Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
POSITION TITLE: Web Content Specialist
DEPARTMENT: Marketing & Communications
PRIMARY LOCATION: Fall River
REPORTS TO: Vice President, Marketing & Communications
STATEMENT OF DUTIES:
The Web Content Specialist is responsible for generating quality content that will attract and inform visitors to BristolCC.edu. With experience balancing web content strategy with the college's marketing strategy, the Web Content Specialist works with college stakeholders to develop short- and long-term strategies for the website, including but not limited to the development of content and ongoing monitoring of the website's traffic and search engine rankings. This individual also takes ownership of communicating college guidelines, policies, and procedures regarding web use and design while ensuring web accessibility standards are followed.
ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES:
EDUCATION AND EXPERIENCE
REQUIRED QUALIFICATIONS:
NOTE: Unless otherwise noted, all required qualifications must be met by date of hire.
PREFERRED QUALIFICATIONS:
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The employee must meet the physical demands and work environment of the position. Reasonable accommodations may be made to enable those with disabilities to perform the essential functions of the job.
POSITION STATUS: This is a full-time, non-unit position with benefits.
SALARY: Hiring salary $60,000 - $65,000, commensurate with education and experience.
Equal Opportunity/Affirmative Action
Bristol Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, TitleVII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Title IX & Equity Compliance Officer, Gia Sanchez at diversitytitleix@bristolcc.edu or 774.357.2264; the Massachusetts Commission Against Discrimination; the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
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