Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Customer Support Specialist
Remote, Anywhere in the US
About the role
As the AnswersNow Customer Support Specialist, you'll be the cornerstone of technical problem-solving for our families and clinicians. Your role will revolve around swiftly and accurately addressing technical hurdles, from platform access issues to connectivity challenges. Additionally, you'll collaborate closely with clinicians, reinforcing standard procedures and providing adept assistance with any technical obstacles they encounter. Think of yourself as a problem-solving rockstar, ensuring a seamless customer experience with every interaction. Strong technical skills, a passion for service, and a knack for keeping cool under pressure are a must. Join us and become the hero our customers need.
What you'll do
About you
Location and Availability
This role offers a unique opportunity to wield your technical prowess to positively impact the mental healthcare landscape. If you thrive on tackling technical challenges head-on and derive satisfaction from helping others overcome obstacles, we invite you to join our team at AnswersNow. Apply now and be part of a team dedicated to making a difference in people's lives through innovative solutions and unwavering support.
Our benefits include
At AnswersNow, you’ll have the opportunity to be part of a company that is revolutionizing the ABA industry. Other benefits to working at AnswersNow include competitive pay, meaningful investment in the company via stock options, generous time-off (please use it!), medical, vision and dental care options, and more.
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0 Web Customer Support Specialist jobs found in Austin, TX area