Web Customer Support Specialist jobs in Bellingham, WA
Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Web Customer Support Specialist jobs
- PLACE Corporate Careers
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Bellingham, WA
FULL_TIME
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BRIVITY | Powered by PLACE
About PLACE:
PLACE is an end-to-end technology and business services platform designed to simplify the real estate lifecycle for both consumers and their real estate agents. Top producing real estate teams partner with PLACE because we take care of bookkeeping, human resources, in-house legal, design and marketing, talent acquisition, business training and coaching. Consumers choose real estate teams Powered by PLACE because our partners are positioned to deliver a better experience to their valued clients.
About Brivity:
Brivity Platform is the all-in-one real estate solution that automates 50-75% of daily tasks and offers real estate professionals the leverage they need to generate more business, stay top of mind, close more deals, and deliver unparalleled service to their valued clients–all in one system[place]. Brivity is the technology suite of choice for 3,000 of the nation's top producing real estate agents and teams, including those Powered by PLACE.
Your Opportunity: Customer Support/Technical Support Specialists provide service and product information, solutions and relevant details to customers. They take ownership of customer issues and document efficiently before reporting the issue to the Escalation Team. They work with the leadership team to provide ideas for improved processes, development of product and enhancements to the customer service experience. They are sociable individuals with a knack for providing professional and clear answers to customer's requests.Who Develops You: Director of Support
What You'll Do:- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Manage incoming chats, calls and tickets through resolution
- Work closely with product developers to advocate for the customer's needs
Skills You Have:- Well-developed verbal and written communication skills
- Ability to learn complicated tools and systems quickly
- Ability to translate technical language into customer facing communication
- Ability to respond to customer complaints, requests and inquiries in a professional and timely manner
- Good organizational skills
- Effective at multitasking
- Proclivity for solving technical issues
- Strong communicator, with the ability to voice concerns and ideas with the leadership team
- Track record for handling issues with urgency
Bonus points if you have experience with the following systems
- Intercom
- Hubspot
- Aircall
- Slack
- Gmail & GSuite tools
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. We are committed to creating an inclusive environment for all employees.
Employees and their qualified dependents are offered the following benefits:- Medical
- Health Savings Account
- Dental
- Vision
Additionally they are eligible to enroll in the following voluntary benefits:- STD
- Accidental and Illness Insurance
- Life Insurance
Employees are also enrolled in Long Term Disability Insurance and eligible to enroll in the company's 401k program.Employees are offered the following:- Vacation Time as Needed
- 10 Sick Day
- 9 paid holidays and 2 paid floating holidays
- 3 days of Bereavement Leave
- Time off for Voting and Jury Duty
- Employee Assistance Program
Employees are eligible to participate in the company's yearly Stock Purchase Program.This opening will be required to work in our Bellingham, WA office.Salary: $19-22 per hourWe are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. We are committed to creating an inclusive environment for all employees. - 3 Days Ago
- At Home
-
Bellingham, WA
PART_TIME
- The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on driving profitabilit...
- 1 Month Ago
- PTLA Real Estate Group
-
Bellingham, WA
FULL_TIME
- Job description POSITION: CUSTOMER SUPPORT MANAGER (Maintenance) REPORTS TO: ASSISTANT PORTFOLIO MANAGER and/or PORTFOLIO MANAGER SUMMARY: Under the direction of your supervisor, this position is acco...
- 11 Days Ago
- At Home
-
Bellingham, WA
PART_TIME
- The Customer Support Associate provides customers a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to complete other tasks as a...
- 23 Days Ago
- At Home
-
Bellingham, WA
PART_TIME
- The Customer Support Associate provides customers a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to complete other tasks as a...
- 1 Month Ago
- Apollo Retail Specialist
-
Bellingham, WA
PART_TIME
- As a cosmetic merchandiser, you’ll take on project-based work to ensure cosmetic products, graphics, and displays are visually appealing to attract and engage shoppers, build strong relationships with...
- 5 Days Ago
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0 Web Customer Support Specialist jobs found in Bellingham, WA area
- Port Of Bellingham
-
Bellingham, WA
- - Increase your productivity, customize your experience, and engage in information you care about. **Employment Opportun...
- 4/23/2024 12:00:00 AM
- Western Washington University
-
Bellingham, WA
- Western Washington University, with over 16,000 students in seven colleges and the graduate school, is nationally recogn...
- 4/22/2024 12:00:00 AM
- WaFd Bank
-
Ferndale, WA
- Min: USD $35,360.00/Yr. Max: USD $43,740.00/Yr. Job Summary: Love What you do and make a difference . . . We are looking...
- 4/22/2024 12:00:00 AM
- Tovala
-
Oak Harbor, WA
- [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $21 per hour - As a Customer Support Specialist you'll: Hel...
- 4/20/2024 12:00:00 AM
- Stronghold
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Oak Harbor, WA
- [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
- 4/20/2024 12:00:00 AM
- OLIPOP
-
Bellingham, WA
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $75K base salary + bonus - As a Customer Service Associate ...
- 4/20/2024 12:00:00 AM
- Western Washington University
-
Bellingham, WA
- About the University: Western Washington University, with over 16,000 students in seven colleges and the graduate school...
- 4/19/2024 12:00:00 AM
- Alaska Airlines
-
Bellingham, WA
- Company: Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, c...
- 4/16/2024 12:00:00 AM
About Bellingham, Washington
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