Web Customer Support Specialist jobs in Derry, NH

Job Summary & Essential Functions

Responsible for entry of new customer orders into the MRP business system, and for maintaining existing customer orders.

• Process and enter new customer orders
• Work with Program Managers to ensure that the contract review and order entry processes are followed
• Communicate order acknowledgments to customers
• Maintain order dates, pricing, and status of existing customer orders
• Process and respond to customer inquiries relative to order status
• Manage order entry aspects of repair orders
• Process credits for warranty returns as they relate to customer orders
• Perform daily booking reconciliation
• Data entry into customer web portal as needed
   
   

Knowledge, Skills, & Abilities

• Intermediate level in MS Office applications (Word, Excel, and Outlook; MRP/ERP)
• Knowledgeable of ERP systems, preferably Syteline
• Ability to communicate effectively, both written and verbally, with all levels of the organization and with customers
• Experience handling customer requests, including: quoting, order processing, tracking delivery, and quality performance
• Ability to work in a high volume, high detail work environment
• Ability to work with a high level of accuracy and attention to detail to produce quality results
• Strong planning and organizational skills including the ability to initiate, prioritize and allocate resources
• Ability to multitask efficiently and adapt within a rapidly changing environment
• Ability to problem solve issues involving multiple variables and limited standardization
• Ability to work independently with minimal supervision
   
   

Required Experience & Education 

• High School Diploma or GED; prefer associates degree in related field 
• Minimum 2 years of relevant job experience