Web Customer Support Specialist jobs in Everett, WA
Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Web Customer Support Specialist jobs
Sr. Specialist, GenAI, Model Training & Inference
- Amazon Web Services, Inc. - A97
-
Mukilteo, WA
FULL_TIME
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Do you want to help define the future of Go to Market (GTM) at AWS using generative AI (GenAI)? You will be part of the core worldwide GenAI Training and Inference team, responsible for defining, building, and deploying targeted strategies to accelerate customer adoption of our services and solutions across industry verticals. You will be working directly with the most important customers (across segments) in the GenAI model training and inference space helping them adopt and scale large-scale workloads (e.g., foundation models) on AWS, developing GTM plans, external/internal evangelism, and developing demos and proof-of-concepts.
Key job responsibilities
In this role, you will work closely with customers to understand the ML infrastructure requirements, complexities involved in scaling GenAI model training across modalities and use-cases like natural language processing (NLP) and computer vision that take advantage of the power of AWS’ storage, compute, networking, and ML technologies.
You will have the opportunity to define GTM strategies and lead cross-functional initiatives to expand existing markets, develop scalable programs to drive adoption, and identify new opportunities. This involves activities include market sizing, building an opportunity pipeline, working with customers to understand technical requirements for proof-of-concepts, creating content to train the field teams, driving industry thought-leadership, working with product teams to define new features, and identifying partners and potential acquisitions.
As the ideal candidate, you possess a business and technology background that enables you to lead and drive engagements with startups and large enterprises. You have domain expertise in key ML use cases, understand the challenges involved in training and deploying GenAI models, orchestrating workloads using containers/HPC services, and are able to work backwards from customer requirements to suggest scalable solutions and architectures. You have the technical depth to articulate the benefits of ML Frameworks and AWS services to data scientists, data engineers, and C-Level executives. In addition, you have a good understanding of the GenAI market trends, ecosystem, opportunities, and are passionate about market development. You will need to be adept at interacting, communicating, and partnering with teams within AWS (product, solutions architecture, sales, marketing, and professional services) and externally with customers, partners, and importantly, the developer community of ML Frameworks and key open-source offerings.
You will be responsible for creating compelling content, and building scalable programs and mechanisms to increase awareness and adoption of ML Frameworks and AWS solutions. Additionally, you will work with the AWS ML and EC2 product teams to shape product vision and prioritize features for AI/ML Frameworks and applications. A keen sense of ownership, drive, and being scrappy is a must.
We are open to hiring candidates to work out of one of the following locations:
San Francisco, CA, USA | Santa Clara, CA, USA | Seattle, WA, USA
BASIC QUALIFICATIONS- 5 years of developing, negotiating and executing business agreements experience
- Experience developing strategies that influence leadership decisions at the organizational level
- Bachelor’s degree in technical discipline with 5 years of technical design / implementation / consulting experience.
- 5 years of business development, product management, management consulting, and strategic partnership experience.
- Experience developing and executing on GTM strategies that are large in scope.
- Working knowledge of one or more ML Frameworks (e.g., PyTorch, JAX) and ML methods including GenAI foundation models, computer vision models, and other ML models.
PREFERRED QUALIFICATIONS- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
- MBA/MS or equivalent relevant business experience.
- Experience working with GenAI Foundation models, part of startups working on GenAI foundation models across modalities.
- Hands-on working knowledge of deep learning and other ML algorithms and infrastructure.
- 7 years of pre-sales engineering, technical business development, strategic partnerships, or program/product management experience
- Experience with cloud computing and or related fields.
- Demonstrated ability to work effectively across internal and external organizations is key in a matrix environment.
- Experience speaking at technology conferences, as well as communicating across the organization from technical staff to VP/CxOs.
- Strong verbal and written communications skills and ability to lead effectively across organizations.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,400/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.About the Company:
Amazon Web Services, Inc. - A97
- 20 Days Ago
Sr. Specialist Solutions Architect, GenAI, High Value GenAI Customers
- Amazon Web Services, Inc. - A97
-
Lynnwood, WA
FULL_TIME
- Do you want to help define the future of Go to Market (GTM) at AWS using generative AI? You will be part of the core worldwide GenAI Models team, responsible for helping our customers build and deploy...
