Web Customer Support Specialist jobs in Nashua, NH

Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning around-the-clock US-based support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms and technology companies. Thousands of Firms and SMBs count on us to run their business every day.

We have a great team, we’re growing fast, and have a winning culture based on innovation, teamwork, and mutual respect.

Job Overview

The Web Development & Operations Specialist is a role designed for individuals with experience building/supporting websites hosted on WordPress. This individual will be responsible for updating and maintaining 2-3 company held websites by leading projects in collaboration with our marketing and creative teams.

Key Responsibilities:

• Update and maintain company websites across development and production environments
• Provide technical support for company websites, key plugins and themes
• Collaborate with marketing, creative and other teams
• Lead website related projects throughout the year

Website Build & Maintenance:

• Development with WP plugins, themes & APIs
• Perform quality control on projects throughout development phases/environments
• Works with the support of internal web support team and Director of Product Development
• Acting as lead internal support for bugs / issues related to assigned company websites

Project Management:

• Collaborate with internal teams including UI/UX & Marketing to create long- and short-term plans, including setting targets for milestones and adhering to deadlines.
• Communicating with marketing and engineering leads to keep the project aligned to goals
• Organizational skills with the capability to handle multiple priorities under supervision.
• Collaborate effectively in virtual meeting formats

Requirements:

• 3 years experience in web development
• 1-2 years experience with technical troubleshooting.
• Familiarity with Atlassian software Confluence / Jira preferred, but not required.
• Experience with Pardot forms and email templates a plus.
• Mastery of WordPress environments, modifications and dependencies (Themes, Widgets, Plugins).
• Technical SEO implementation including load time performance optimization
• Experience with common web coding languages (HTML, CSS, JS, PHP)
• Experience using REST APIs
• Comprehension of web-based technologies such as domain registration, DNS, SSL certificates, TCP/IP and basic networking
• Strong verbal and written communication skills.
• Ability to work independently to meet expectations and deadlines

Benefits

To provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer a generous PTO bank, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing volunteer paid time off. We are proud to be an Equal Opportunity Employer!

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.