Web Customer Support Specialist jobs in Germantown, MD

• Traveling to multiple customer locations on a daily basis
  
• Interacting with customer’s employees, their management personnel and their customers daily
  
• Adhering to program directives as communicated by the client and management
  
• Scheduling customer visits ensuring that projects and visit goals are completed timely
  
• Providing Sales and Marketing Support to customer
  
• Providing customer training as required
  
• Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities
  
• Evaluating equipment condition
  
• Conducting site surveys and audits
  
• Utilizing a phone application ticketing system to record daily activities
  
• Interacting and working with internal field representatives
  
• Maintaining a professional appearance based on Company policy

Requirements

• 
  Prior experience in retail, merchandising, field service, or customer service preferred
• 
  The ability to relate to customers in a professional and courteous manner
• 
  Excellent written, verbal and listening skills
• 
  Excellent time-management skills
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  Ability to perform timely and accurate reporting
• 
  Have a valid driver’s license and proper documentation to travel when applicable

• A motor vehicle record in good standing
  
• A dependable vehicle with the ability to travel extensively
  
• Possess basic computer, mobile device, and web-based applications skills
  
• The ability to maintain excellent attendance and adherence to assigned work schedules
  
• The ability to lift up to 50lbs several times during the day
  
• High School Diploma or GED (formal training/technical school courses a plus)
  
• Demonstrate good technical aptitude
  
• Ability to adapt to ever-changing environments and work assignments

Benefits

• Company Cell Phone Provided
  
• Mileage reimbursement