Web Customer Support Specialist jobs in Fremont, NE

Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Customer Support Specialist
  • GT Sales & Manufacturing Inc
  • Omaha, NE FULL_TIME
  • Description

     At GT Midwest, we value our employees and our customers. If you are looking to join a company who has been in business for over 75 years and has an amazing work environment, the Customer Support Specialist position may be for you! The responsibilities include, but are not limited to, processing customer orders and related transactions, expediting customer orders, answering incoming calls from customers, assisting Sales Engineers with various tasks, and growing the business.  In these roles, Customer Support Specialist personnel must listen and understand the customer’s needs and then determine how to efficiently and profitably meet those needs.   

    Requirements


    •Develop and maintain effective relationships with customers and suppliers throughout their organizations by effective communication and service

    .•Receive incoming customer phone calls, faxes, emails, and other communications and respond in a timely manner to the requests and information contained therein.

    •Support the GT Sales Engineers by quoting product, entering orders and expediting orders on a timely basis. 

    •Work with Sales Engineers to determine the most effective way to process tasks to ensure customer satisfaction.

    •Identify and document opportunities for additional sales and then pursue those opportunities to a conclusion, sometimes independently, and sometimes in cooperation with the Sales Engineer or product specialist.

    •Look for opportunities to up-sell and add-on-sell

    .•Resolve quality issues, application issues, and customer complaints in a timely manner.

    •Negotiate profitable pricing and other commercial issues and renegotiate same as circumstances change.

    •Understand distributor business strategy.

    •Utilize solutions-based selling skills to sell value instead of price.

    •Document all activities in GT’s CRM system.

    •Work as a team with fellow GT employees. 


     LANGUAGE SKILLS 

    Must demonstrate consistently effective oral and written communication skills among supplier personnel, customers and fellow employees at every level including CEO. 


     COMPUTER SKILLS 

    Competent use of Microsoft Office products, ERP systems and CRM systems. 


     MATHEMATICAL SKILLS 

    Must be able to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals. 


     WORK ENVIRONMENT & PHYSICAL DEMANDS

    High energy, sometimes stressful with demanding deadlines and deliverables. Must occasionally walkthrough the warehouse. Must occasionally lift up to 60 pounds. Must be able to utilize arms and hands to handle, feel, reach and move inventory occasionally. Must be able to speak, hear, and sit for long periods of time. 

  • 24 Days Ago

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Customer Support Specialist - $20
  • Noll Human Resource Services
  • Omaha, NE FULL_TIME
  • Career Growth! Stable Schedule! Competitive Pay! Comprehensive Benefits Package!Duties:- Provide exceptional customer service to clients via phone, email, and chat, NO Sales or Cold Calling- Assist cu...
  • 3 Days Ago

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Customer Support Specialist - FT
  • At Home
  • Omaha, NE FULL_TIME
  • $14.25-18.53/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on dr...
  • 10 Days Ago

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Customer Support Specialist - FT
  • At Home
  • Council, IA FULL_TIME
  • $13.00-16.90/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on dr...
  • 1 Month Ago

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Customer Support Specialist - PT
  • At Home
  • Council, IA PART_TIME
  • $11.75-15.28/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on dr...
  • 1 Month Ago

A
Customer Support Specialist - FT
  • At Home
  • Omaha, NE FULL_TIME
  • $14.25-18.53/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on dr...
  • 1 Month Ago

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0 Web Customer Support Specialist jobs found in Fremont, NE area

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Client Services Associate
  • SPS North America, Inc
  • Omaha, NE
  • Job Details Level Experienced Job Location CHS OMA - Omaha, NE Position Type Full Time Job Category Customer Service Des...
  • 3/28/2024 12:00:00 AM

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Customer Support Specialist
  • DMSi Software
  • Omaha, NE
  • ** Customer Support Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01283 Showing 1...
  • 3/28/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Brandwatch
  • Bellevue, NE
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Provide outs...
  • 3/27/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Fremont, NE
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Topstep
  • Omaha, NE
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
  • 3/24/2024 12:00:00 AM

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Work From Home - Customer Support Specialist>
  • Paradigm
  • Omaha, NE
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/24/2024 12:00:00 AM

P
Work From Home - Customer Support Specialist>
  • Paradigm
  • Papillion, NE
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/24/2024 12:00:00 AM

Z
Customer Support Specialist - Work From Home>
  • Zip
  • Council Bluffs, IA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

Fremont is a city in Dodge County in the eastern portion of the state of Nebraska in the Midwestern United States. The population was 26,397 at the 2010 census. Fremont is the county seat and the home of Midland University. Fremont is located along the Platte River, approximately 35 miles (56 km) northwest of the largest city in the area, Omaha, and 50 miles (80 km) northeast of the state capitol, Lincoln. According to the United States Census Bureau, the city has a total area of 8.85 square miles (22.92 km2), of which, 8.80 square miles (22.79 km2) is land and 0.05 square miles (0.13 km2) i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$48,636 to $68,371
Fremont, Nebraska area prices
were up 0.8% from a year ago

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