Web Customer Support Specialist jobs in Clearwater, FL

Join our team at FSS and enjoy comprehensive benefits including but not limited to:

• Tuition Reimbursement: Earn up to $5,250 per qualifying year to invest in your education.
• Health Insurance: Choose from three comprehensive Florida Blue health insurance plans to keep you and your family covered.
• Dental Plan: Enjoy an employer-paid dental plan for our valued employees.
• Life Insurance: Your peace of mind matters to us. We provide employer-paid life insurance.
• Well-Being Program: Stay healthy and engaged with our highly interactive well-being program.
• Paid Time Off (PTO): Relax and recharge with our generous PTO plan. You can even earn three additional days per plan year!
• Bereavement Leave: We offer 3 paid days of bereavement leave annually to ease the burden during a family member's passing.
• Paid Holidays: Enjoy the 12 holidays without the worry of receiving a paycheck (to include 1 floating holiday) and unwind with family and friends to celebrate and rejuvenate!
• 401k Plan with Matching: Secure your financial future with our 401k plan and employer matching.
• Additional Benefits: Explore our range of benefits, including Flexible Spending Accounts (FSA), Employee Assistance Program (EAP), Vision Plan, Short & Long-Term Disability coverage, Employee Discounts, and more.

The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

Job Summary:

This position will be the first point of contact for our customers at our front desk and agency phone, providing them with assistance, information, and resolution to their questions and issues. This position plays a vital role in maintaining customer satisfaction, building relationships, and contributing to our company's success by delivering top-notch customer service. This position will also play a critical role in scheduling conference travel and lodging for various leaders and team members within the agency. This position is responsible for sorting mail, receiving deliveries, coordinating conference space, and assisting the Office Management Supervisor with administrative functions.

Essential Duties:

• Customer Support: Interact with customers via phone, email, or in-person to assist with inquiries and general support.
• Issue Resolution: Address and resolve customer concerns, complaints, and requests promptly and professionally, ensuring a high level of satisfaction.
• Calendar Management: Scheduling and coordinating meetings, appointments, and travel arrangements as needed.
• Communication: Act as the primary point of contact for internal and external stakeholders, screening and prioritizing communications, and handling inquiries when appropriate.
• Meeting Coordination: Schedule conference spaces and coordinate meetings in partnership with administrative leadership.
• Travel Arrangements: Book travel arrangements including conference registration, flights, accommodations, and transportation for employees/clients as needed.
• Document Preparation: Prepare and edit documents, reports, and correspondence as requested.
• Data Management: Maintain and organize electronic and physical files, ensuring information is easily accessible and secure.
• Expense Management: Track and process expense reports for scheduled travel ensuring compliance with company policies.
• Project Support: Assist with special projects and initiatives providing administrative support as needed.
• Confidentiality: Handle sensitive information and always maintain strict confidentiality.

Minimum Qualifications:

Education: High school diploma or GED required, Bachelor's degree or equivalent experience preferred.

Experience: Two or more years of experience in a clerical, data management or related field. Previous experience working with Senior Management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven experience as an executive administrative assistant or in a similar role.
• Exceptional organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Discretion and ability to maintain confidentiality.
• Proven experience in customer service or customer relations, with a demonstrated ability to handle executive-level customer interactions.
• Excellent communication and interpersonal skills, characterized by professionalism and empathy.
• Strong problem-solving skills and the ability to navigate complex customer situations.
• Independent and effective time management skills.
• Dedication to delivering an outstanding customer experience.
• Strong attention to detail, accuracy and follow-through.

Other Requirements:

• Clear a Level II background screening.
• Clear a reference check.
• Clear a local background check from the County in which you reside.
• Clear a substance abuse screen.
• Provide a copy of all degrees prior to your first day of employment.
• Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit www.dhs.gov/e-verify)

Family Support Services team members follow 5 core values:

Partnership: At FSS, a belief that we are better together is core to who we are. Partnership is an essential component of a healthy system of care. Our team is committed to a respectful, open-minded, collaborative approach to co-creating solutions with the community. This extends to the children and families we serve as well.

Excellence: FSS challenges ourselves to always strive for better on behalf of those we serve. We foster innovative practices, encourage continuous quality improvement, and engage in strategic planning with our partners to achieve the highest possible outcomes for children, families, and the community.

Accountability: FSS recognizes our leadership role within the system of care and strives to be accountable to the community by being trustworthy partners. FSS is committed to ethical and transparent practices, and to operate with integrity as we pursue positive outcomes.

Compassion: We recognize that we often meet families at their most challenging moment and people are more than the sum of their circumstances. We provide trauma-sensitive care for the children and families in our system to reach their full potential. We embrace a service leadership approach and commit to finding the strengths in everyone we encounter while we foster resiliency.

Equity: Equity goes beyond the fair treatment of all people. For FSS, equity is the commitment to recognize the social justice issues intrinsic to our work with marginalized communities. We strive to amplify the voices of individuals and families impacted by poverty, racism, and discrimination in any form. We obligate ourselves to a belief that none of these factors should be a predictor of child welfare involvement or outcomes.

FSS is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. FSS is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require a reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources at c6.hr@fssnf.org.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• working with senior management: 1 year (Required)
• Clerical/administrative: 2 years (Required)
• Receptionist: 1 year (Preferred)
• Arranging travel: 1 year (Preferred)

Ability to Commute:

• Largo, FL 33771 (Required)

Work Location: In person