Web Customer Support Specialist jobs in Albany, NY

Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

U
Web Specialist
  • University at Albany
  • Albany, NY FULL_TIME
  • Location: Albany, NY Category: Promotional Posted On: Wed Aug 30 2023 Job Description:

    The University at Albany's Office of Communications and Marketing (OCM) is seeking a web specialist to be part of the marketing team. This position will report to the associate director of web services. The web specialist will be responsible for creating impactful online communications and consistent web design solutions that uphold the University brand, meet strategic marketing goals, and effectively facilitate university operations with a focus on the internal community, student retention, and enrollment marketing. The web specialist will work closely with individual university departments, units, and divisions to understand their online communications needs, advise on best practices and division procedures, assist in the production of assets to meet goals, and monitor outcomes. The incumbent will provide guidance and training to staff within their assigned service area. This position will serve as liaison between the assigned service areas and the University Office of Communications and Marketing, providing best practices and ensuring the website is meeting strategic marketing, enrollment, and reputational goals. This person will be an integral member of the team, helping to form strong relationships between their service area and OCM.

    Primary Responsibilities:

    • Work with assigned service area to provide guidance on and lead in the execution of clear, effective, on-brand web-based communications including site architecture, writing, design, monitoring, and updating
    • Aid in identifying and correcting accessibility issues in content
    • Provide ongoing training and troubleshooting to CMS (web content management system) and other online application users
    • Assist in identifying and correcting quality issues in content including broken links, spelling, grammatical errors, off-brand content, and poorly performing sites
    • Lead meetings/engagement with stakeholders and site owners to discuss and determine website and marketing plans and select online tools and content to meet set goals
    • Regularly monitor website performance and analytics and work with leadership to continually optimize content and performance
    • Create and uphold a rigorous schedule of site review, refresh, renewal, and removal of site content, technology, and pages
    • Work with the creative team, web designers and developers to provide creative, effective, and on-brand solutions in the online space
    • Communicate the launch or updating of sites, monitor site performance, optimize performance, and provide regular performance reports and presentations
    • Collaborate with the internal team and clients to determine best practices to track website effectiveness and overall success
    • Analyze any marketing data (conversion rates, traffic etc.) on sites under oversight to help shape future marketing strategy

    Job Requirements:


    Minimum Qualifications:

    • Bachelor's degree from a college or university accredited by a U.S. Department of Education or internationally recognized organization; Associate's degree (with 3 years of experience) will also be considered
    • 1-3 years experience in web communications, design, development, content creation, or related areas
    • Experience using an enterprise web CMS
    • Excellent written and interpersonal communication skills
    • A clear understanding of the online space
    • Self-starter; ability to work independently and consistently meet deadlines in a fast-paced environment
    • Ability to manage multiple projects at one time, including both short and long-term efforts
    • Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community
    • Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role

    Preferred Qualifications:

    • Experience in higher education
    • Knowledge of Drupal CMS
    • Experience in Google Analytics

    Additional Information:


    This is a promotional opportunity for current UAlbany employees.

    Eligibility for Consideration:

    • You must be employed at the University at Albany campus.
    • You must be in a State-funded UUP professional position (MC employees are not eligible).
    • You must have a permanent, term, or probationary appointment (temporary employees are not eligible).

    For details concerning the University's Promotion Policy for Professional Employees, please see HR Memorandum 88-4.

    Professional Rank and Salary Range: Senior Staff Assistant, SL3

    The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml

    Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

    THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER

    Please apply online via http://albany.interviewexchange.com/candapply.jsp?JOBID=166844

  • 1 Day Ago

U
IT Specialist (Customer Support)
  • U.S. Military Entrance Processing Command
  • Albany, NY FULL_TIME
  • Duties Respond to a full range of information technology customer support requests, questions, and issues. Train users in data backup and Information Technology applications. Analyze various informati...
  • 12 Days Ago

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Web Development with Joomla Specialist
  • Key Business Solutions, Inc.
  • Albany, NY FULL_TIME
  • Web Development with Joomla Specialist Albany, NY 24 Months Job Description: Please provide a short description of the project: The SFS Program’s mission is to develop, implement and maintain a single...
  • 18 Days Ago

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Digital Banking Customer Support Specialist-Colonie/Glens Falls
  • Glens Falls National Bank & Trust Company
  • Albany, NY FULL_TIME
  • The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Electronic...
  • 26 Days Ago

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Appliance Service Technician
  • Clarke Customer Care
  • Rensselaer, NY FULL_TIME
  • Are you a hard-working, independent, and mechanically-inclined professional? Are you looking for a stable and satisfying career that pays well? One where you work with both your hands and your mind? I...
  • 1 Day Ago

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Customer Service Support Representative
  • Beliveau Mechanical, Inc
  • Albany, NY FULL_TIME
  • Responsibilities:- Provide exceptional customer support via phone, email, and chat- Assist customers with inquiries, concerns, and issues in a professional and timely manner- Utilize phone etiquette t...
  • 6 Days Ago

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0 Web Customer Support Specialist jobs found in Albany, NY area

Q
Customer Care Officer - French Market
  • Qonto
  • Albany, NY
  • ???? **Privacy Notice** **Customer Care Officer - French Market** Barcelona / Operations & Customer Success Customer Suc...
  • 3/28/2024 12:00:00 AM

Q
Customer Care Officer - Delight Team
  • Qonto
  • Albany, NY
  • ???? **Privacy Notice** **Customer Care Officer - Delight Team** Barcelona / Operations & Customer Success Customer Succ...
  • 3/28/2024 12:00:00 AM

A
Customer Support Specialist - PT
  • At Home Group Inc.
  • Albany, NY
  • **Manage Your Profile** Enter the email address or phone number you used to create your profile. Once your identity is c...
  • 3/28/2024 12:00:00 AM

B
Customer Support Specialist - Work From Home>
  • Brandwatch
  • Albany, NY
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Provide outs...
  • 3/27/2024 12:00:00 AM

T
Customer Support Specialist - Work From Home>
  • Topstep
  • Troy, NY
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
  • 3/24/2024 12:00:00 AM

Z
Customer Support Specialist - Work From Home>
  • Zip
  • Troy, NY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

P
Work From Home - Customer Support Specialist>
  • Paradigm
  • Troy, NY
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/24/2024 12:00:00 AM

Z
Customer Support Specialist - Work From Home>
  • Zip
  • Albany, NY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

Albany (/ˈɔːlbəni/ (listen) ALL-bə-nee) is the capital of the U.S. state of New York and the seat of Albany County. Albany is located on the west bank of the Hudson River approximately 10 miles (16 km) south of its confluence with the Mohawk River and approximately 135 miles (220 km) north of New York City. Albany is known for its rich history, commerce, culture, architecture, and institutions of higher education. Albany constitutes the economic and cultural core of the Capital District of New York State, which comprises the Albany–Schenectady–Troy, NY Metropolitan Statistical Area, including ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$53,046 to $74,569
Albany, New York area prices
were up 1.5% from a year ago

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