Web Customer Support Specialist jobs in Lawrence, KS

Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Sales Specialist
  • Customer Direct LLC
  • Topeka, KS FULL_TIME
  • Job Title: Sales Specialist
    Classification: Salaried, Exempt
    Department: Sales and Marketing
    Status: Full Time
    Reports to: Chief Operating Officer

    Job Summary

    The Sales Specialist is responsible for planning, directing, and evaluating all sales-related processes. Responsibilities include developing and implementing effective sales strategies, generating/closing new business opportunities, and maintaining relationships with new and existing clients.

    Essential Functions

    • Propose business opportunities by identifying prospects, evaluating their needs, and recommending services with a consultative approach.
    • Generate new sales leads and opportunities through existing client referrals, prospecting, networking, and sales outreach.
    • Assist in preparing proposals and contracts for potential clients.
    • Close new business opportunities by demonstrating an ability to understand prospective client needs, coordinating business requirements, developing, and negotiating contracts and aligning contract requirements with business operations.
    • Participate in Sales & Marketing events, tradeshows, and related seminars to develop new Client relationships and strengthen product offerings.
    • Maintain relationships with new and existing clients by providing support, and recommendations for new opportunities and services.
    • Develop and implement unique Sales campaigns to advance the company in the industry.
    • Create and prepare materials, including but not limited to, website content, company overviews, brochures, flyers, or presentations to support Sales Initiatives.
    • Manage all social media accounts for the company, as well as content, posts, etc.
    • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in relevant target industry tradeshows, seminars, and educational events.
    • Enhance organizational reputation by accepting ownership for exploring diverse opportunities to add value to company service offerings.

    Requirements and Qualifications

    • 3 years of related experience with Client Relations/Consultative Sales/Business Development.
    • Customer service or contact center experience preferred.
    • Bachelor's Degree in Business Administration/Sales and Marketing preferred.
    • Outstanding written and verbal English communication skills:
      • Gathers all the facts of the situation, the implications for the customer’s business and impact on the customer. Uncovers and develops customer’s feelings about the key facts.
      • Communicates understanding back to the customer in a way that deepens the customer’s awareness and understanding of their own business needs.
      • Ability to effectively communicate in writing with accuracy of content, spelling and grammar, and proper use of digital communications etiquette and procedures.
    • Advanced proficiency with standard office technologies, including Microsoft O365, web browsers, email, electronic calendar, instant messaging, information sourcing, etc. Ability to navigate computer software and websites as necessary without third party assistance.
    • Travel as required.
    • Availability to work outside of normal business hours as required within a 24/7 environment.
    • Conduct in accordance with the Mission, Objectives and Customer Directives of the company.

    Competencies

    • Ability to coordinate diverse options for marketing the company’s products and services.
    • Demonstrates strong sales and new Client development skills.
    • Must possess strong relationship management, and problem-solving skills.
    • Thorough knowledge of business functions, operations, objectives and strategies.
    • Demonstrate outstanding organization, attention to detail, accuracy and time management skills.
    • Self-starting, able to handle ambiguity and work with minimal direction.
    • Ability to foster teamwork by demonstrating trust, confidence, and commitment in actions and decisions to create a supportive, respectful, customer-focused work environment.
    • Ability to communicate compelling value proposition reflecting our Company, Client, Customer and Employee voice through internal and external messaging mediums.
    • Must possess strong analytical, mathematical and decision-making skills.
    • Demonstrates strong written and oral presentation skills.
    • Demonstrates passion for excellence with respect to treating and caring for customers.

    • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their Supervisor in compliance with Federal and State Laws.
    • Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
    • Requirements are subject to change with modifications affecting both existing and future employees.

    .

  • 1 Month Ago

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Customer Support Specialist
  • HedgeApple
  • Lawrence, KS FULL_TIME
  • OverviewAre you a detail-oriented communicator with the ability to work on multiple tasks at once? Are you an accurate and efficient self-starter? We’re looking for a motivated, efficient, and communi...
  • Just Posted

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IT SPECIALIST (CUSTOMER SUPPORT)
  • Army National Guard Units
  • Topeka, KS FULL_TIME
  • THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a IT SPECIALIST (CUSTOMER SUPPORT), Position Description Number D2526P01 and is part of the KS Joint Fo...
  • 7 Days Ago

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WEB MARKETING SPECIALIST
  • Andax Industries
  • Saint Marys, KS FULL_TIME
  • The Web Marketing Specialist supports the Andax marketing team by managing Google Ads, providing performance insight through data-driven reports, and making changes to the company web pages as needed....
  • 4 Days Ago

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Customer Service Representative (FT)
  • Press-One Customer Care
  • Topeka, KS FULL_TIME
  • About the Job Customer Service Representative- Full-Time Please help us help customers manage their subscriptions. You’ll be answering phone calls from the comfort of your home. You’ll need a reliable...
  • 7 Days Ago

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Paralegal Specialist
  • US HQDA Field Operating Agencies and Staff Support...
  • Fort Riley, KS FULL_TIME
  • Duties Provide paralegal support for the Soldiers' Medical Evaluation Board Counsel (SMEBC) and legal services to Soldiers undergoing disability processing and medical evaluation boards (MEB). Intervi...
  • 7 Days Ago

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0 Web Customer Support Specialist jobs found in Lawrence, KS area

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Electronic Banking Client Service Officer (Hybrid Eligible: AZ, KS, MO, NM)
  • Enterprise Bank & Trust
  • Olathe, KS
  • Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee s...
  • 4/18/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Topstep
  • Lawrence, KS
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
  • 4/18/2024 12:00:00 AM

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Customer Support Specialist
  • Uhlig LLC
  • Overland Park, KS
  • **Customer Support Specialist** * 8455 Lenexa Dr, Overland Park, KS 66214, USA * Full-time * Department: HOA Operations ...
  • 4/17/2024 12:00:00 AM

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Customer Support Specialist (40)
  • Uhlig LLC
  • Overland Park, KS
  • **Customer Support Specialist (40)** * 8455 Lenexa Dr, Overland Park, KS 66214, USA * Full-time * Department: HOA Operat...
  • 4/17/2024 12:00:00 AM

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Customer Support Specialist
  • Pella Products of KC
  • Lenexa, KS
  • Job Description Job Description *Do you like working with customers, but looking for a change? *If you are tired of work...
  • 4/16/2024 12:00:00 AM

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Customer Support Specialist (Bilingual)
  • Basys
  • Kansas City, MO
  • Summary Maintain a positive work atmosphere by behaving and communicating in a manner consistent with the mission, visio...
  • 4/16/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Olathe, KS
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 4/16/2024 12:00:00 AM

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Customer Support Specialist (Bilingual)
  • Basys
  • Kansas City, MO
  • Summary Maintain a positive work atmosphere by behaving and communicating in a manner consistent with the mission, visio...
  • 4/14/2024 12:00:00 AM

Lawrence is the county seat of Douglas County and sixth-largest city in Kansas. It is located in the northeastern sector of the state, astride Interstate 70, between the Kansas and Wakarusa Rivers. As of the 2010 census, the city's population was 87,643. Lawrence is a college town and the home to both the University of Kansas and Haskell Indian Nations University. Lawrence was founded by the New England Emigrant Aid Company, and was named for Amos Adams Lawrence, a Republican abolitionist originally from Massachusetts, who offered financial aid and support for the settlement. Lawrence was cent...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$49,500 to $69,585
Lawrence, Kansas area prices
were up 1.3% from a year ago

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