Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Requisition ID # 154494
Job Category: Information Technology
Job Level: Individual Contributor
Business Unit: Information Technology
Work Type: Hybrid
Job Location: Oakland
Department Overview
Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.
Position Summary
Designs, develops, modifies, configures, debugs and evaluates application programs for functional business areas. Leads Mulesoft development for Customer Care projects. Analyzes existing applications and systems and formulates logic for new systems, devises logic procedures, logical database design, performs coding and tests/debugs programs. Consults with business analysts and architects to understand, anticipate, and meet current and future business needs. Modifies and configures applications/systems as specified in the requirements and/or technical design document. Prepares and obtains approval of system and development documentation.
The position is hybrid (0-3 days per week in office), working primarily from your remote office and in-person in the Oakland General Office to attend team meetings or as business needs require.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.
A reasonable salary range is:
Bay Area Minimum: $122,000
Bay Area Maximum: $194,000
Job Responsibilities
Qualifications
Minimum:
Desired:
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0 Web Customer Support Specialist jobs found in Berkeley, CA area