Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Description
Are you interested in working for a local, fast-growing company that provides a fun and supportive environment? Do you enjoy building relationships and solving problems? If so, this is the career for you.
Purpose
The Customer Support Technician for Manchac Technologies' purpose is to provide effective technical customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicate effectively with team members and customers. Required to maintain and manage customer information using tools and applications provided by the company. Will assist in developing training materials.
Essential Duties & Responsibilities:
Note:
The offer will be contingent upon satisfactory completion of a background check and preemployment drug screen.
Manchac is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard for race, color, religion, gender, gender identity, sexual orientation, national origin or citizenship status, age, disability, genetic information or veteran's status.
Requirements
Education & Experience:
Other Skills & Abilities:
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0 Web Customer Support Specialist jobs found in Alexandria, LA area