Web Customer Support Specialist jobs in Monroe, LA

Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Customer Support Specialist I
  • Origin Bank
  • Ruston, LA FULL_TIME
  • Summary Resolves financial and non-financial customer inquiries; provides personalized service to meet or exceed clients' time and quality expectations; executes transactions promptly and accurately responds to client requests and inquiries by performing the following duties.

    Duties and Responsibilities include the following.

    • Maintains service level standards established for Customer Support Staff to assure standardization and handles each call according to our service standards - call customer by name, offer additional assistance, thank them for their business, etc.
    • Logs and supports all inbound calls as it relates to loans, deposits, online banking, cards, ACH, etc.
    • Analyzes customer relationships to determine additional needs or products that best fit their needs; develops and strengthens customer relationships by offering products and services to customers and prospective customers.
    • Processes transactions including account-to-account transfers, loan payments, maintenance and research requests.
    • Processes customer requests such as check orders, Stop Payments, address changes and other customer information changes.
    • Logs and processes maintenance requests such as ATM/Debit Cards, E-Banking, Mobile Banking and Telephone Banking.
    • Logs and processes account errors, fraudulent transactions and miscellaneous disputes for deposit and loan accounts; logs Reg E Disputes and forwards to Account Services.
    • Adds special instructions, notes and customer comments to accounts.
    • Handles rate inquiries for deposits.
    • Uses "Product Profiles" to handle various requests for all account types and services.
    • Provides customer assistance with Consumer Electronic Banking (CeB) as it relates to password resets, log in issues, and basic system navigation.
    • Provides customer support for CeB & BeB Mobile banking and mobile remote deposit.
    • Provides backup support to switchboard.
    • Gains clear understanding of bank's service policies, systems and legal compliance regulations, as well as products and services.
    • Keeps equipment operational by following established procedures; reporting malfunctions.
    • Updates job knowledge by participating in educational opportunities.
    • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies - To perform the job successfully, an individual should demonstrate the following competencies:

    Analytical and Design - Collects and researches data; Demonstrates attention to detail.

    Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.

    Interpersonal Skills/Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments; Maintains confidentiality; Listens to others without interrupting.

    Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Writes clearly and informatively; Able to read and interpret written information.

    Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests.

    Organizational Support - Follows policies and procedures; Supports organization's goals and values.

    Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.

    Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

    Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.

    Quality and Quantity - Demonstrates accuracy and thoroughness; Completes work in timely manner.

    Adaptability, Initiative and Innovation - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events; Asks for and offers help when needed.

    Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    High school diploma or general education degree (GED); six months to one year customer service, call center, sales or banking experience.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of the Internet, Outlook, Microsoft Word and Excel. Ability to use bank-specific software such as MPC, IBS, ADP, etc. Ability to use basic office machines.

    Other Skills

    General knowledge of internal transfers/payments, E-Statements, P2P, External Transfers, Personal Finance Manager/Yoodle, Bill Pay and new enhancements.

    Bank Culture/Customer Service Skills

    Promotes the Bank's culture, including the support of our Brand promise and Core Values.

    Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank.

    Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

    Work Environment The noise level in the work environment is usually moderate.

    This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank's changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank's sole discretion.

    Origin Bank is an equal opportunity employer and we do not discriminate in hiring or employment on the basis of race, color, sex, age, marital or veteran status, non-job related disability, religion, national origin, genetic information or any other basis protected by law.


    *Origin Bank is an Equal Opportunity Employer. We recognize and value diversity as it strengthens our ability to attract, retain, and engage team members. We support a diverse and inclusive work environment where all team members are given opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that Origin Bank can truly perform at its best, carry out its vision, and make a difference in the communities we serve.

     

  • 7 Days Ago

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Bilingual Customer Support Specialist (FT)
  • Origin Bank
  • Ruston, LA FULL_TIME
  • Summary:Resolves financial and non-financial customer inquiries; provides personalized service to meet or exceed clients' time and quality expectations; executes transactions promptly and accurately r...
  • 19 Days Ago

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Customer Service Representative
  • Customer Service Professionals
  • El Dorado, AR FULL_TIME
  • We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibil...
  • 1 Day Ago

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Telecalling |Customer support
  • Mekyek
  • Epps, LA PART_TIME,FULL_TIME
  • Position Name: Tele callersNumber Of Positions: 30Job type: Work from officeAddress: Udhoy Vihar,GurugramWorking Days: 6Salary : 18,000-21,000 per monthLanguage: English & HindiSkills: Good Communicat...
  • 4 Days Ago

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Peer Support Specialist
  • Newhaven Recovery Lodge
  • El Dorado, AR FULL_TIME
  • The Peer Support Specialist will provide support services as part of a multi-disciplinary team to clients with substance use problems at the Newhaven Recovery Lodge. Service provision will focus on en...
  • 11 Days Ago

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Customer Experience Specialist
  • Muey Property Management
  • Monroe, LA FULL_TIME
  • Customer Experience SpecialistMuey Property Management, LLC. Muey Property Management is a fast-growing property management business in Monroe, LA. We are hard-working, fun, and dedicated to our resid...
  • 4 Days Ago

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0 Web Customer Support Specialist jobs found in Monroe, LA area

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Customer Support Specialist - Work From Home>
  • Brandwatch
  • Monroe, LA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Provide outs...
  • 3/27/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Brandwatch
  • West Monroe, LA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Provide outs...
  • 3/27/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • DataCamp
  • West Monroe, LA
  • [Customer Service / Remote] Anywhere in U.S. / Up to $70K per year / Flexible hours / Hardware budget - As a Customer Su...
  • 3/26/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • DataCamp
  • Monroe, LA
  • [Customer Service / Remote] Anywhere in U.S. / Up to $70K per year / Flexible hours / Hardware budget - As a Customer Su...
  • 3/25/2024 12:00:00 AM

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Work From Home - Customer Support Specialist>
  • Paradigm
  • Monroe, LA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/24/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Topstep
  • Monroe, LA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
  • 3/24/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Monroe, LA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

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Work From Home - Customer Support Specialist>
  • Paradigm
  • West Monroe, LA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/24/2024 12:00:00 AM

Monroe (historically French: Poste-du-Ouachita) is the eighth-largest city in the U.S. state of Louisiana. It is the parish seat of Ouachita Parish. In the official 2010 census, Monroe had a population of 48,815. The municipal population declined by 8.1 percent over the past decade; it was 53,107 in the 2000 census. After a recheck in 2012, the Census Bureau changed the 2010 population from 48,815 to 49,147. Mayor Jamie Mayo, however, maintains that the Monroe population is more than 50,000 and indicated that he will pursue a continued challenge to the count. Monroe is the principal city of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$47,076 to $66,178
Monroe, Louisiana area prices
were up 1.2% from a year ago

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