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Web Customer Support Specialist jobs in Iowa

Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Web Customer Support Specialist jobs

C
Customer Relations Support Photo (VASR)
  • Customer Engineering Services (CES) -cesservice
  • Des Moines, IA FULL_TIME
  • Join Our Team Today!

    For a limited time we are offering a $1000 sign on bonus

    • Looking to kickstart a career in technical services?

    • Do you value independence in planning out your workday?

    • Hoping to find a company that values maintaining a work/life balance?

    • Like the idea of a Monday-Friday daytime job?

    CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!

    What You’ll Do…

    You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!

    The position is an entry-level, field service position that is critical to our business. You will provide support on multiple projects with a focus on merchandising, marketing promotion, equipment exchange, customer training, product and site aesthetics, and project-related services.

    You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. You’ll be an important part of what works which includes:

    • Traveling to multiple customer locations on a daily basis

    • Interacting with customer’s employees, their management personnel, and their customers daily

    • Scheduling customer visits ensuring that projects and visit goals are completed timely

    • Assist customer with product promotion and support

    • Providing customer training as required

    • Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities

    • Evaluating equipment condition

    • Utilizing a phone application ticketing system to record daily activities


    • Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, credit card payments, and other areas as required


    About CES

    Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, customer support, and helpdesk services for clients with inventory throughout the U.S.

    Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

    Work Authorization

    Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.


    Requirements

    The successful candidate will have the following qualifications:

    • Prior experience in retail, merchandising, field service, or customer service preferred
    • The ability to relate to customers in a professional and courteous manner
    • Good written, verbal, and listening skills
    • Good time-management skills
    • Ability to perform timely and accurate reporting
    • Ability to travel extensively (occasional overnight stays)
    • Possess basic computer, mobile device, and web-based applications skills
    • Understanding of iPhone and Google Workspace Suite (a plus)
    • Some technical aptitude
    • The ability to maintain excellent attendance and adherence to assigned work schedules
    • The ability to lift up to 50lbs

    Requirements:
    • High School Diploma or GED (formal training/technical school courses a plus)
    • Prior field maintenance experience (a plus)
    • Basic Computer and Mathematical Skills
    • Ability to adapt to ever-changing environments and work assignments
    • Satisfactory driving record. Motor Vehicle report will be reviewed


    Benefits


    Bene    fits and Perks:

    • Company-paid vehicle provided

    • Comprehensive insurance offerings including Health, Dental, and Vision; Employee Assistance Program; 401(k) matching program

    • Company Provided Cell Phone

    • Company Credit Card

    • Paid ST/LT disability

    • Paid Life Insurance Policy

    • Paid Time Off

    • Early Payday Options
  • 12 Days Ago
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H
Customer Support Specialist
  • Homemakers Furniture
  • Urbandale, IA FULL_TIME
  • PAY: $18 per hourFull Time: 11am-8pm. Must be able to work both weekend days with 2 days off during the week.Why Working At Homemakers Is Great!When you join the Homemakers team you will be a part of ...
  • 16 Days Ago
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O
Customer Service Support Specialist
  • OneTen
  • CEDAR RAPIDS, IA FULL_TIME
  • Job Purpose and Impact The Customer Service Support Specialist will process routine customer enabling activities of the order management process and will help execute well established customer service...
  • 17 Days Ago
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A
Customer Support Specialist - PT
  • At Home
  • Council, IA PART_TIME
  • $11.75-15.28/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on dr...
  • 19 Days Ago
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A
Customer Support Specialist - FT
  • At Home
  • Council, IA FULL_TIME
  • $13.00-16.90/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on dr...
  • 19 Days Ago
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A
Customer Support Specialist Apprenticeship
  • Ambank Company
  • Center, IA INTERN
  • The Opportunity The Customer Support Specialist will have good interpersonal skills and the ability to assist customer issues. Count On To: Work as an efficient team with Agent/Producer to assemble, m...
  • 19 Days Ago
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Web Customer Support Specialist jobs at Popular Companies

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Client Relations Representative
  • North Inc
  • Saint Louis, MO
  • Job Description Job Description Client Relations Representative (Entry Level) North, Inc. values results and is committe...
  • 4/26/2024 12:00:00 AM
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E
Client Service Officer (Remote Eligible: AZ, NM)
  • Enterprise Bank & Trust
  • Santa Fe, NM
  • Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee s...
  • 4/26/2024 12:00:00 AM
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T
Client Relations Representative
  • Tamirior Insights Inc
  • Tampa, FL
  • Job Description Job Description Here at Tamirior Insights we commit to our clients and their goals, we have a strong vis...
  • 4/25/2024 12:00:00 AM
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V
Client Relations Representative
  • VISTA CHICAGO INC
  • Oak Brook, IL
  • Job Description Job Description What sets Vista Chicago apart from other sales firms is that it focuses the majority of ...
  • 4/25/2024 12:00:00 AM
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R
Client Relations Representative
  • Resilience Inc
  • Bartlett, TN
  • Job Description Job Description Client Relations Representative Currently, we are hiring an Entry Level Client Relations...
  • 4/25/2024 12:00:00 AM
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F
Executive Vice President, Chief Client Services Officer of IT
  • Federal Reserve Bank Of New York
  • Richmond, VA
  • Executive Vice President, Chief Client Services Officer of IT page is loaded Executive Vice President, Chief Client Serv...
  • 4/24/2024 12:00:00 AM
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M
Client Relations Representative
  • Mid Atlantic Marketing
  • Fredericksburg, VA
  • Job Description Job Description We are seeking a Client Relations Representative to join our team! You will be responsib...
  • 4/24/2024 12:00:00 AM
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E
Electronic Banking Client Service Officer (Hybrid Eligible: AZ, KS, MO, NM)
  • Enterprise Bank & Trust
  • Olathe, KS
  • Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee s...
  • 4/23/2024 12:00:00 AM
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About Iowa

Iowa (/ˈaɪəwə/ (listen)) is a state in the Midwestern United States, bordered by the Mississippi River to the east and the Missouri River and Big Sioux River to the west. It is bordered by six states; Wisconsin to the northeast, Illinois to the east, Missouri to the south, Nebraska to the west, South Dakota to the northwest and Minnesota to the north. In colonial times, Iowa was a part of French Louisiana and Spanish Louisiana; its state flag is patterned after the flag of France. After the Louisiana Purchase, people laid the foundation for an agriculture-based economy in the heart of the Corn...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$50,181 to $70,543

Most Popular Cities in Iowa for Web Customer Support Specialist Jobs

What does a Web Customer Support Specialist do?

Web Customer Support Specialist in Charlotte, NC
Opportunities for Web Customer Support Specialist in Tallahassee, FL.
February 08, 2020