Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
We are currently seeking qualified candidates for the position of Customer Support Representative (CSR) reporting out of BEK’s Valley City office location.
The Customer Support Representative responds to trouble calls and ensures identification and resolutions of customer issues. Highly motivated and customer oriented, this position serves our customer base by providing training and technical support to both customers and BEK employees, along with the accurate handling and tracking of BEK’s service order process. The Customer Support team will interact with customers, vendors, Provisioning, Engineering, and Sales Team members daily. This position will work diligently to ensure the customer experience is positive and the services are functioning correctly.
Please send application and resume to:
BEK Communications
Attn: Human Resource Manager
PO Box 230, Steele, ND 58482
or email to:
careers@bektel.coop
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