Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Our client is hiring an Installation and Support Specialist I / II to provide telephone and remote access support to existing customers.
You will triage, troubleshoot, and resolve customer reported issues as well as documenting, from initial receipt through final resolution including any required follow up in the appropriate logs, reports, and programs.
You will also be responsible for initial contact, coordination, remote installation, and training for new accounts as well as assist in the procurement of requisite hardware, obtaining remote access to the customer site, installation and instructing the customer in its use and configuration.
More specific responsibilities will include :
Qualifications :
Last updated : 2024-05-01
0 Web Customer Support Specialist jobs found in Lynn, MA area