Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
We create simple-to-use, visual-first communication and accountability tools for contractors. Imagine a B2B SaaS (business-to-business software-as-a-service) app that doesn't look like garbage, built by a team of capable, laid-back people.
But don't let the chill throw you off; we're a fast-growing, product-led startup with big plans for the future.
Do you genuinely enjoy solving customer issues quickly and efficiently, delivering customer feedback to the right teams to enhance the product, and providing all-around top notch support? If you answered 'yes' to all three you might be a good fit for our team! We're looking for a smart, self-motivated, empathetic, problem-solving Customer Support Specialist to join our Support team.
The CompanyCam Support team is scaling fast. We're looking for people who can juggle multiple conversations at once while helping others and providing an effortless experience as a whole. If that sounds like something you could get into, read on.
Customer Support Specialists is a salaried position at CompanyCam. We pride ourselves on adhering closely to our posted working hours. Our salary band starts at $42,000 and is based on experience. We also offer meaningful equity and other benefits.
If you share our passion for serving our customers and bringing truth and transparency to the contracting industry, we'd love to review your application!
For any needed accommodations during the hiring process, please email kersha.kahrs@companycam.com.
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