Web Customer Support Specialist jobs in Kent, WA

Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

C
Customer Relations Support Photo (VASR)
  • Customer Engineering Services (CES) -cesservice
  • Federal Way, WA FULL_TIME
  • Join Our Team Today!

    For a limited time, we are offering $1000 sign-on bonuses!

    • Looking to kickstart a career in technical services?

    • Do you value independence in planning out your workday?

    • Hoping to find a company that values maintaining a work/life balance?

    • Like the idea of a Monday-Friday daytime job?

    CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!

    What You’ll Do…

    You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!

    The position is an entry-level, field service position that is critical to our business. You will provide support on multiple projects with a focus on merchandising, marketing promotions, equipment exchange, customer training, product and site aesthetics, and project-related services.

    You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. You’ll be an important part of what works which includes:

    • Traveling to multiple customer locations on a daily basis

    • Interacting with customer’s employees, their management personnel, and their customers daily

    • Scheduling customer visits ensuring that projects and visit goals are completed timely

    • Assist customer with product promotion and support

    • Providing customer training as required

    • Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities

    • Evaluating equipment condition

    • Utilizing a phone application ticketing system to record daily activities

    • Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, credit card payments, and other areas as required


    About CES

    Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, customer support, and helpdesk services for clients with inventory throughout the U.S.

    Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

    Work Authorization

    Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.


    Requirements

    The successful candidate will have the following qualifications:

    • Prior experience in retail, merchandising, field service, or customer service preferred
    • The ability to relate to customers in a professional and courteous manner
    • Good written, verbal, and listening skills
    • Good time-management skills
    • Ability to perform timely and accurate reporting
    • Ability to travel extensively (occasional overnight stays)
    • Possess basic computer, mobile device, and web-based applications skills
    • Understanding of iPhone and Google Workspace Suite (a plus)
    • Some technical aptitude
    • The ability to maintain excellent attendance and adherence to assigned work schedules
    • The ability to lift up to 50lbs

    Requirements:

    • High School Diploma or GED (formal training/technical school courses a plus)
    • Prior field maintenance experience (a plus)
    • Basic Computer and Mathematical Skills
    • Ability to adapt to ever-changing environments and work assignments
    • Satisfactory driving record. Motor Vehicle report will be reviewed


    Benefits


    Bene
    fits and Perks:

    • Company-paid vehicle provided

    • Comprehensive insurance offerings including Health, Dental, and Vision; Employee Assistance Program; 401(k) matching program

    • Company Provided Cell Phone

    • Company Credit Card

    • Paid ST/LT disability

    • Paid Life Insurance Policy

    • Paid Time Off

    • Early Payday Options
  • 25 Days Ago

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Marketing and Customer Support Specialist
  • NPDESPro, LLC
  • Tacoma, WA FULL_TIME,PART_TIME
  • Company Overview: Join our dynamic and fast-growing niche software company dedicated to assisting municipalities with stormwater compliance. We pride ourselves on innovative solutions and exceptional ...
  • 3 Days Ago

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Customer Support Specialist
  • Donald Day Law
  • Tacoma, WA PART_TIME
  • We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving cu...
  • 3 Days Ago

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Sr. Specialist Solutions Architect, GenAI, High Value GenAI Customers
  • Amazon Web Services, Inc. - A97
  • Auburn, WA FULL_TIME
  • Do you want to help define the future of Go to Market (GTM) at AWS using generative AI? You will be part of the core worldwide GenAI Models team, responsible for helping our customers build and deploy...
  • 1 Month Ago

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Web Content Specialist
  • Aero Precision
  • Tacoma, WA FULL_TIME
  • Description Aero Precision’s roots are deeply tied to aerospace, and our drive for clean, perfect engineering and machining stems from that. When you’re building something that will fly in the air, th...
  • 13 Days Ago

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Case Specialist
  • VMFH Division Support Services
  • TACOMA, WA FULL_TIME
  • OverviewVirginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient a...
  • 11 Days Ago

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0 Web Customer Support Specialist jobs found in Kent, WA area

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Customer Support Specialist - Work From Home>
  • Topstep
  • Renton, WA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
  • 3/29/2024 12:00:00 AM

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Work From Home - Customer Support Specialist>
  • Paradigm
  • Federal Way, WA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/29/2024 12:00:00 AM

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Work From Home - Customer Support Specialist>
  • Paradigm
  • Auburn, WA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/29/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Topstep
  • Auburn, WA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
  • 3/29/2024 12:00:00 AM

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Client Service Associate
  • Boutique Recruiting
  • Bellevue, WA
  • A well-established wealth management firm in Bellevue, WA is searching for a Client Service Associate to support their f...
  • 3/27/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Brandwatch
  • Kent, WA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Provide outs...
  • 3/27/2024 12:00:00 AM

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Client Account Representative - West Coast | Remote
  • Power Pay
  • Seattle, WA
  • Job Description Job Description Great opportunity to join our growing company! New opportunity to join our growing compa...
  • 3/26/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Good Dog
  • Federal Way, WA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $50K per year / Great benefits - As a Customer Support Spec...
  • 3/26/2024 12:00:00 AM

Kent is a city located in King County, Washington, United States. It is the sixth largest city in the state. Kent is in the heart of the Seattle–Tacoma metropolitan area, located 19 miles south of Seattle and 19 miles northeast of Tacoma. Incorporated in 1890, it is the second oldest incorporated city in King County, after Seattle. Kent's population as of April 2010 was 92,411 according to the 2010 census. The total grew to an estimated 128,458 as of July 1, 2017, owing primarily to annexation. Kent is divided into three major regions: East Hill, the Valley, and West Hill. Downtown Kent is loc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$56,102 to $78,867
Kent, Washington area prices
were up 2.8% from a year ago

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