Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
TRIGO is seeking a full time Customer Support Specialist in Summerville, SC.
1st shift 7am to 4:30pm with manufacturing industry
Over-all Purpose
The Customer Support Specialist acts as a liaison between suppliers and end customers with services and offerings throughout the supply chain. The Customer Support Specialist also helps build and foster the relationship between the supplier, end customer, and TRIGO HT with high quality customer service, while maintaining the highest performance standards.
Direct : Site Manager Indirect : Area Manager/ Director of Operations
Knowledge, skills, abilities
Hard skills |
Values & attitudes |
· Must be able to speak and read in English language · Good communications skills · Must be able to multi-task · Ability to work in a fast-paced environment · Ability to handle sensitive and confidential material · Must have reliable transportation |
Global team spirit · Team player · Caring for people · Open-minded Excellence · Reactive · Resilient to pressure · Rigorous Customer focus · Client oriented · Reliable & trustworthy · Flexible Initiative · Autonomous · Innovative · Daring |
Overall recommendations |
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· Detailed Oriented - Ability to pay attention to the details of a project or task. · Self-motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative. |
· Analytical Skills - Ability to use thinking and reasoning to solve a problem. · Energetic, friendly, and professional attitude |
Overall recommendations |
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· High school diploma or GED required · Supply chain experience preferred |
· Customer service experience is required. |
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0 Web Customer Support Specialist jobs found in Goose Creek, SC area