Web Customer Support Specialist jobs in Berkeley, CA

Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Expert Mulesoft Programmer Analyst - Customer Web
  • PG&E Corporation
  • Oakland, CA FULL_TIME
  • Requisition ID # 154494 

    Job Category: Information Technology 

    Job Level: Individual Contributor

    Business Unit: Information Technology

    Work Type: Hybrid

    Job Location: Oakland

     

     

    Department Overview

    Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.

     

    Position Summary

    Designs, develops, modifies, configures, debugs and evaluates application programs for functional business areas.  Leads Mulesoft development for Customer Care projects.  Analyzes existing applications and systems and formulates logic for new systems, devises logic procedures, logical database design, performs coding and tests/debugs programs. Consults with business analysts and architects to understand, anticipate, and meet current and future business needs. Modifies and configures applications/systems as specified in the requirements and/or technical design document. Prepares and obtains approval of system and development documentation.

     

    The position is hybrid (0-3 days per week in office), working primarily from your remote office and in-person in the Oakland General Office to attend team meetings or as business needs require.

     

    PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. 


    A reasonable salary range is:

     

    Bay Area Minimum: $122,000
    Bay Area Maximum: $194,000

     

    Job Responsibilities

    • Freedom of Action: Regularly called on to apply creativity or new approaches to technical assignments that may be unique. May lead others on technically complex projects or work. Solid understanding of the impact to all application areas of systems/sub- systems modifications and enhancements; understands impact to business; has broad, over-arching understanding of impact to IT. Leads teams of programmer- analysts and contractors. 
    • Internal/External Contact: Regularly represents team and/or manager at client meetings. Collaborates with Project Manager on complex large project timelines, identifying critical path, resource assignments, risks, and dependencies.
    • Problem Solving: Resolves application development problems of complex scope through cross-functional team participation.
    • Serves as key technical resource with areas of specialization.
    • The incumbent determines methods and procedures on new assignments with accepted technical guidelines and company policies/procedures.
    • Work Scope: Provides broad cross- functional and technological expertise. Assignments are broad and complex, have major associated risks with high visibility, and can be sensitive or widely varied requiring expert judgment in applying and adapting techniques. Collaborates and establishes existing Application Development Frameworks and Coding standard. Support governance of development standards and frameworks. Responsible for larger initiatives such as transitioning to new technologies. Full understanding of combined technical, business, and processes areas. Advanced and full knowledge of business requirements; translates complex business language to functional and technical designs. Solid understanding of PG&E Delivery Method and compliance processes and impact to client projects. May recommend and implement process improvements to methodology and compliance processes. Applies significant technical concepts of subject area and procedures and techniques; ability to use and define tech.

    Qualifications

    Minimum:

    • Bachelors Degree or equivalent experience
    • Experience in Java programming language and Maven, advanced
    • 7 year’s experience in programming analysis
    • Understanding of the Mulesoft Anypoint platform and its components like Anypoint Studio, Anypoint Exchange, Data Weave or Runtime Manager
    • Extensive experience with API Design and build process, Restful and SOAP service principles, or JSON and XML data structure, and integration patterns.

     

    Desired:

    • Experience in developing external facing self-service web application.
    • Working knowledge of source control tools such as Git
    • Experience with CI/CD pipeline for Mulesoft using AWS
    • Experience in developing high volume, scalable and highly available APIs
    • Graduate Degree or equivalent experience
    • Leadership experience, development teams
  • 16 Days Ago

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Expert Salesforce Programmer Analyst - Customer Web
  • Pacific Gas and Electric Company
  • Oakland, CA FULL_TIME
  • Requisition ID# 154493Job Category: Information TechnologyJob Level: Individual ContributorBusiness Unit: Information TechnologyWork Type: HybridJob Location: OaklandDepartment OverviewInformation Sys...
  • 1 Month Ago

