and looking for dedi...
  • Just Posted

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Airline Customer Support Associate
  • Atlantic Aviation
  • Hyannis, MA FULL_TIME
  • Job Description Job Description Why You’ll Love This Airline Customer Support Associate Job Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working...
  • 1 Day Ago

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Customer Support Associate
  • Constantly Varied Gear
  • New Bedford, MA FULL_TIME
  • Job Description Job Description Customer Support Associate Are you passionate about providing exceptional customer experiences and want to be a vital part of a growing team? Constantly Varied Gear is ...
  • 3 Days Ago

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Office Specialist
  • Trugreen - Lawn Specialist - South Dennis Ma
  • South Dennis, MA FULL_TIME
  • Start at $21 per Hour - Comprehensive Benefits Start at $21 per hour Average income is $850 - $1,200 per week* - Based on hourly rate and average bonuses earned for qualifying specialists meeting perf...
  • 2 Days Ago

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Office Specialist
  • TruGreen - Lawn Specialist - South Dennis, MA
  • Siasconset, MA FULL_TIME
  • Start at $21 per Hour - Comprehensive Benefits Start at $21 per hour Average income is $850 - $1,200 per week* - Based on hourly rate and average bonuses earned for qualifying specialists meeting perf...
  • 3 Days Ago

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0 Web Customer Support Specialist jobs found in New Bedford, MA area

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Customer Support Specialist-Call Center
  • Jobs for Humanity
  • Johnston, RI
  • Company Description Job Description Customer Support Specialist-Call Center This is a contract position. This is an on-s...
  • 3/28/2024 12:00:00 AM

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Customer Service Operations Specialist
  • Haulistic
  • Whitman, MA
  • Job Description Job Description Position open for a Customer Service/Operations person in the Freight Forwarding Industr...
  • 3/27/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Brandwatch
  • Taunton, MA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Provide outs...
  • 3/27/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Brandwatch
  • North Attleboro, MA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Provide outs...
  • 3/27/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • DataCamp
  • Taunton, MA
  • [Customer Service / Remote] Anywhere in U.S. / Up to $70K per year / Flexible hours / Hardware budget - As a Customer Su...
  • 3/26/2024 12:00:00 AM

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Customer Support Specialist - Remote
  • The Judge Group
  • Providence, RI
  • Job Overview:A Customer Support Specialist position focuses on retaining and servicing the largest and most strategic ac...
  • 3/24/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • DataCamp
  • North Attleboro, MA
  • [Customer Service / Remote] Anywhere in U.S. / Up to $70K per year / Flexible hours / Hardware budget - As a Customer Su...
  • 3/24/2024 12:00:00 AM

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Work From Home - Customer Support Specialist>
  • Paradigm
  • Taunton, MA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/24/2024 12:00:00 AM

New Bedford is a city in Bristol County, Massachusetts, United States. As of the 2010 census, the city had a total population of 95,072, making it the sixth-largest city in Massachusetts. New Bedford is nicknamed "The Whaling City" because during the 19th century, the city was one of the most important whaling ports in the world, along with Nantucket, Massachusetts and New London, Connecticut. The city, along with Fall River and Taunton, make up the three largest cities in the South Coast region of Massachusetts and is known for its fishing fleet and accompanying seafood producing industries ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$55,617 to $78,185
New Bedford, Massachusetts area prices
were up 1.6% from a year ago

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