Web Customer Support Specialist jobs in Houston, TX

Job description

Bud Griffin Customer Support is looking to add to our service administration team. We work in a fast pace environment serving customers who own critical cooling and power equipment. We are looking for a person who can manage themselves having several tasks going on at a time, and is willing to do whatever is necessary to take care of our customers.

**Daily Essential Functions**

· Receive customer service requests and calls via phone & email

· Create service orders in dispatch software and assign to technicians

· Review completed service orders and prepare invoice for work

· Submit copy of service ticket to customer after review

· Maintain / adjust rolling fleet inventory in vehicle GPS system as needed

· Create Purchase Orders for field technicians

· General data maintenance in ERP / dispatch software

· Assist in answering phone calls and respond to customer inquiries in a professional and courteous manner

· Other duties as requested by service management

**Occasional job duties**

· Assist collections clerk with collections, when needed

· Backup other service administration team with special projects

· Manufacturer service request processing

· Subcontractor management for contracted work

· Certificate of insurance requests when needed

· Invoicing portal / safety portal access when needed

**Experience**

· Proficient in using Google Suite applications and / or Microsoft office suite

· Strong data entry skills with a high level of accuracy and attention to detail

· Work ticket management, technician dispatch, review, and processing a plus

· Previous experience in calendar management and scheduling appointments

· Familiarity with generic order entry processes and systems

· Knowledge of general office management procedures and practices

· Experience in a customer service role

· Ability to handle phone systems and provide excellent customer service

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person