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Independent Living Skills Specialist (ILS)
  • Thrive Support Services, Inc.
  • San Ramon, CA FULL_TIME
  • About Our Organization: Thrive Support Services was founded in 2007 with the goal of helping adults with developmental disabilities Thrive in their own homes and chosen communities. We believe that ev...
  • 13 Days Ago

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Delivery Driver (FT)
  • Web To Door
  • Oakland, CA FULL_TIME
  • Job descriptionWeb To Door Corp. is an Amazon Delivery Service Provider looking for enthusiastic, team players to deliver Amazon packages. We offer full-time opportunities.Earn a $750 Bonus after 60 d...
  • 1 Day Ago

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Delivery Driver
  • Web To Door
  • Oakland, CA FULL_TIME
  • Web To Door Corp. is an Amazon Delivery Service Provider looking for enthusiastic, team players to deliver Amazon packages. We offer full-time opportunities.$1,000 Bonus (Inquire within)*Compensation:...
  • 18 Days Ago

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Support specialist
  • UC San Diego
  • Oakland, CA FULL_TIME
  • Practice Support Specialist - 128397 Click Here to Apply Online Job Description Filing Deadline : Mon 4 / 8 / 2024 UC San Diego values equity, diversity, and inclusion. If you are interested in being ...
  • 1 Day Ago

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0 Web Customer Support Specialist jobs found in Berkeley, CA area

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Senior Client Services Associate
  • Accretive Wealth Management
  • San Ramon, CA
  • Job Description Job Description Job description Accretive Wealth Management is a fast-growing company and among the top ...
  • 3/27/2024 12:00:00 AM

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Client Service Associate/Administrative Assistant
  • APEX SECURITIES & ASSET MANAGEMENT
  • Brentwood, CA
  • Job Description Job Description Benefits: 401(k) matching Competitive salary Paid time off Profit sharing Providing prem...
  • 3/26/2024 12:00:00 AM

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Customer Support Specialist
  • Useorigin
  • San Francisco, CA
  • **Customer Support Specialist** at Origin Remote | US **Overview:** Origin is a financial well-being platform that partn...
  • 3/26/2024 12:00:00 AM

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Customer Support Specialist
  • Elation Health, Inc.
  • San Francisco, CA
  • **Our team is growing** Were looking for people who are: * Committed to the craft of what they do best * Excited to face...
  • 3/26/2024 12:00:00 AM

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Customer Support Specialist
  • Klaviyo Inc.
  • San Francisco, CA
  • **Customer Support Specialist** at Klaviyo San Francisco, CA *At Klaviyo, we value the unique backgrounds, experiences a...
  • 3/26/2024 12:00:00 AM

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Customer Support Specialist
  • Settle
  • San Francisco, CA
  • **Customer Support Specialist** San Francisco / Business Operations / Remote or On-Site **About the Opportunity** Our Cu...
  • 3/26/2024 12:00:00 AM

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Client Services Associate
  • Harrison Gray Search & Consulting
  • San Francisco, CA
  • Harrison Gray Search has partnered with a San Francisco-based private investment office seeking an Associate on their Cl...
  • 3/25/2024 12:00:00 AM

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Client Service Associate/Administrative Assistant
  • APEX SECURITIES & ASSET MANAGEMENT
  • Brentwood, CA
  • Job Description Job Description Providing premium service to two financial advisors and their clientele in BRENTWOOD (no...
  • 3/25/2024 12:00:00 AM

Berkeley (/ˈbɜːrkli/ BURK-lee) is a city on the east shore of San Francisco Bay in northern Alameda County, California. It is named after the 18th-century Irish bishop and philosopher George Berkeley. It borders the cities of Oakland and Emeryville to the south and the city of Albany and the unincorporated community of Kensington to the north. Its eastern border with Contra Costa County generally follows the ridge of the Berkeley Hills. The 2010 census recorded a population of 112,580. Berkeley is home to the oldest campus in the University of California system, the University of California, B...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$63,772 to $89,648
Berkeley, California area prices
were up 4.5% from a year ago

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February 08, 2020