Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
The Customer Support Specialists primary objective will be to provide customer service and training to customers involved with current and previous auctions. The Customer Support Specialist may also be required to perform various duties including but not limited to speaking with bidders about inquiries and concerns they may have regarding the auction process. The Customer Support Specialist will also be required to train and understand our products in order to provide appropriate service, training and upgrades to existing customers. This position will involve a lot of customer service and contact with our management and sales staff to assist with the live auction process. Strong computer skills are necessary and will be a focus of this role. Schedule could vary based on need of auctions, could include some evening and weekends. Assume other duties as assigned.
Ability to gain knowledge of the products and customers of the Aviation, Computer, Heavy Equipment and Trucking industries.
Ability to learn and operate Equipment Facts and Sandhills Group Companies computer systems and programs
Aptitude towards leaning new technologies
Excellent oral and written communication skills
Able to work independently and communicate within a team environment
Detail oriented with data entry and analytical skills
Results oriented
Flexible and open to change
Stable and progressive work history
Professional appearance and demeanor
Ability to travel by air and ground -- valid drivers license required
Strong computer skills
Able to work with minimal supervision
Clear All
0 Web Customer Support Specialist jobs found in Grand Island, NE area