- 17 Days Ago
Specialist of Customer IT Services (audiovisual support)
- Nazarbayev University
-
Sultan, WA
FULL_TIME
- Company DescriptionNazarbayev UniversityJob DescriptionWork with AUDIOVISUAL AND INTERACTIVE EQUIPMENT, A/V Support;Installation and minor repairs of hardware, software and peripheral equipment;Regula...
- 28 Days Ago
Customer Support Technician
- Edmonds School District
-
Lynnwood, WA
FULL_TIME
- JobID: 3667 Position Type: Professional-Technical Date Posted: 1/23/2024 Location: Technology Closing Date: 02/05/2024 "Job Vacancy" means any vacant position posted or advertised by Edmonds School Di...
- 26 Days Ago
Senior Director of Product Management
- Avi web solutions
-
Arlington, WA
FULL_TIME
- We are looking for Senior Director of Product Management Location: Virginia Opportunity: Full time Remote: 100% Summary: A senior Director of Product management is self-motivated individual that has p...
- 25 Days Ago
WEB PRODUCER
- Sound Publishing, Inc.
-
Everett, WA
FULL_TIME
- WEB PRODUCER (Everett, WA) The Daily Herald is looking for a multi-skilled journalist to play a crucial role on our digital news desk as a web producer and innovator. This job is Full-Time, on-site, a...
- 17 Days Ago
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0 Web Customer Support Specialist jobs found in Everett, WA area
Client Account Representative - West Coast | Remote
- Power Pay
-
Seattle, WA
- Job Description Job Description Great opportunity to join our growing company! New opportunity to join our growing compa...
- 4/25/2024 12:00:00 AM
FT Customer Support Specialist - Work From Home>
- Tovala
-
Everett, WA
- [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $21 per hour - As a Customer Support Specialist you'll: Hel...
- 4/25/2024 12:00:00 AM
Client Service Associate - Wealth Management
- Willis Eckfeldt
-
Mercer Island, WA
- Job Description Job Description Willis Eckfeldt, a personal financial planning, and investment firm in Mercer Island, is...
- 4/24/2024 12:00:00 AM
Client Services Associate
- SPS North America, Inc
-
Bellevue, WA
- Job Details Level Entry Job Location AZSEA 104 - Bellevue, WA Position Type Full Time Salary Range $22.11 Hourly Job Cat...
- 4/23/2024 12:00:00 AM
Client Service Associate - Wealth Management
- All Things HR, LLC
-
Mercer Island, WA
- Willis Eckfeldt, a personal financial planning, and investment firm in Mercer Island, is searching for a Client Service ...
- 4/23/2024 12:00:00 AM
Customer Service Operations Specialist
- ACL Digital
-
Mukilteo, WA
- Duration: 6 months (with possible extension) Position Responsibilities: • Successful training completion is a contingenc...
- 4/22/2024 12:00:00 AM
Client Service Associate
- Boutique Recruiting
-
Bellevue, WA
- A well-established wealth management firm in Bellevue, WA is searching for a Client Service Associate to support their f...
- 4/21/2024 12:00:00 AM
Customer Service Operations Specialist
- Acl Digital
-
Mukilteo, WA
- Duration: 6 months (with possible extension) Position Responsibilities: Successful training completion is a contingency ...
- 4/21/2024 12:00:00 AM
About Everett, Washington
Everett is the county seat of and the largest city in Snohomish County, Washington, United States. It is located 25 miles (40 km) north of Seattle and is one of the main cities in the metropolitan area and Puget Sound region. Everett is the seventh-largest city in Washington state and had a total population of 103,019 at the 2010 census. The city is located at the mouth of the Snohomish River along Port Gardner Bay, an inlet of Possession Sound (itself part of Puget Sound).
American settlement on the Everett peninsula began in the 1860s, with several sawmills built to serve the area's growing ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$56,841 to $79,904
Everett, Washington area prices
were up 2.9% from a year ago
were up 2.9% from a year ago
What does a Web Customer Support Specialist do?
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