Web Customer Support Specialist jobs in Idaho
Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Web Customer Support Specialist jobs
- US Office of the Secretary of the Interior
-
Fort Hall, ID
FULL_TIME,PART_TIME
-
Duties
- Coordinate accurate Information Technology (IT) hardware and software inventory and assist in ordering equipment as part of the Region's life cycle management plan.
- Provide input on development of standard procedures to effectively support IT business function with the Regional Field Support Manager (FSM).
- Evaluate IT user support service outcomes, identifying problem areas, and providing recommendation to the manager.
- Administer IT instruction to users on various types of technology hardware, computer system procedure, computer application software, and telecommunication equipment.
- Provide customer support with user with varying IT literacy and competency in a fast-paced and high demand environment.
- Establish written and verbal communication to various audiences.
- Assist with preparation of briefings, memoranda, procedural guides, and technical reports on IT operations, topics, and work team functions.
Requirements
Conditions of Employment
- U.S. Citizenship Required
- You will be required to have federal payments made by Direct Deposit.
- You may be required to successfully complete a probationary/trial period.
- A background security investigation will be required for all new hires. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication.
- If you are a male applicant born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.
- Incumbent is required to operate a government motor vehicle, must possess a valid driver's license, and have a safe driving record within the 4 year period immediately preceding submittal of GSA Form 3607.
Qualifications
To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
BASIC REQUIREMENTS:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
MINIMUM QUALIFICATIONS, GS-2210-09:
Completed a master's or equivalent graduate degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. (Must submit copy of transcripts).
Completed 2 (two) years of graduate education from an accredited or pre-accredited institution in computer science, engineering, information Page 3 of 6 2/20/2024 11:36 EST science, information systems management, mathematics operations research, statistics, or technology management or a graduate degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. (Must submit copy of transcripts).
Your resume must demonstrate 1 (one) year of specialized experience that is equivalent to the GS-07 grade level, and which equipped me with the competencies/knowledge, skills and abilities to successfully perform the duties of this position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Examples include: Planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance. Diagnosing and resolving problems in response to customer reported incidents, researching, developing and maintain track and resolution databases. Installing, configuring, troubleshooting, and maintaining customer hardware and software. Developing and managing customer support policies, procedures, and standards, ensuring information security/information assurance principles and practices.
All qualification requirements must be met by the closing date of this announcement.Education
If you are qualifying based on your education, you MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement.
If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society.
One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.
If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education which shows the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.htmlAdditional information
All new hires earn the beginning salary of their pay grade (Step 1). See 2024 Salary Tables here, select the duty station from the Fort Hall Indian Reservation, Idaho and find that pay chart. If no specific chart is listed for this geographic location, see the "rest of U.S." chart.
The full performance level of this position is 90. Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. A career ladder promotion is at the discretion of management, and in no way guaranteed.
Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 90 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp .
TELEWORK: Indian Affairs has determined that the duties of the position are suitable for telework, and the selectee may be allowed to telework with supervisor approval.
Former Federal Employees are required to indicate whether they received a Voluntary Separation Incentive Payment (VSIP) buyout in their previous employment with the Federal government, and are required to submit a copy of the applicable Notification of Personnel Action (SF-50) regarding the VSIP. The majority of individuals, who accept reemployment with the Federal government within 5 years of receiving the VSIP amount, must repay the gross amount of the separation pay prior to reemployment.
If you are unable to apply online, require reasonable accommodation in the application process if you are an applicant with a disability, or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
This is a Bargaining Unit position, for more information see What are bargaining units?
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume will be evaluated after the closing date to determine whether you meet the minimum qualification requirements for this position described above. Qualified candidates will then be further evaluated to assess the quality, depth, and complexity of your accomplishments, experience, and education in relation to the competencies or knowledge, skills, and abilities required for the position as demonstrated by your responses to the assessment questions. Competencies measured include:
- Attention to Detail
- Computers and Electronics
- Customer Service
- Reading Comprehension
We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If your responses to the assessment questions cannot be supported by your resume, your score may be adjusted to more accurately reflect your experience. Qualified applicants will be evaluated, rated and referred to the selecting official under category rating procedures, and placed in one of the following categories:
BEST QUALIFIED: Applicants possess all of the job related competencies identified above.
WELL QUALIFIED: Applicants possess a majority of the job related competencies.
QUALIFIED: Applicants meet the basic eligibility and minimum qualification requirements but do not meet the definition of Best Qualified or Well Qualified.
DESCRIBING YOUR EXPERIENCE: PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume/ application does not support your questionnaire answers, we will not allow credit for your response(s). Your resume must contain sufficiently detailed information upon which to make a qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.
You may preview the assessment questions here in the https://apply.usastaffing.gov/ViewQuestionnaire/12324160. Additional selections may be made from this announcement if identical vacancies occur within 90 days from the date the certificate was issued.Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents are required for this position:
- Resume which details work experience including dates worked (mm/yy-mm/yy), position title, Grade (if federal service), and hours worked per week.
