Web Customer Support Specialist jobs in Michigan

Description

At Modern Tribe, we blend creativity with technical expertise to deliver unparalleled digital experiences. Our diverse team of seasoned professionals work hard to ensure our clients unlock their full potential with engaging content that resonates at all levels. 

We are looking for a creative, driven, exceptional writer to drive brand awareness and lead generation while overseeing our freelance and agency assets. 

This is a permanent, part-time role (20 hours per week) with a pay rate of up to $65 per hour. 

• Develop a compelling content strategy and anchor assets to drive lead-generation and brand awareness 
• Grow top of funnel leads and brand awareness through various channels 
• Drive mid-funnel conversion to opportunities 
• Collaborate with stakeholders to develop an annual and quarterly editorial plan 
• Edit, proofread, and improve writer contributions 
• Ensure style guide and messaging maps are developed and maintained 
• Oversee freelance writers and manage agency relationships 
• Liaise with writers to ensure brand consistency 
• Oversee content activation plans with marketing partners 
• Work with executives and subject-matter experts inside and outside the company to develop thought leadership articles and papers 
• Create short and long-form pieces as needed 
• Implement a robust measurement and reporting strategy with established benchmarks and clear goals  
• Providing the marketing organization with key insights and to adjust our strategy 

• 2 years of content development experience 
• Bachelor’s degree in a relevant field or commensurate experience 
• Experience with setting up and reviewing data analysis 
• Creative, organized, and detail-oriented 
• Strong writing, editing, and proofreading skills 
• The ability to work collaboratively across all levels of the organization 
• The ability to meet deadlines in a  high volume environment 
• Experience with SEO strategy and tactics  
• Strong interpersonal skills 
• Flexible and able to pivot to meet ad-hoc content requests 

• Excellent Employer paid Benefits options - Medical, Dental, Vision, Prescription 
• Traditional and Roth 401k with company matching 
• Fun employer-sponsored events 
• A collaborative team culture 
• Consistent/set work hours 
• Challenging non-redundant daily duties 
• A voice in how things get done 
• Access to ongoing training