Web Customer Support Specialist jobs in Charleston, WV

Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Customer support specialist
  • Betshop
  • Charleston, WV FULL_TIME
  • Note : This position is strictly for US citizens. Are you passionate about providing exceptional customer support? Are you a problem-solver with excellent communication skills?

    If so, we have an exciting opportunity for you to join our team as a Customer Support Specialist at Betshop. As a Customer Support Specialist, your main responsibility will be to provide timely and effective support to our customers, ensuring their satisfaction and resolving any issues or inquiries they may have.

    You will be the point of contact for customers, offering assistance and guidance in a friendly and professional manner.

    Betshop (a brand owned by B2B Gaming Services Malta ltd, one of Fairplays' top internal client) is a fast-growing iGaming & Betting brand that offers a consistent and smooth experience to the customers.

    Our growing team aims to meet challenges in the ever-evolving betting environment to ensure that our customers enjoy a range of reliable and exciting options.

    Our company culture revolves around teamwork, mutual respect, innovation, and knowledge sharing. We strive to build our business by investing in human relationships and leveraging our collective expertise.

    Requirements

    • Prior experience in a customer support role.
    • Excellent communication skills, both written and verbal.
    • Strong problem-solving and troubleshooting abilities.
    • Ability to multitask and handle customer inquiries via various channels such as email, chat, and phone.
    • Knowledge of the betting industry and online gaming is a plus.
    • Attention to detail and ability to work in a fast-paced environment.
    • Flexibility to work in shifts, including weekends and holidays.
    • Strong teamwork and interpersonal skills.

    Responsibilities

    • Answer and direct phone calls
    • Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.
    • Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.
    • Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.
    • Write and distribute email, correspondence memos, letters, faxes and forms
    • Assist in the preparation of regularly scheduled reports
    • Maintain contact lists
    • Organize and schedule deliveries
    • Other duties as assigned or requested.

    Benefits

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Job Type : Full-time

    Pay : From $23.00 - $27.00 per hour

    Shift :

    8 hour shift

    Weekly day range :

    • Weekends as needed
    • Work setting :
    • Remote
    • Remote

    Experience :

    • Customer service : 1 year (Preferred)
    • Microsoft Office : 1 year (Preferred)
    • Live chat : 1 year (Required)
    • Language :
    • English
    • English

    Shift availability :

    • Day Shift (Required)
    • Night Shift (Preferred)
    • Last updated : 2024-03-24

  • 2 Days Ago

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Customer Support Specialist
  • Webgility
  • Indore, WV FULL_TIME
  • About Webgility Small businesses are the backbone of our economy. Today, more than ever these businesses are struggling to survive. Our mission is to help SMBs to grow, make their lives easier and the...
  • 18 Days Ago

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Web Designers
  • Crazy Web Designers
  • Indore, WV FULL_TIME
  • Company DescriptionCrazy Web Designers was founded in 2016 providing web design, web development, app development, digital marketing, graphic designing and various services with the vision to provide ...
  • 11 Days Ago

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Child Support Specialist - Kanawha County
  • Bureau for Child Support Enforcement
  • Charleston, WV FULL_TIME
  • *Please note, by clicking APPLY, you are requesting that a Recruitment Team Member reach out to you regarding further pertinent application steps.Child Support Specialist Trainee Minimum Qualification...
  • 3 Days Ago

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Customer Support, Response Specialist - Remote
  • Working Solutions
  • Charleston, WV OTHER
  • Why Working Solutions Looking for a flexible gig you can do from home? Join our team of Customer Care PROs! We’re looking for friendly and attentive independent contractors to assist Driver Assistance...
  • 15 Days Ago

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Credentialing Specialist
  • Healthcare Support Staffing
  • Charleston, WV FULL_TIME
  • Company DescriptionHealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare profe...
  • 14 Days Ago

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0 Web Customer Support Specialist jobs found in Charleston, WV area

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Customer Support Specialist - Work From Home>
  • Brandwatch
  • Saint Albans, WV
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Provide outs...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Specialist (Work From Home)>
  • Roadie Inc.
  • Saint Albans, WV
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive pay / 100% covered health insurance premiums / 401k match /...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Saint Albans, WV
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 3/27/2024 12:00:00 AM

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Customer Service Rep
  • Link Automotive
  • Charleston, WV
  • Company Overview: Join our dynamic team at Link, a leading provider of transportation and automotive repair services. We...
  • 3/27/2024 12:00:00 AM

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Customer Care Specialist
  • United Bank Inc
  • Charleston, WV
  • **Location:** Charleston, WV, US, 25301 **Job Description** Our Customer Care Specialists are a key representative of Un...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Formstack
  • Saint Albans, WV
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $45K per year / Health, dental & vision / PTO / 401k match ...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative - Seasonal (Remote)
  • Concentrix
  • Charleston, WV
  • Job Title: Customer Service Representative - Seasonal (Remote) Job Description **JOB DESCRIPTION** The Customer Service ...
  • 3/25/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Topstep
  • Saint Albans, WV
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
  • 3/24/2024 12:00:00 AM

Charleston is the most populous city in, and the capital of, the U.S. state of West Virginia. Located at the confluence of the Elk and Kanawha rivers, the population during the 2017 Census Estimate was 47,929. The Charleston metropolitan area as a whole had 214,406 residents. Charleston is the center of government, commerce, and industry for Kanawha County, of which it is the county seat. Early industries important to Charleston included salt and the first natural gas well. Later, coal became central to economic prosperity in the city and the surrounding area. Today, trade, utilities, governm...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$47,615 to $66,935
Charleston, West Virginia area prices
were up 1.2% from a year ago

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