Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
OVERVIEW OF ROLE
A web content specialist is responsible for managing content and assets for websites, social media, and other platforms.
Network support staff will manage and maintain server access and well as provide local support to staff for network-related issues.
The job includes researching, writing, publishing content, and managing plug-ins. Monitor website performance metrics and use data-driven insights to support NNG content strategy and provide reporting to sales teams. Optimize content for SEO, including keyword research, metadata optimization, and link building. Work to ensure that content is up-to-date, accurate, and tailored to meet the needs of the target audience, and we have a functioning network.
80% In office. 20% remote.
REQUIREMENTS
Bachelor’s degree in marketing, communications, journalism, or related field.
Proven experience creating and managing web content, preferably in a digital marketing or e-commerce environment.
Excellent communications skills, with a keen eye.
Strong understanding of SEO best practices and familiarity with SEO tools.
Proficiency in content management systems (CMS).
Familiar with Unifi networking, and code languages Django, Python, Java Script, HTML and CSS.
Ability to work effectively in a deadline-driven environment and manage multiple projects simultaneously.
Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
$45,000 to $60,000 annually.
Benefits after 60 days of service.
PTO after a year of service.
401K after a year of service.
Great people to work with.