- On-line Assessment Questionnaire
- Transcripts (if using education to qualify) - Unofficial transcripts are acceptable; however, an official transcript may be requested at a later time.
- Veteran's documentation -
- For 5-point veterans' preference, please provide your DD-214, Copy 4 that MUST show an Honorable Discharge (Certificate of Release or Discharge from Active Duty), official statement of service from your command if you are currently on active duty, or other official documentation (e.g., copy of military orders, campaign documents as or expeditionary award citation, etc.) proving your military service was performed under honorable conditions.
- For 10-point veterans' preference, you must submit a Standard Form (SF) 15, Application for 10-Point Veteran Preference and the supporting documentation required by that form.
- If you are a disabled veteran you must submit a Veterans Affairs (VA) letter on VA letterhead that states your overall combined rating and a DD214 (copy 4) reflecting an honorable discharge.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
COVID-19 VACCINATION REQUIREMENT:
"To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to E.O. 14043, that requirement does not currently apply. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine."
ONLINE APPLICATION SUBMISSION:
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login ); all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
PLEASE NOTE - NO APPLICATION MATERIAL WILL BE ACCEPTED VIA E-MAIL.Agency contact information
Human Resources
Email
BIA_HR_RESTON@BIA.GOV
Address
AS-IA - Human Resources
12220 Sunrise Valley Dr. Room 4047
Reston, VA 20191
USNext steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
The following documents are required for this position:
- Resume which details work experience including dates worked (mm/yy-mm/yy), position title, Grade (if federal service), and hours worked per week.
- On-line Assessment Questionnaire
- Transcripts (if using education to qualify) - Unofficial transcripts are acceptable; however, an official transcript may be requested at a later time.
- Veteran's documentation -
- For 5-point veterans' preference, please provide your DD-214, Copy 4 that MUST show an Honorable Discharge (Certificate of Release or Discharge from Active Duty), official statement of service from your command if you are currently on active duty, or other official documentation (e.g., copy of military orders, campaign documents as or expeditionary award citation, etc.) proving your military service was performed under honorable conditions.
- For 10-point veterans' preference, you must submit a Standard Form (SF) 15, Application for 10-Point Veteran Preference and the supporting documentation required by that form.
- If you are a disabled veteran you must submit a Veterans Affairs (VA) letter on VA letterhead that states your overall combined rating and a DD214 (copy 4) reflecting an honorable discharge.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
HelpThis job is open to
-
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
- United States Citizens
- 29 Days Ago
- At Home
-
Coeur d'Alene, ID
FULL_TIME
- $14.25-18.53/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on dr...
- 16 Days Ago
- Sonova USA, Inc.
-
Boise, ID
FULL_TIME
- Who we areYou enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: We...
- 26 Days Ago
- At Home
-
Coeur d'Alene, ID
PART_TIME
- $11.75-15.28/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on dr...
- 1 Month Ago
- Pathways Health and Community Support, LLC.
-
Star, ID
FULL_TIME
- Description About your Role: As a Family Support Specialist, you will work with families raising a child who struggles with a severe and persistent mental illness or emotional disturbance and engage t...
- Just Posted
- Pathways Health and Community Support, LLC.
-
Meridian, ID
FULL_TIME
- Description About your Role: As a Family Support Specialist, you will work with families raising a child who struggles with a severe and persistent mental illness or emotional disturbance and engage t...
- Just Posted
Web Customer Support Specialist jobs at Popular Companies
- South Shore Specialized Marketing
-
Hialeah, FL
- Job Description Job Description We are seeking an enthusiastic and dynamic individual to join our team as a Retail Marke...
- 4/23/2024 12:00:00 AM
- Lake Country Manufacturing (10737)
-
Oconomowoc, WI
- Job Description Job Description Company Description: Lake Country Manufacturing manufactures buffing and polishing produ...
- 4/23/2024 12:00:00 AM
- RSP Events
-
Philadelphia, PA
- Job Description Job Description We are seeking an enthusiastic and dynamic individual to join our team as a Retail Marke...
- 4/23/2024 12:00:00 AM
- Monarch Evolution
-
Milwaukee, WI
- Job Description Job Description We are seeking an enthusiastic and dynamic individual to join our team as a Retail Marke...
- 4/23/2024 12:00:00 AM
- Bobb Says Yes
-
Columbus, OH
- Job Description Job Description Twins Buick GMC is a family-owned and operated car dealership located in north Columbus....
- 4/23/2024 12:00:00 AM
- Tamirior Insights Inc
-
Apollo Beach, FL
- Job Description Job Description Here at Tamirior Insights we commit to our clients and their goals, we have a strong vis...
- 4/21/2024 12:00:00 AM
- North Inc
-
Saint Louis, MO
- Job Description Job Description Client Relations Representative (Entry Level) North, Inc. values results and is committe...
- 4/21/2024 12:00:00 AM
- Mid Atlantic Marketing
-
Fredericksburg, VA
- Job Description Job Description We are seeking a Client Relations Representative to join our team! You will be responsib...
- 4/19/2024 12:00:00 AM