Web Customer Support Specialist jobs in Auburn, AL

Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Bilingual Customer Support Specialist
  • Real Floors
  • Columbus, GA FULL_TIME
  • Fun & Energetic Work Environment! Join the Real Floors Team today!

    Job Title: Customer Support Specialist
    Location: Columbus, GA 31909
    Days: Monday through Friday

    We are proud to announce Real Floors has become the leading supplier of flooring to the multifamily industry nationwide, and we are seeking a top-notch Customer Support Specialist to join our dynamic team in Columbus, GA!

    Company Overview: Real Floors, Inc. has been named a Top Workplace for 8 years in a row! With over 36 years of experience, we specialize in installing flooring for apartment buildings, student housing, and more recently to the growing single-family rental homes market. Join our close-knit, family-oriented team and enjoy fantastic benefits as we continue to prioritize the well-being and happiness of our employees.

    Job Overview: In this role, you will play a crucial part in our company's success by efficiently handling incoming orders through multiple channels, including phone, email, and our online customer portal. Additionally, you will serve as a vital link between our customers and flooring installers, ensuring smooth communication and timely resolution of job site issues. As our business continues to expand, we require a fast learner who can adapt to changing demands and deliver results promptly. If you are detail-oriented, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity.

    Essential Responsibilities:
    • Efficiently process and manage incoming customer orders from various channels, including phone, email, and the online customer portal.
    • Accurately record order details, product specifications, quantities, and delivery information.
    • Demonstrate meticulous attention to detail when processing orders, recording information, and communicating with customers and installers.
    • Identify and address any issues, discrepancies, or challenges related to orders and installations.
    • Collaborate closely with internal departments, such as sales and warehouse, to address any issues or discrepancies related to orders.
    • Answer customer phone calls; provide appropriate solutions or direct them accordingly.
    • Communicate with subcontracted flooring installers via SMS regarding job site deliveries.
    • Perform additional duties as necessary to support the team and company goals.

    Qualifications:
    • 2 years of experience providing phone-based customer support preferred.
    • Fluency in English and Spanish is required.
    • Ability to accurately perform data entry while speaking on the phone.
    • Detail-oriented, self-motivated, and organized.
    • Proactive problem solver – takes initiative to identify, research, and resolve problems as they arise; willing to help others when needed to solve issues.
    • Able to correspond effectively and professionally via email.
    • Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.
    • Flooring industry experience is a plus but is not required.

    AMAZING BENEFITS:
    • 8 Paid Holidays
    • FREE $15k Life Insurance
    • FREE access to a Financial Advisor
    • FREE Long and Short Term Disability Insurance
    • Employee loan program - 0% interest
    • Gym membership reimbursement
    • Health, Dental, & Vision Care Insurance options
    • Retirement 401(k) 25% company match up to 15%
    • Chance to enroll in Real Floors University 3-week program
    • Annual discretionary bonus (for non-sales roles only)



    Real Floors: We Live “Got-Your-Back-Ability” Every Day!

    NOTE: Principals only. Recruiters, agencies and other third parties should not contact our company with unsolicited services or offers.
  • 21 Days Ago

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Customer support specialist
  • Enumerate
  • Columbus, GA FULL_TIME
  • Enumerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of customers? Do you get excited about supporting a simple, ex...
  • 1 Month Ago

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Customer Support Specialist - FT
  • At Home
  • Columbus, GA FULL_TIME
  • $13.00-16.90/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on dr...
  • 1 Month Ago

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Customer Support Specialist - FT
  • At Home
  • Columbus, GA FULL_TIME
  • $13.00-16.90/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on dr...
  • 10 Days Ago

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Customer Support Specialist - PT
  • At Home
  • Columbus, GA PART_TIME
  • $10.50-13.65/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on dr...
  • 1 Month Ago

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Vocational specialist
  • Pathways Health and Community Support, LLC.
  • Columbus, GA FULL_TIME
  • Description ACT Vocational Specialist Are you looking to do meaningful work helping others in the community? AmericanWork, LLC.is part of Pathways, one of the largest national providers of accessible,...
  • 18 Days Ago

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0 Web Customer Support Specialist jobs found in Auburn, AL area

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Auburn, AL
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Formstack
  • Auburn, AL
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $45K per year / Health, dental & vision / PTO / 401k match ...
  • 3/26/2024 12:00:00 AM

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Customer Support Specialist - PT
  • At Home Stores LLC
  • Columbus, GA
  • Job Description @page { size: 8.27in 11.69in; margin: 0.79in } p { line-height: 115%; margin-bottom: 0.1in; background: ...
  • 3/25/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Topstep
  • Auburn, AL
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
  • 3/24/2024 12:00:00 AM

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Work From Home - Customer Support Specialist>
  • Paradigm
  • Auburn, AL
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/24/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Columbus, GA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

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Work From Home - Customer Support Specialist>
  • Paradigm
  • Lagrange, GA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/24/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Lagrange, GA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

The city of Auburn lies in western Lee County and is bordered by the city of Opelika to the northeast and by Chambers County to the north. The city stretches south to the Macon County line in the southwest. Auburn sits on the Fall Line at the juncture of the piedmont plateau and the coastal plain. Portions of Auburn also include the southernmost exposure of rocks indicating the Appalachian orogeny—as such, the last foothill of the Appalachian Mountains lies in Chewacla State Park in southern Auburn. As a result of these three varied physical environments, Auburn has an extremely diverse geolog...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$47,174 to $66,315
Auburn, Alabama area prices
were up 1.5% from a year ago

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