Web Customer Support Specialist jobs in Grand Forks, ND

Build your future with Sovos.

If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for.

Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work.

When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.

Sound like this might be the opportunity you have been looking for?

Take a look at our career posting below. Don’t check all the boxes? Apply anyway! We are focused on hiring the right people, not the right resume.

It’s not about what you have done somewhere else, it’s all about what you are capable of doing here.

The Work You’ll Do

We are searching for a talented individual to become a key member of our Forms Department. This position will be responsible for providing technical assistance related to our payroll reporting and eFiling software.

Using their excellent customer service skills, this individual will answer queries, troubleshoot customer issues, and address user problems quickly and professionally.

Sovos will provide all necessary training to the elected candidate. This will be a full-time position, working onsite from 8-5, Monday through Friday.

More specifically you will :

• Provide technical support via telephone, email, and chat
• Troubleshoot issues using remote support software
• Identify symptoms, patterns, and solutions for upcoming technology challenges
• Communicate user challenges and software updates across multiple departments
• Input technical issues into bug tracking software
• Maintain the customer support portal
• Improve existing software programs through evaluating objectives and reviewing proposed changes

What We Need From You :

• Successful history working in a similar Customer Support role (preferred)
• Great attention to detail
• Excellent problem-solving capabilities
• Effective communication skills
• Proficient computer skills
• Basic knowledge of database structures such as fields, tables, database objects, etc.
• Due to client contractual obligations the successful candidate will have to clear a background check and drug test

During the months of December - March, you may be asked to extend regular hours depending on the team workload. The month of January is an exception; overtime is required.

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work

• Flexible Paid Time off
• Paid Family and Medical Leave
• Tuition Reimbursement
• Competitive 401k match
• Globally recognized training and development programs

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees.

We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.

At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence.

Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape.

Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100 countries including half the Fortune 500 trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions.

Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies.

Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http : / / www.

sovos.com and follow us on LinkedIn and Twitter .

Last updated : 2024-04-11